All Categories› Poker Chat

You need to be logged in to your Sky Poker account above to post discussions and comments.

You might need to refresh your page afterwards.

Help! (can't connect to any tables)

mrsduckmrsduck Member Posts: 1,901
edited November 2014 in Poker Chat
Can anyone help me? I keep getting this message -

Sorry, there has been a problem with your game. You’ll need to reload the table to continue playing.

Have tried laptop and ipad on firefox/chrome/safari

:(
· Share on Twitter

Comments

  • VespaPXVespaPX Member Posts: 12,485
    edited November 2014
    I get this message:

    Sorry, there has been a problem with your game. You’ll need to reload, you're rubbish!

    Sorry Ducky couldn't resist xx
    · Share on Twitter
  • mrsduckmrsduck Member Posts: 1,901
    edited November 2014
    In Response to Re: Help! (can't connect to any tables):
    I get this message: Sorry, there has been a problem with your game. You’ll need to reload, you're rubbish! Sorry Ducky couldn't resist xx
    Posted by VespaPX
    :P
    · Share on Twitter
  • mrsduckmrsduck Member Posts: 1,901
    edited November 2014
    No good tried everything...and written to Sky :(
    Anyone else had and fixed this problem?
    · Share on Twitter
  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited November 2014
    In Response to Re: Help! (can't connect to any tables):
    No good tried everything...and written to Sky :( Anyone else had and fixed this problem?
    Posted by mrsduck
    Hi Mrsduck,

    Do you have a screenshot of the error?

    Can I also just check you don't have any parental controls/ child lock on?

    Sam
    · Share on Twitter
  • mrsduckmrsduck Member Posts: 1,901
    edited November 2014
    In Response to Re: Help! (can't connect to any tables):
    In Response to Re: Help! (can't connect to any tables) : Hi Mrsduck, Do you have a screenshot of the error? Can I also just check you don't have any parental controls/ child lock on? Sam
    Posted by Sky_SamT
    Don't know how to do a screenshot! Just tries loading a table with the circle spinning around and around! After a min that message pops up with reload or close options. Reload just makes it happen again.
    Shouldn't be parental controls! Only I use it, and was Ok last night. It's on both ipad and laptop so maybe it's my internet? Every other website ok though..?
    Cheers Sam!
    · Share on Twitter
  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited November 2014
    The only thing I can put it down to is something to do with your Internet Service Provider.

    I have checked at our end and we seeing no errors with table launch across the board. 
    · Share on Twitter
  • mrsduckmrsduck Member Posts: 1,901
    edited November 2014
    ISP is Virgin. Don't worry, I'll try later!
    Ducky
    · Share on Twitter
  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited November 2014
    Please let me know how you get on,

    It is worth noting we did see a small issue with Virgin based around parental controls as alredy mentioned.
    · Share on Twitter
  • Phantom66Phantom66 Member Posts: 5,542
    edited November 2014

    · Share on Twitter
  • mrsduckmrsduck Member Posts: 1,901
    edited November 2014
    In Response to Re: Help! (can't connect to any tables):
    Have you tried this  https://www.youtube.com/watch?v=nn2FB1P_Mn8
    Posted by Phantom66
    YES!!!! rofl
    · Share on Twitter
  • mrsduckmrsduck Member Posts: 1,901
    edited November 2014
    In Response to Re: Help! (can't connect to any tables):
    Please let me know how you get on, It is worth noting we did see a small issue with Virgin based around parental controls as alredy mentioned.
    Posted by Sky_SamT
    I'm back :)
    Yes it was Virgin! A message popped up asking me about kids and the dangers of the internet and if I thought I was safe!!
    Did you see this issue with Virgin in general...or just my case?! lol

    Anyway thanks! x
    · Share on Twitter
  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited November 2014
    In Response to Re: Help! (can't connect to any tables):
    In Response to Re: Help! (can't connect to any tables) : I'm back :) Yes it was Virgin! A message popped up asking me about kids and the dangers of the internet and if I thought I was safe!! Did you see this issue with Virgin in general...or just my case?! lol Anyway thanks! x
    Posted by mrsduck
    Good to hear,

    We have had a couple of instances of this recently so I thought that might be the case.

    We will try and spread the word further about this potential issue. Thank you for the feedback on this. 
    · Share on Twitter
Sign In or Register to comment.