Sky to cut around 2,000 jobs in call centre shake-up

Comments

• Tikay10 Member, Administrator, Moderator Posts: 175,471

  March 28

  
  
  I could throw up when I read the schmaltzy spiel large Corporate companies spew out.
  
  Here's the Company statement about those Call Centres...
  
  
  
  “We’re transforming our business to deliver quicker, simpler and more digital customer service.
  
  “Our customers increasingly want choice, to speak to us on the phone when they need us most and the ease of managing everyday tasks digitally.
  
  “We’re investing in a new centre of excellence for customer service, alongside cutting-edge digital technology to make our service seamless, reliable, and available 24/7.”
  
  All of which is Corporate speak for "in future, you'll be dealing with bots", not real people.
  
  
  Yuk. That's surely gotta be written by some 22 year old just out of Uni with a fancy job title.

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• Tikay10 Member, Administrator, Moderator Posts: 175,471

  March 28

  
  
  I mean, seriously, who wrote this.... AI?
  
  "cutting-edge digital technology"
  
  
  
  
  
  
  

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• HAYSIE Member Posts: 38,391

  March 28 edited March 28

  Tikay10 said:

  
  
  I mean, seriously, who wrote this.... AI?
  
  "cutting-edge digital technology"
  
  
  
  
  
  
  

  In my experience most of the large companies have made it increasingly difficult to actually speak to a human being.
  You are usually faced with a number of hurdles, press this, press that, before a bot refers you back to the FAQs on the website, and says goodbye.
  Unless of course you wish to upgrade, or buy something, when the response is immediate.

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• Tikay10 Member, Administrator, Moderator Posts: 175,471

  March 28

  HAYSIE said:

  Tikay10 said:

  
  
  I mean, seriously, who wrote this.... AI?
  
  "cutting-edge digital technology"
  
  
  
  
  
  
  

  In my experience most of the large companies have made it increasingly difficult to actually speak to a human being.
  You are usually faced with a number of hurdles, press this, press that, before a bot refers you back to the FAQs on the website, and says goodbye.
  Unless of course you wish to upgrade, or buy something, when the response is immediate.

  
  @HAYSIE
  
  
  Agreed, & I'm fine with all of that, it's business.
  
  But don't treat us like idiots, just explain it for what it is.
  
  "It's cheaper to use bots than employ staff so that's what we're gonna do."

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• Essexphil Member Posts: 9,137

  March 28

  We have good news and bad news for our staff.
  
  Our staff are considered to be the 4th most valuable asset of the Company
  3rd is paper clips.

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• Enut Member Posts: 3,691

  March 28

  Essexphil said:

  We have good news and bad news for our staff.
  
  Our staff are considered to be the 4th most valuable asset of the Company
  3rd is paper clips.

  I think you'll find that staff don't even make it into the top 10, still comfortably ahead of customers though.

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• stokefc Member Posts: 7,939

  March 28

  Disdain to ordinary people and not just big companies either
  I walked into the site office to sign in and happily said good morning the manager looked at me like I was a piece of shite and totally blanked me, i just said " say no more " , he'll want something one day and he'll be told to f**k off

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• Essexphil Member Posts: 9,137

  March 28

  stokefc said:

  Disdain to ordinary people and not just big companies either
  I walked into the site office to sign in and happily said good morning the manager looked at me like I was a piece of shite and totally blanked me, i just said " say no more " , he'll want something one day and he'll be told to f**k off

  Reminds me of something I was taught right at the start of my career.
  
  Be nice to people on your way up. Never know if you are going to meet them on your way back down.

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