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10000 new player freerole

lilyjo1216lilyjo1216 Member Posts: 100
edited April 2013 in Community Help & Advice
Please can somebody tell me why i am unable to register for tommorow nites new player tournament as i am a new player and have deposited cash and never registered for tourney before thanks
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  • Sky_LeeSky_Lee Member Posts: 952
    edited April 2013
    Hi,

    Have you played on the site yet? One of the conditions is:

    'To qualify for this monthly event, you'll need to play poker in the calendar month preceeding the £10,000 New Player Freeroll. '

    Regards
    Lee
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  • lilyjo1216lilyjo1216 Member Posts: 100
    edited April 2013
    Hi lee thanks for getting back to me yes i have played poker in the month of march
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  • belsibubbelsibub Member Posts: 2,527
    edited April 2013
    Have you tried customer care?Live chat will be the quickest.
    Here's a link Contact us
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  • Sky_LeeSky_Lee Member Posts: 952
    edited April 2013
    Hi,

    I've had a look and you first played on our site in February, which meant you were eligible for the March £10k Freeroll. I'v checked that tournament and you were indeed added as an invite for that particular freeroll on the 8th March.

    Regards
    Lee
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