I like the new software, but everytime i'm moved table or a table breaks in an MTT it automatically freezes and i have to shut down and re-launch table from lobby. is there a quick fix for this?
Overall I like the new software and it didn't take long at all to get used to. But I am finding it very laggy. Every hand there is some lag and by the time it has caught up, the action is so quick I cannot see what happened in the hand. I often hve to go into the hand history to see what happened.
In Response to Re: New Software: rolled-out today : Hi Bert Really sorry to hear that you have been experiencing such problems, In order for us to be able to help you, please could you help us with a couple of questions about the issue you experienced. What platform were you playing on? Imac, Windows 7 etc. Can you also advise whether you were using the Download client or the web browser when this happened? If you are using the web browser, which browser are you using? (Chrome/ Firefox etc..) Thanks Posted by Sky_SamT
I play on windows, my browser is google, until playing on sky have never played internet poker, mainly because of my computer skills, play a fair amount of live poker at various casino's and an annual trip to vegas, This not seeing my opponents cards and the larger icon for time run down which gives the illusion you have less time to think is totally ruining it for me
There is no help + support tab for cash tables, so how do you change from new to old version and vice versa? Currently I am playing on the old version for cash tables and it won't let me change to the new version? (not that I mind too much because I prefer it) but wanted to start getting used to the new version (also heard there is a classic layout so wanted to see what that was like!)
There is no help + support tab for cash tables, so how do you change from new to old version and vice versa? Currently I am playing on the old version for cash tables and it won't let me change to the new version? (not that I mind too much because I prefer it) but wanted to start getting used to the new version (also heard there is a classic layout so wanted to see what that was like!) Posted by F_Ivanovic
Hello,
There is a Help & Support tab on all tables. If you launch a table the Help & Support tab is above the chat box. If you then scroll down to 'Problems with the new tables?' you can click the button to use the old tables on the pop up.
As you say the new classic view may be what you are looking for. This can be accessed by clicking the options in the top left corner of the table, Going to Display and Change Table Theme. If you then scroll along to 'The classic look and feel' and choose this theme this will set this for you.
Do I get my money back after these issues? Posted by Mobesic
Hi Mobe,
I'm a little out of touch, & don't know what issues you suffered, but if you have a genuine grievance, speak to Customer Care, & they are always very fair & reasonable in such matters.
Comments
I like the new software, but everytime i'm moved table or a table breaks in an MTT it automatically freezes and i have to shut down and re-launch table from lobby. is there a quick fix for this?
I'm a little out of touch, & don't know what issues you suffered, but if you have a genuine grievance, speak to Customer Care, & they are always very fair & reasonable in such matters.