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Download will not work

mm12mm12 Member Posts: 77
edited March 2014 in Feedback & Suggestions
There must have been an update in the last couple of days and now I can't get the client to open after the update. I go through the update and when it gets to the adobe air part I get an error saying the application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author. Can anyone help please. I have tried uninstalling both sky poker and adobe air and that didn't work.
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  • cactusjaccactusjac Member Posts: 7
    edited March 2014
    In Response to Download will not work:
    There must have been an update in the last couple of days and now I can't get the client to open after the update. I go through the update and when it gets to the adobe air part I get an error saying the application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author. Can anyone help please. I have tried uninstalling both sky poker and adobe air and that didn't work.
    Posted by mm12
    I keep getting the same message and i have tried it on 3 laptops, and 1 was straight out of the box

    any help please
    many thanks
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  • Dormy4Dormy4 Member Posts: 23
    edited March 2014
    I shall be watching as I have the same, cannot uninstall either?
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  • REDARROW61REDARROW61 Member Posts: 443
    edited March 2014
    yep happened to me 3 months  ago  same error, so have to play thru browser now.
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  • EnutEnut Member Posts: 3,518
    edited March 2014
    Ditto here too. Now play through the browser, which, apart from last night, seems to work well.
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  • mm12mm12 Member Posts: 77
    edited March 2014
    After many hours of faffing around I uninstalled everything to do with sky poker and adobe,including adobe muse and reinstalled muse first then adobe air then sky poker and it worked.
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited March 2014
    Hi All,

    Can anybody confirm if they are experiencing lasting issues with the Download Client not working?

    Thanks
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  • cactusjaccactusjac Member Posts: 7
    edited March 2014
    In Response to Re: Download will not work:
    Hi All, Can anybody confirm if they are experiencing lasting issues with the Download Client not working? Thanks
    Posted by Sky_SamT
    I can now download the client, thanks
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  • iatehorseiatehorse Member Posts: 50
    edited March 2014
    I had same problem ,but I right clicked mouse and clicked on run as administrator and it downloaded fine 
    Hope this helps
    Iah
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  • F1N63RSF1N63RS Member Posts: 65
    edited March 2014
    Hi, i have been playing through browser recently as had the same issue but the tables drop occassionally which is annoying. Just de-installed and re-installed and am getting the same error again

    "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author".
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  • F1N63RSF1N63RS Member Posts: 65
    edited March 2014
    I contacted Support Team and if you delete browsing history and temp internet files, and then try the download again using a different browser and it worked first time (i was using Chrome which didn't work)
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