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I am rather annoyed..
ukstorm
Member Posts: 5
Let me just start out by saying i love sky poker and i also love the fact that you run regular freerolls.
However i must say that i am rather annoyed at what has happened this evening with the £2500 sunday freeroll!
Usually i have been able to enter it with no problems and i have never had an email from sky with regards to said freeroll.
Last week i couldn't register for hours but then in the last hour i was able to register and if my memory is correct there were about 1000 or so entrants in the end.
Tonight i have found myself unable to enter at any stage and the tournament started with about 150 people!
Basically each person if they just sat out would get about £14 for doing nothing at all as it is a one hour timed tournament.
This is simply ridiculous if you ask me... I can assure you that there were more than 150 people waiting to enter as we all have on previous sundays.
I telephoned skypoker up and they said it was a "private invite" only gig.
Could you simply not update the description to reflect such criteria?
You used the same tourney name and description as last sundays freeroll making alot of us think we would be able to get in at some point.
This is totally confusing one week allowing anyone in and the next "sorry its invite only".
Atleast update the description and the name of the freeroll, I and a few of my fellow players have wasted over an hour or so this evening waiting to get in when we could have been playing poker!
I would be interested to know what the criteria is to be invited to such a freeroll, I top up on a regular basis and play a few times a week and expect to be allowed in to the reular freerolls as do many other i have spoken to this evening.
The fact is around 150 people had the chance to just sit there and make about £14 for nothing while im guessing a whole lot more of your customers were sitting there scratching their heads trying to enter.
Please do not make it invite only again... 150 entrants seems like a failure to me if you balance it up with all the disgruntled customers expecting the usual freeroll.
Please do chip in with your thoughts if you too were expecting to enter this sundays freeroll.
Kind regards,
Karl
However i must say that i am rather annoyed at what has happened this evening with the £2500 sunday freeroll!
Usually i have been able to enter it with no problems and i have never had an email from sky with regards to said freeroll.
Last week i couldn't register for hours but then in the last hour i was able to register and if my memory is correct there were about 1000 or so entrants in the end.
Tonight i have found myself unable to enter at any stage and the tournament started with about 150 people!
Basically each person if they just sat out would get about £14 for doing nothing at all as it is a one hour timed tournament.
This is simply ridiculous if you ask me... I can assure you that there were more than 150 people waiting to enter as we all have on previous sundays.
I telephoned skypoker up and they said it was a "private invite" only gig.
Could you simply not update the description to reflect such criteria?
You used the same tourney name and description as last sundays freeroll making alot of us think we would be able to get in at some point.
This is totally confusing one week allowing anyone in and the next "sorry its invite only".
Atleast update the description and the name of the freeroll, I and a few of my fellow players have wasted over an hour or so this evening waiting to get in when we could have been playing poker!
I would be interested to know what the criteria is to be invited to such a freeroll, I top up on a regular basis and play a few times a week and expect to be allowed in to the reular freerolls as do many other i have spoken to this evening.
The fact is around 150 people had the chance to just sit there and make about £14 for nothing while im guessing a whole lot more of your customers were sitting there scratching their heads trying to enter.
Please do not make it invite only again... 150 entrants seems like a failure to me if you balance it up with all the disgruntled customers expecting the usual freeroll.
Please do chip in with your thoughts if you too were expecting to enter this sundays freeroll.
Kind regards,
Karl
Comments
Use your Poker points to enter the 7 and 7.15 Freerolls
Thousands were not invited
Its a freeroll mate
Chill
Really isn't something i expect from such a well known poker site.
The vast majority of people do not get to enter this freeroll, what makes you think you are special to play it every week.
Would be as well just abolishing these bigger prize freerolls.
Karl +1
You've not had the warmest of receptions, & I feel kinda bad about that, as I like people to be made welcome here, so I'll try & explain a few things to you, & perhaps it will help all the other folks who complain about Freerolls here, too.
More follows.....
Karl,
Firstly, the regulars here get a little tired of people who ONLY use this Community to complain about Freerolls.
You have made 4 Posts here. 3 on this thread, & 1 on another Freeroll thread in which you commented "£20 Freerolls are useless".
So whilst I abhor rudeness, I hope you can at least understand why you were met with less than a warm enbrace.
You may consider some Freerolls "useless", but Sky Poker spend around £220,000 per annum on scheduled Freerolls, & on top of that, including targeted Freerolls, it must be north of £300,000. See this thread, HERE
That is a serious amount of money, especially so when this Community sees more criticism over Freerolls than almost anything else.
Sky Poker do not give all that money away because they are nice people. It is a Business, & they do so for a myriad of reasons - these include, but are not exclusive to - encouraging new players to join, lapsed customers, rewarding loyalty, and a whole host of other business related reasons. Not all of them are up for discussion, & the Business is entitled to spend it's money exactly as it sees fit. You did ask for an explanation of why some people are "targeted" for various Freerolls. Really, that is a matter which is not going to be discussed in depth. The Business can give away that £300,000 in any way they so desire, in truth.
So, when someone who has never contributed to the Community just comes on & has a "Freeroll chunter", I hope you can understand why you were met with a little resistance.
You were, I might add, a glorious exception to the general rule of these sort of complaints, in that your Post was polite, & very well put together. People are often extremely rude, safe in the knowledge that nobody from the Business is allowed to respond in kind, which always strikes me as a rather low class tactic.
More......
Are you available for the 2.20 deepstack this afternoon.
all the best
Rainman397
Finally, & for balance......
"....I telephoned skypoker up and they said it was a "private invite" only gig.
Could you simply not update the description to reflect such criteria?
You used the same tourney name and description as last sundays freeroll making alot of us think we would be able to get in at some point.
This is totally confusing one week allowing anyone in and the next "sorry its invite only".
Atleast update the description and the name of the freeroll, I and a few of my fellow players have wasted over an hour or so this evening waiting to get in when we could have been playing poker!....."
For what it is worth - nothing! - I agree with that, assuming you state the facts correctly. The Lobby Description out to be more clear.
I am in Head Office in Leeds tomorrow, & will mention this to them. Whether they'll welcome my input is another matter, but it's the least I can do.
There you go, you've had a balanced reply, if nothing else.
Be really good if you contributed to the Community on a more regular basis, & not just to complain. You'd be made very welcome by most folks here, who really are a lovely community of like-minded people. Go on, give it a go.
Good luck at the tables, run well.
Hi rainman,
I doubt it, but if I am, I will let you know.
I will definitely play it one afternoon this week - probably Friday - & I'll try & give you plenty of notice, & make a little noise. Went rather wll last time, as I recall. Probably the last Tourney I cashed in, too.......
I doubt any other Poker Site takes as much time & trouble to explain stuff to it's regulars as Sky Poker, incidentally.