All Categories› Feedback & Suggestions

You need to be logged in to your Sky Poker account above to post discussions and comments.

You might need to refresh your page afterwards.

No cards again!!!

jonjo75jonjo75 Member Posts: 999
edited March 2014 in Feedback & Suggestions
Exact same thing happened to me when moved to final table.  Had no whole cards but had the option to bet/fold/raise.
· Share on Twitter
«1

Comments

  • Rigsby10Rigsby10 Member Posts: 7
    edited February 2014
    I just had a blanked out poker table with no animation and all players doing nothing. Closed the window and reopened ok!
    · Share on Twitter
  • watto84watto84 Member Posts: 172
    edited February 2014
    Happens every time I move table with the new software.
    · Share on Twitter
  • DiminuendoDiminuendo Member Posts: 222
    edited February 2014
    Same here mate.

    Everytime i move tables same thing over and over again
    · Share on Twitter
  • mondo1985mondo1985 Member Posts: 571
    edited February 2014
    Every session I play im getting atleast once or twice hole cards but cant actually see the flop turn or river, very frustrating 
    · Share on Twitter
  • Sky_JordanSky_Jordan Member Posts: 734
    edited February 2014
    Hi guys,

    Thanks for raising this.

    I have forwarded it on to our software developers so will report back with what is said.

    Thanks,
    Jordan
    · Share on Twitter
  • bigflop1bigflop1 Member Posts: 1,034
    edited February 2014
    In Response to Re: No Cards again!!!!!!!!:
    Exact same thing happened to me when moved to final table.  Had no whole cards but had the option to bet/fold/raise.
    Posted by DoubleAAA
    snap shove :)
    · Share on Twitter
  • jonjo75jonjo75 Member Posts: 999
    edited February 2014
    Down to 13 players in the turbo open. One gets knocked out so move down to 2 tables. Blinds are massive I have about 6 bb. Can not see hole cards get timed out.
    Look in hand history have an ACE so def jamming. I might have lost yes but i might have doubled up who knows but please let the hands play as they would.
    How long can we put up with these glitches before we say it just to -ev to play here.
    I just want someone from SKY to say we realise this is a problem for other people also and we are doing everything we can to fix it. Not it is a problem with your browser or connection.
    · Share on Twitter
  • jonjo75jonjo75 Member Posts: 999
    edited February 2014
    Fair play to SKY for phoning me and asking me exactly what happened and that they will look into it. Thats all I wanted.
    A word of advice to anyone with problems, send an email to support @ sky and do not go to live chat. Live chat will tilt you whereas you might get a decent outcome from an email.
    · Share on Twitter
  • splashiessplashies Member Posts: 3,680
    edited March 2014
    In Response to Re: No Cards again!!!!!!!!:
    Hi guys, Thanks for raising this. I have forwarded it on to our software developers so will report back with what is said. Thanks, Jordan
    Posted by Sky_Jordan
    Any news on this? It's been happening for months now.

    13th player busts, we're down to two tables and the inevitable 1st hand is voided.

    PlayerActionCardsAmountPotBalance
    Chiphunk Small blind  300.00 300.00 7370.00
    pyjamas Big blind  600.00 900.00 9640.00
      Your hole cards
    • A
    • J
    		     
      Hand voided
    · Share on Twitter
  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited March 2014
    In Response to Re: No Cards again!!!!!!!!:
    In Response to Re: No Cards again!!!!!!!! : Any news on this? It's been happening for months now. 13th player busts, we're down to two tables and the inevitable 1st hand is voided. Player Action Cards Amount Pot Balance Chiphunk Small blind   300.00 300.00 7370.00 pyjamas Big blind   600.00 900.00 9640.00   Your hole cards A J         Hand voided
    Posted by splashies
    Hi Splashies,

    Do you have a hand number for this hand?

    · Share on Twitter
  • splashiessplashies Member Posts: 3,680
    edited March 2014
    752212694
    · Share on Twitter
  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited March 2014
    Thank you for this.

    I am looking into this right now to see why the hand has been voided. I will let you know how we get on with this.

    Sam
    · Share on Twitter
  • splashiessplashies Member Posts: 3,680
    edited March 2014
    Nice one Sam, as I said, it always seems to happen on the very first hand of the last 2 tables and final table of mtts. 


    · Share on Twitter
  • splashiessplashies Member Posts: 3,680
    edited March 2014
    Any joy Sam?
    · Share on Twitter
  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited March 2014
    Hi Splashies,

    Still working on this one. Should you experience this again please can you give us the tourney involved and hand numbers.

    As far as we can see it doesn't happen every time so it is useful to look at individual scenarios.

    Sam
    · Share on Twitter
  • splashiessplashies Member Posts: 3,680
    edited March 2014
    In Response to Re: No cards again!!!:
    Hi Splashies, Still working on this one. Should you experience this again please can you give us the tourney involved and hand numbers. As far as we can see it doesn't happen every time so it is useful to look at individual scenarios. Sam
    Posted by Sky_SamT
    I think you're over-estimating my abilities.

    You realise I have to reach the final 2 tables of an mtt to see this happen right? :P

    Thanks for the quick reply, hopefully will be able to give an example tonight.
    · Share on Twitter
  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited March 2014
    In Response to Re: No cards again!!!:
    In Response to Re: No cards again!!! : I think you're over-estimating my abilities. You realise I have to reach the final 2 tables of an mtt to see this happen right? :P Thanks for the quick reply, hopefully will be able to give an example tonight.
    Posted by splashies
    Hope you do manage to get there again tonight. It is good for our investigations.
    · Share on Twitter
  • splashiessplashies Member Posts: 3,680
    edited March 2014
    I managed to luckbox a win last night in a £11 BH. I had no issues with hands being voided.
    · Share on Twitter
  • jonjo75jonjo75 Member Posts: 999
    edited March 2014
    Happened again today. I moved table just before or during break. First hand after break all i could see was the back of the cards and no action options.
    Hand.754405862 £500 BH
    · Share on Twitter
  • jonjo75jonjo75 Member Posts: 999
    edited March 2014
    Happened again today in the 2k freeroll.Hand History #758696143 (17:37 22/03/2014)
    First hand on the final table could only see back of cards and timed out again!!!!!!!!!
    · Share on Twitter
Sign In or Register to comment.