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Table not loading....

jordz16jordz16 Member Posts: 2,253
edited May 2013 in Poker Chat
Started 3 tournaments in the last hour, 1 works fine, the other 2 it just says. "please be advised you already have this table open" i clearly dont, i have deleted all browsing data, history and cache and cookies, ive tried it on the browser and download client and still getting the same message.. i spoke to customer crae and they were beyond useless and just said.. "no idea" would anyone else have any ideas on preventing this or anyone having the same problem???
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  • FlashFlushFlashFlush Member Posts: 4,494
    edited May 2013
    I had the same mate. Contact CC, they will refund your buy in. (They haven't actually refunded mine yet, but I trust they will).

    FWIW I also loaded 3 and the 1st worked fine....
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  • bongo69bongo69 Member Posts: 207
    edited May 2013
    I had the same thing. Couldnt get chat to load either. So called the support team. They suggested clearing cache etc which I did but still no joy. They said there were problems and to try again a little later. But I did get my buy in refunded.
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  • FlashFlushFlashFlush Member Posts: 4,494
    edited May 2013
    Cash tables seem to be working OK though, although they do seem to be really laggy...
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  • Mariusz80Mariusz80 Member Posts: 102
    edited May 2013
    Had same probem. Was playing hyper husng, everything was ok till suddenly this one table wasn't openning and then the same message that this table is already open came. Lost the game blinded out. Then the next game loaded but it was playing so much sloooweeerrrrr. So, so tilting :( Whatever :( Giving up for today...
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  • bencbenc Member Posts: 1,063
    edited May 2013
    Yeah had lots of lag today, rather annoying considering the maintenence that took place in the early hours.
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  • jordz16jordz16 Member Posts: 2,253
    edited May 2013
    Customer care told me i had to take it up with talk talk as apparently its an issue with them but i dont see how this is considering interent is fine and 1 table is working
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  • FlashFlushFlashFlush Member Posts: 4,494
    edited May 2013
    Don't take that Jordz! I am with BT and I have same problem. It's deffo their problem for everyone to be saying it. Just say other people on the forum are saying the same thing.
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  • Mariusz80Mariusz80 Member Posts: 102
    edited May 2013
    Well, I'm with sky.....
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  • NAILS01197NAILS01197 Member Posts: 69
    edited May 2013
    same with me main working fine so was dym but laggy and mini says u already have this table open.. i to am with talk talk.. reg for couple more dyms and they are working fine
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  • FlashFlushFlashFlush Member Posts: 4,494
    edited May 2013
    I just chased up the lack of refund, it took about 10 minutes and then they said they are going to investigate the problem a bit before refunding, but they have admitted it's their problem and I / (we) will get refunds. Just make sure you report it to them.
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  • jordz16jordz16 Member Posts: 2,253
    edited May 2013
    yeah i finally got my refund at the 3rd time of complaining, i said i wont be playing again until they can be sure that the problem has been fixed, it's the waste of time that has annoyed me more than the money, basically wasted a whole night!
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  • stuarty117stuarty117 Member Posts: 1,395
    edited May 2013
    In Response to Re: Table not loading....:
    yeah i finally got my refund at the 3rd time of complaining, i said i wont be playing again until they can be sure that the problem has been fixed, it's the waste of time that has annoyed me more than the money, basically wasted a whole night!
    Posted by jordz16
    it has just happened me what is going on real laggy and not even opening now just saying we are trying to reconnect you
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  • stuarty117stuarty117 Member Posts: 1,395
    edited May 2013
    they told me no one has been refunded yet
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  • pomfrittespomfrittes Member Posts: 2,981
    edited May 2013


      Same problem here, 1 mtt wont load others ok. 
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  • jonjo75jonjo75 Member Posts: 999
    edited May 2013
    All my tables have been really laggy today.
    It seems that when there is an update there is a problem straight after either with logging on, the lobbies or laggy tables.
    I am no software expert but surely there is some way of making sure these updates wont cause other problems on the site.
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  • Jac35Jac35 Member Posts: 6,492
    edited May 2013
    What was particulary irritating was that the error message i got on the screen gave out an incorrect customer service number.
    In fairness though when i did get through t customer care eventually they refunded with no problem
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  • POKERTREVPOKERTREV Member Posts: 9,607
    edited May 2013
    I have had the same problem in 1.5K Bounty Hunter @ 10.30PM £55 entry

    Not been able to play a hand yet
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  • GELDYGELDY Member Posts: 5,203
    edited May 2013
    In Response to Re: Table not loading....:
    I have had the same problem in 1.5K Bounty Hunter @ 10.30PM £55 entry Not been able to play a hand yet
    Posted by POKERTREV
    so that is why you are sitting out!

    just late regged into it - working fine for me - but you clearly weren't there
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  • KinichAhauKinichAhau Member Posts: 63
    edited May 2013
    This is ridiculous, laggy tables, next to no sngs running as many are missing from the lobby! Come on sky, its one problem after another
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  • KinichAhauKinichAhau Member Posts: 63
    edited May 2013
    Currently 4 sng's with players registered!!!! Across all levels
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