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slightly confused about a satallite...

RLT16RLT16 Member Posts: 1,433
edited September 2013 in Poker Chat
I just won a satellite (not a brag thread i promise) where the prize was entry into the £1,000 BH at 21:30, only slight problem being, there doesnt seem to be a £1,000 BH at 21:30, so i have no idea what im entered to, or if im even entered :/
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Comments

  • BorinLonerBorinLoner Member Posts: 3,863
    edited September 2013
    Hmmm... I can't see any such tournament either and you're not registered for any of the other bounty hunters starting around that time.

    Get on to Customer Care would be the best advice.
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  • BorinLonerBorinLoner Member Posts: 3,863
    edited September 2013
    Have the satellite's tournament ID handy. You should be able to find it in your "My Tables" section under the "My Sky Poker" tab.
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  • RLT16RLT16 Member Posts: 1,433
    edited September 2013
    it doesnt appear to be in there :/, onto customer care now, lets see how it goes :D
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  • RLT16RLT16 Member Posts: 1,433
    edited September 2013
    aah i found it, that may speed things up.
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  • RLT16RLT16 Member Posts: 1,433
    edited September 2013
    Problem solved, they moved it to 21:45 and have now registered me, although other 2 still arent registered :/ got to say though customer service was great dont know why people complain about them :D
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  • BorinLonerBorinLoner Member Posts: 3,863
    edited September 2013
    In Response to Re: slightly confused about a satallite...:
    Problem solved, they moved it to 21:45 and have now registered me, although other 2 still arent registered :/ got to say though customer service was great dont know why people complain about them :D
    Posted by RLT16
    Glad you got it sorted out.
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  • bartonironbartoniron Member Posts: 53
    edited September 2013
    the same has happened to me how do i contact customer support
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  • RLT16RLT16 Member Posts: 1,433
    edited September 2013
    scroll down to the bottom of the screena nd in creen it says contact us, then click live chat, or phone are easiest i guess, type in your query and go from there
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  • bartonironbartoniron Member Posts: 53
    edited September 2013
    trying to find a phone number is like looking for syrian chemical weapons - it probably exists but is impossible to locate.
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  • bartonironbartoniron Member Posts: 53
    edited September 2013
    my a/c has been credited now - fair play to whoever sorted it,the chemical weapons analogy still applies though.
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  • MP33MP33 Member Posts: 6,308
    edited September 2013
    In Response to Re: slightly confused about a satallite...:
    Problem solved, they moved it to 21:45 and have now registered me, although other 2 still arent registered :/ got to say though customer service was great dont know why people complain about them :D
    Posted by RLT16
    I got in after a phonecall to customer care - Never seen them move it like that before - I blame that on my aces getting crushed :)
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