Mine is in the post still waiting to be delivered :):) but not sure if i still have a driving license i have the old paper one can i still drive with it, help xx thanks paige xxxx sorry if i have gone of thread with my question xx help please many thanks xx
So sounds like I may have used my invisible £2.30 (potentially cumulative) token on a 30p turbo DYM. I'd imagine, if Sky, were in a brewery, with lots of people, they would struggle to get them drunk. #amateurhour Posted by Riptide
Talk to customer care it seems a few people have already had the difference credited back for using the token without realising a) it would be used automatically and b) there is no change given.
Mine is in the post still waiting to be delivered :):) but not sure if i still have a driving license i have the old paper one can i still drive with it, help xx thanks paige xxxx sorry if i have gone of thread with my question xx help please many thanks xx Posted by paige55
I have looked for my token too. If I've used it on dyms which I played 60p and 30ps I'm not gonna be happy. When i looked for tokens on account page there was nothing. You should be given the option to choose to play your token from account page or to save up for bigger games so that the players have control of using it instead of sky not giving you the option and to use it first. Also coming 300th and getting a pound doesn't seem good either. The prize structure of the 1k is a bit thin for the players that get down to under 100 put of over 1300 players. I came 77th and got 2.00. Yes it's cash but thought might be a bit better than that.
I regged for a tourney and then unregistered within seconds , not realising by registering it was gonna use my token yet it didnt refund me the full amount when I unregistered.
Customer service credited £2.30 into my account, no fuss.
Good luck at the tables.....and count yourself lucky I fell asleep for the 1k freeroll! lol
Ger, have contacted support and they have credited me the 2.30 not token but cash. I have asked them to pass on that in the account there is Free stuff, where tokens are, they should put them into that so then people won't unknowingly use the 2.30 token and can save up for it. As when looked through my history I couldn't see where the 2.30 token was added. If they put it in the token and free stuff people won't be wondering and mis using their token. Thought that was what it was there for? Plus can save up for larger games.
Unlucky Ger, was happy to come 77th from such a large field. If wasn't for a misclick of all in would have gone a lot further.........lmao. Think I prefer larger fields, seem to do a lot better in them.
Got enough points for a token but it's not showing in my account. Any idea where it is? Posted by Riptide
It seems that whatever u register for , including a 30p dym that sky will automatically take your token... so it cannot be saved up as it takes it with no warning...absolute fiasco imo.....live chat will refund you this time but there stance is this. Simon K: Yeah they will not expire. This doesn't mean that if you play it does not take your token though. All it is saying is that you can save your free tokens for up to 6 months and if you get more than one you can add them together to buy into a bigger tournament. But, as I sai I will add you this £2 back on as credit for you to buy into a game now for you, okay? Simon K: Thanks again but this still does not say it will not be used if you play. I am offering to credit you this money as cash I don't understand why you keep sending these snippets?
i was sending him sky kirstys updated rules and also sky_jps comments saying quite clearly they can be saved up...how can they be saved up if they are taken automatically with no warning?
Imo this was a dead cert to happen,not implemented correctly and players moaning,sky wanted to change the format to a complicated one imo and now this is the fruits of the change.It may be only a token but if your gonna change things for the worse and a change that most players hate the very least sky can do is get it right the 1st time or as this op proves complaints are gonna come your way.
Seems Sky has made a fortune overnight by virtue of the terms and conditions of the new rewards scheme. How many players not aware that their token was in their account or not knowing the rules abount new rewards registered blindly and automatically though habit for a 25p DYM or similar to fill in a few minutes found their £2.30 token gone? It happened to me and I suppose technically it was my fault. I still think we should have the option to use it when we decide to and not be the victim of what some people might describe to be legal but sharp practice by Sky.
im not sure if ive got mine, used it or not. where to click to find out ?
if it transpires that it gets used in the 1st tournie i enter, im scrapping tournie play here and going back to cash. ill Just be earning 100 points then waiting till they reset themselves.
The stunt that Sky poker appears to be pulling leaves a bad taste in the mouth. Ive been earning my points in good faith.
im not sure if ive got mine, used it or not. where to click to find out ? if it transpires that it gets used in the 1st tournie i enter, im scrapping tournie play here and going back to cash. ill Just be earning 100 points then waiting till they reset themselves. The stunt that Sky poker appears to be pulling leaves a bad taste in the mouth. Ive been earning my points in good faith. Posted by mumsie
Go to my account in transactions select poker 24hrs should be sufficient(can alway choose week if you want) and quick history search.gl
Could be the first time Sky players don't want free cash, because surely players have said they want to save up their tokens for a big game in the future. Yet today Sky are handing out £2.30 cash and not the token that the players have accepted is the new thing and now want to save up. So players who earnt a token last week now don't have a token..
I apologise for the issue with the use of the tournament tokens. If you feel that you have not got the full value from the token please contact our customer care team who will be able to help.
As for accumulating tournament tokens we will look into the issue that automatically using the tokens has caused and aim to resolve for next week.
Comments
Hi Sky Mods can you delete my posts, thanks paige ,i am so of the thread opening posts thank you paige xx
Unlucky Ger, was happy to come 77th from such a large field. If wasn't for a misclick of all in would have gone a lot further.........lmao. Think I prefer larger fields, seem to do a lot better in them.
Good luck tonight.
It happened to me and I suppose technically it was my fault. I still think we should have the option to use it when we decide to and not be the victim of what some people might describe to be legal but sharp practice by Sky.
where to click to find out ?
if it transpires that it gets used in the 1st tournie i enter, im scrapping tournie play here and going back to cash. ill Just be earning 100 points then waiting till they reset themselves.
The stunt that Sky poker appears to be pulling leaves a bad taste in the mouth. Ive been earning my points in good faith.