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Unable to download Sky Poker

shad8604shad8604 Member Posts: 25
edited February 2015 in Feedback & Suggestions
Hey

Im hoping someone can help me as sky support were unable to solve the issue. 

When i click on the install now button i get an error that reads - Error #1009. 

I use chrome but have tried on internet explorer and i get the same error. 

Support suggested i try deleting cookies and make sure Adope was up to date , after it still gives me same error.

There doesnt appear to be anything blocking the install button from working and sky poker works fine when i play through my browser. 

Any ideas as to why i cannot download it ? 

Thanks



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Comments

  • ViceHonk10ViceHonk10 Member Posts: 1
    edited January 2015
    I'm having a similar problem.

    I've started getting a "Network Error" message when trying to start the stand alone software. I deleted adobe air and the software and re-installed both, but no joy.

    I can access via the website but prefer the software version.

    I've had a few useless automated responses from customer care so any constructive help would be appreciated.
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  • scouse_redscouse_red Member Posts: 5,968
    edited February 2015
    try uninstalling adobe air and remove all traces of both sky poker and adobe air from the registry using regedit ( built into windows) then install adobe air from the adobe site and then use IE to download the poker client
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