Just came back to Sky recently after dabbling in the past.
The last 48 hours Ive been having issues with serious freezing on tables and by the time t un-freezes my cards have been folded before Ive had the chance to act or even see my cards. The few occasions you do have a quick flash of your hand before it folds your cards Ive seen premium pairs like AA KK AK ETC folded.
I E-mailed support and rerceived a pretty patronising reply asking if I was using IE browser and to clear my cache and cookies etc as this may be causing the issue and to try the download version instead. I was actually using the download as I had problems with the web version in the past.
Anyone else had these issues and can a support member please address this for me as I ve had no reply to my follow up email where I have provided HH examples etc.
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I would suggest at least running Windows Task Manager while you're playing so that when you encounter this 'lag' you can look at the Process tab (sorted by CPU usage) and see if something is using a lot of CPU resource. That may help point you in the right direction.
I assume you started noticing this initially when you were under the gun and you found your cards being folded before you could even see them?
I've spoken with Adam about this problem a while back and again more recently at spt notts.
Sounds like this is not specific to the new product but something you are experiencing in general (which could admittedly affect both versions or other things). For those using the existing version, especially those referring to tournaments / freerolls you might want to try the new cash product to see if it improves.
Also, and in case you have not seen it before, you might find this useful.
Thanks
Sky Poker
Someone asked how many tables I play and the answer is 6 on Sky as I cant resize the tables the way I can on other sites. My PC is only 2 years old and only really use it for poker and don't have a lot of things downloaded on it etc.
I noticed if I play only 3 tables everything is ok but once I started to play 4 then the problems arise.
Do you know if I will receive a reply to my e-mail?
Its a struggle to go through all the Hand Histories but managed to find this one.
Youre right! Last night I was playing 4 tables for most of the session and it was happening in all positions but was a nightmare from UTG as I never got to play a hand from that position pretty much all session on all tables.
Support still haven't e-mailed me either. That's a bit of a downer like cos Id have expected decent support.
Its a JOKE. I have no other programmes running, just the client. A guy reraises me when I have the nuts and when I try and raise again the client freezes, I time out and fold. Bye Bye 30 quid.
THIS IS A JOKE.