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An Update On This Weekend's Issues So Far And What We Are Doing About It

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  • Coops25Coops25 Member Posts: 4
    edited March 2014
    In Response to Re: An Update On This Weekend's Issues So Far And What We Are Doing About It:
    In Response to Re: An Update On This Weekend's Issues So Far And What We Are Doing About It : Hi Freshfish, I've just spoken to our customer care team and your refund should now be in your account, so please check your balance. We will do our best to put things right. Adam
    Posted by Sky_Adam
    Very similar situation to me in the £2000 pound mini primo ? But was told your not refunding if you bust out .... 
    The constant outages lost me some blinds and was a constant source of frustration for over a hour.  Would be grateful for a clarification of the refund policy .......    
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  • Sky_AdamSky_Adam Member Posts: 419
    edited March 2014
    Hi Coops & Phil,

    The vast majority were settled automatically, our policy beyond that is to deal with it case by case and be as fair as possible.

    I've spoken to our customer care team and this should now be resolved, so please check your accounts

    Best Wishes

    Adam

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  • Coops25Coops25 Member Posts: 4
    edited March 2014
    In Response to Re: An Update On This Weekend's Issues So Far And What We Are Doing About It:
    Hi Coops & Phil, The vast majority were settled automatically, our policy beyond that is to deal with it case by case and be as fair as possible. I've spoken to our customer care team and this should now be resolved, so please check your accounts Best Wishes Adam
    Posted by Sky_Adam
    Thank you,  very good service and quick reply ! 
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  • Sky_AdamSky_Adam Member Posts: 419
    edited March 2014
    I will be signing off now , as we have passed our peak tonight with no repeat of the issues from the last 2 evenings.

    I will respond to any further questions in the morning.

    Our technical team will continue to monitor this evening and we will continue our work tomorrow to do everything we can to ensure a stable service for you to continue to enjoy your poker with us.

    Thank you again for everyones understanding this weekend and apologies again to all of you who were affected.

    Adam
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  • freshfish1freshfish1 Member Posts: 127
    edited March 2014
    Have been out tonight since earlier post. Many thanks adam for sorting it really quickly. Lets hope the technical issues are ok from now on as i enjoy playing here:)
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  • dangerdaidangerdai Member Posts: 362
    edited March 2014
    Hi,  just like to say thanks to the customer care team for sorting my refunds out promptly, great customer services.. In the 3yrs ive played on this  site ive never experienced a weekend like this, but its good to know that sky took responablity and  refunded everyone effected.. It has restored my faith in sky to know that if this problem ever occurs again my money is safe, well done to all sky staff who handled a very difficult weekend really well... looking forward to hopefully a trouble free night of poker tonight thanks again....
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  • warticwartic Member Posts: 403
    edited March 2014
    Still having issues, was playing 4 tables and then 2 of them just stopped working. This was about 20 min ago. You have always been very fair with me so wont be calling you rotten but I don't want to commit to anything on the site until the issues are sorted
    Bill
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