The Business cannot reply to every thread or complaint on the Forum, that's the function of Customer Care, but I have sent them a note this morning with this & other threads attached in case they missed them, & I'm 100% certain they will address the matters thoroughly this morning.
Which might not seem much help to any of you, but I honestly think it helps if you know the matter is going to be addressed.
The Top Chappie Bloke replied to my note, & assured me the reported issues are being investigated as a matter of very high priority, so, fingers crossed, all will soon be tickity-boo.
Tikay, can we get a quick heads up when it's sorted please? Going to hold off untill things are sorted. Would be very grateful, Ty Ty Posted by Donttelmum
Well if I hear anything, yes, I'll certainly let you know, but there's no guarantee I will know any sooner than anyone else really.
I will deffo let you know if I hear anything though, or someone from Upstairs will.
I do know they currently have a man under the bonnet.
Guys, The Business cannot reply to every thread or complaint on the Forum, that's the function of Customer Care, but I have sent them a note this morning with this & other threads attached in case they missed them, & I'm 100% certain they will address the matters thoroughly this morning. Which might not seem much help to any of you, but I honestly think it helps if you know the matter is going to be addressed. Posted by Tikay10
While i agree with this tikay and accept it, it also doesn't help then when the matter is taken up directly with customer care like in another post on forum, bh myself and im sure by others, they just flat out deny theres a problem. So im sure you can understand where the frustration stems from. It shouldn't take a message from you to them for them to acknowledge there is a problem they should of known from the people contacting then directly. Very poor form on their part.
I should also say thankyou for taking the time out to keep us updated, you always do a great job and are a credit to the company .
Please note that we are looking into this and hope to have a resolution as soon as possible. I apologise for the issues and inconvenience that this is causing.
Hi Guys, Please note that we are looking into this and hope to have a resolution as soon as possible. I apologise for the issues and inconvenience that this is causing. Sam Posted by Sky_SamT
Apologies once again for the issues. Due to the intermittent nature of this issue and the fact that it wasn't happening to everybody it was difficult to diagnose originally.
We have now released a fix for this which means the lobby should now be regularly updating and back to it's usual state.
Having to manually launch tables chase lobbies trying to find games to reg. No point going to CC & get told it's me for the umpteenth time. Posted by belsibub
Hi Guys, Apologies once again for the issues. Due to the intermittent nature of this issue and the fact that it wasn't happening to everybody it was difficult to diagnose originally. We have now released a fix for this which means the lobby should now be regularly updating and back to it's usual state. Thanks Sam Posted by Sky_SamT
It appears we are back to lobbies not updating etc etc.
You may have to get your IT guys to work a bit more on that 'fix'
Was going for the up my game double points but yet again missed a load of hands in a HU hyper! Feel for the other guy as I joined in level 2 only for him to be away too for a further level!
I have contacted CC direct, went through feedback section too and no one comes back to me on it. Clearly a huge issue going on with only TK seemingly taking the time out to respond as best he can.
Hopefully I will get an e-mail saying all resolved. Until then? Sadly no poker for me
Sure it is not sky fault but think some more transparency on the issue would be helpful?
Hope gets sorted soon, loving the game hating the glitches
Comments
Guys,
The Business cannot reply to every thread or complaint on the Forum, that's the function of Customer Care, but I have sent them a note this morning with this & other threads attached in case they missed them, & I'm 100% certain they will address the matters thoroughly this morning.
Which might not seem much help to any of you, but I honestly think it helps if you know the matter is going to be addressed.
Just keeping you in the loopy-loop......
The Top Chappie Bloke replied to my note, & assured me the reported issues are being investigated as a matter of very high priority, so, fingers crossed, all will soon be tickity-boo.
I will deffo let you know if I hear anything though, or someone from Upstairs will.
I do know they currently have a man under the bonnet.