Many problems when being moved in tournament

bet72off

When I am moved to a new table in a tournament I can often not see my cards and have to fold.  (No it's not just that I am not dealt into the hand, I can see my cards after I fold them.)

Sometimes my stack size is reported wrong -- it appears as the same as someone else's stack.  This corrects itself the next hand but is not good.

In this hand #774459887, I was moved to a new table, I couldn't see my cards, and it wouldn't accept my action (fold), so I was timed out with no way to get back into the game.  I had to close the window. A new one didn't open, so I went to the lobby and found myself on the list and opened the table from there.

I am using the web client on chrome on a Mac; I haven't installed the software.

bet72off

The installed software has the same problems.

Here is an example of a hand where my cards weren't displayed after moving table, so I had to fold. As you can see, I would have flopped a full house and won had I played. I think this is a serious problem.

The hand is #775373373, and the previous hand on the previous table was #775373373.

Player	Action	Cards	Amount	Pot	Balance
daffo	Small blind		200.00	200.00	7368.14
karlthekil	Big blind		400.00	600.00	11276.64
	Your hole cards	https://www.skypoker.com/img/site/heart.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="heart">K https://www.skypoker.com/img/site/diamond.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="diamond">10 https://www.skypoker.com/img/site/spade.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="spade">J https://www.skypoker.com/img/site/club.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">A
tiga123	Call		400.00	1000.00	13231.15
Benalman	Call		400.00	1400.00	1618.22
bet72off	Fold
https://www.skypoker.com/img/site/hhdealer.gif'); background-color: transparent; background-position: 100% 100%; background-repeat: no-repeat no-repeat" class="dealer">rileyboi	Fold
daffo	Call		200.00	1600.00	7168.14
karlthekil	Raise		1600.00	3200.00	9676.64
tiga123	Fold
Benalman	All-in		1618.22	4818.22	0.00
daffo	Fold
karlthekil	Call		18.22	4836.44	9658.42
karlthekil	Show	https://www.skypoker.com/img/site/club.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">J https://www.skypoker.com/img/site/diamond.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="diamond">3 https://www.skypoker.com/img/site/spade.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="spade">K https://www.skypoker.com/img/site/spade.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="spade">5
Benalman	Show	https://www.skypoker.com/img/site/club.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">3 https://www.skypoker.com/img/site/spade.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="spade">A https://www.skypoker.com/img/site/heart.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="heart">5 https://www.skypoker.com/img/site/diamond.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="diamond">K
Flop
		https://www.skypoker.com/img/site/club.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">K https://www.skypoker.com/img/site/club.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">10 https://www.skypoker.com/img/site/heart.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="heart">10
Turn
		https://www.skypoker.com/img/site/diamond.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="diamond">7
River
		https://www.skypoker.com/img/site/club.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">5
Benalman	Win high	Two Pairs, Kings and 10s	4836.44		4836.44
	No qualifying low hand

[Edit: I don't know why this isn't pasting properly, I've successfully pasted before.] 

Sky_SamT

Hello,

This is an issue that we have had reported before and is one that we are looking into with a view to fixing.

I appreciate that it is a problem and I will keep the forum updated with developments on this. Hand numbers as above are very useful so feel free to leave more of them if you see this issue repeat itself.

Thanks

Sam