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Withdrawal Problems
gregkdy82
Member Posts: 528
I noticed today that i have not received two withdrawals which i requested on the morning of Tuesday the 5th of March. I went on live chat to try and resolve this but a woman called Diane was very angry and rude to me and left me more confused than i was to begin with before suddenly cutting the chat off.
She just kept on repeating that all my cashouts had went through and that i should wait 2-5 days to receive the money. I'm sure i read in t&cs one time that if you use certain banks you get instant withdrawals? I'm in no desperate need or in a hurry for the money but the problem I have is that I made a withdrawal today which hit my account instantly yet there is still no sign of the money from Tuesday? This cant be right surely? The very unpleasant chat operative's explanation for this was that i must not have requested an instant withdrawal on Tuesday and that I did today. I have no idea what she is even on about. i just withdrew the same way i have hundreds of other times when the money has always went instantly into my bank account.
Can someone look into this and make sure there isn't some sort of problem?
She just kept on repeating that all my cashouts had went through and that i should wait 2-5 days to receive the money. I'm sure i read in t&cs one time that if you use certain banks you get instant withdrawals? I'm in no desperate need or in a hurry for the money but the problem I have is that I made a withdrawal today which hit my account instantly yet there is still no sign of the money from Tuesday? This cant be right surely? The very unpleasant chat operative's explanation for this was that i must not have requested an instant withdrawal on Tuesday and that I did today. I have no idea what she is even on about. i just withdrew the same way i have hundreds of other times when the money has always went instantly into my bank account.
Can someone look into this and make sure there isn't some sort of problem?
Comments
@gregkdy82
Morning.
I'm afraid queries like this cannot be resolved via the Forum, you'll need to try again with Customer Care.
Might be worth checking your dates before you do though. You mentioned "Tuesday 5th March", but the narrative suggests you mean April, not March. However, Tuesday was 6th April, not 5th.
I do hope you get sorted.
Have a good day.
Thinking of you at this difficult time, I hope you are able to get over this abusive period and are healing.
But the instant withdrawal does occasionally play up. Has happened maybe 2-3 times to me . Just have to deal with it. I get your viewpoint though on customer service. I used to work in live chat and when your forced to manage between 5-10 chats at once it becomes difficult not to circulate robotic responses.
Just read Tikays thread about the anniversary of black Friday and it brought back some awful memories. I'll never again complain about having to wait a week for a withdrawal haha.