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Network issues July 15

Nuggy962Nuggy962 Member Posts: 1,104
edited July 2015 in Poker Chat
Any news on these network issues again today? 

Tried logging on earlier - timed out every time.

Came on again now, took an age to load page on all 3 devises (all other web pages ok) 

Finally got on, can not register mtt, load up cash table to check, 3 players away 

Pleassseeeee resolve. Is more annoying this time for me personally as problem reported few days ago and was resolved but reared its head again :(

What I will say though is at least it does get resolved for long periods in general, I been championing new it systems at work for 4 years and each time have a date to launch it gets delayed 6 months at a time :) 
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  • mumsiemumsie Member Posts: 8,221
    edited July 2015
    In Response to Network issues July 15:
    Any news on these network issues again today?  Tried logging on earlier - timed out every time. Came on again now, took an age to load page on all 3 devises (all other web pages ok)  Finally got on, can not register mtt, load up cash table to check, 3 players away  Pleassseeeee resolve. Is more annoying this time for me personally as problem reported few days ago and was resolved but reared its head again :( What I will say though is at least it does get resolved for long periods in general, I been championing new it systems at work for 4 years and each time have a date to launch it gets delayed 6 months at a time :) 
    Posted by Nuggy962
    All of the above, get a text saying triple points etc..cant load game on any devices....client not worked all night on PC.


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  • LmfaoAllinLmfaoAllin Member Posts: 1,213
    edited July 2015
    Ye im having major issues loading up, and once loaded very laggy and keeps cutting out mid game, very frustrating when mid hand.

    BTW its the 14th ; )
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  • CraigSG1CraigSG1 Member Posts: 1,832
    edited July 2015
    Been awful. Cut my night short as was horrible playing with so much lag. Cost me money and chips with time outs. Unacceptable. 
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  • TheDartTheDart Member Posts: 1,581
    edited July 2015

    My table in the Turbo was closed and replaced with the Sky Maintenance Page telling me the site was down for maintenance.

    I tried for around 10 minutes to get back on, but kept getting the Sky Maintenance page or my table without any ability to play.

    I presumed the Main event had been stopped and cancelled for tonight and was expecting a refund, but it looks like the tournament is now running again?

    Really confused?

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  • Nuggy962Nuggy962 Member Posts: 1,104
    edited July 2015
    In Response to Re: Network issues July 15:
    Ye im having major issues loading up, and once loaded very laggy and keeps cutting out mid game, very frustrating when mid hand. BTW its the 14th ; )
    Posted by LmfaoAllin
    Hehe meant the year but fair comment I am not clear haha :) 

    Running ok now :), well site is, I however managed a whole 5 hands then busted :) time for 11pm lol

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  • Nuggy962Nuggy962 Member Posts: 1,104
    edited July 2015
    In Response to Re: Network issues July 15:
    My table in the Turbo was closed and replaced with the Sky Maintenance Page telling me the site was down for maintenance. I tried for around 10 minutes to get back on, but kept getting the Sky Maintenance page or my table without any ability to play. I presumed the Main event had been stopped and cancelled for tonight and was expecting a refund, but it looks like the tournament is now running again? Really confused?
    Posted by TheDart
    Ouch, that sounds like a customer care jobby to me
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  • EssexphilEssexphil Member Posts: 8,903
    edited July 2015
    In Response to Re: Network issues July 15:
    In Response to Re: Network issues July 15 : Ouch, that sounds like a customer care jobby to me
    Posted by Nuggy962
    Don't know re Customer Care, but it HAS been running like a jobby....
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  • FCHDFCHD Member Posts: 3,178
    edited July 2015
    When we have problems like these, isn't it expecting too much for Sky to put a post on either their Facebook page or their Twitter letting us know and also when they think it has been resolved?

    a) it's proper customer care; and

    b) it would cut down on the amount of people trying to get through to live chat


    I know I'm frustrated because I had lots of WSOP updates and posts ready to roll but by the time I could post them they were hopelessly out of date so I just deleted them.
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  • LmfaoAllinLmfaoAllin Member Posts: 1,213
    edited July 2015
    Grrr just had to watch myself fold KK in the bb with a small stack all in and a raise in the cut off, re raised enough to put cut off all in too ( bh btw ) but had to watch in horror as my time bar carried on going down with me mashing the button to no avail, sigh.

    So frustrated ended up shoving 66 a few hands later only to be called, ironically, by kk.

    GG? I think not, thats enough for me, very frustrating.

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  • mumsiemumsie Member Posts: 8,221
    edited July 2015
    https://www.skypoker.com/secure/poker/sky_lobby?action=show_static&page=poker_community_forums&plckForumPage=ForumDiscussion&plckDiscussionId=Cat%3a57795ac2-1793-4377-b4cf-e124b0f555f4Forum%3adf77f82c-151f-4bea-aae1-fb423dcae1faDiscussion%3a8cae5ee6-a549-49e3-8498-d1c0b0d9f39b


    An apology with an update promise after midnight with putting it right on the agenda. (incase anyone misses the sticky)
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  • Darkangel7Darkangel7 Member Posts: 2,585
    edited July 2015
    Already lost a good friend because of it and what customer care said to them. :(
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  • VespaPXVespaPX Member Posts: 12,485
    edited July 2015
    Same problems as OP.

    Does this have anything to do with Flash being binned by Firefox,etc?
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,666
    edited July 2015
    In Response to Re: Network issues July 15:
    Same problems as OP. Does this have anything to do with Flash being binned by Firefox,etc?
    Posted by VespaPX
    Morning Mick,

    No, it was something which affected the whole platform - Bet, Vegas, Bingo, Casino & Poker.
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  • VespaPXVespaPX Member Posts: 12,485
    edited July 2015
    In Response to Re: Network issues July 15:
    In Response to Re: Network issues July 15 : Morning Mick, No, it was something which affected the whole platform - Bet, Vegas, Bingo, Casino & Poker.
    Posted by Tikay10
    Ah i see
    Good job i'm not a gambler :-)
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  • gerardirlgerardirl Member Posts: 1,299
    edited July 2015
    Sky will offer a freeroll now and everyone will complain cause they will be out that night....oh btw sky Im available tonight ...but not Thursday ;).


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  • GUESTY94GUESTY94 Member Posts: 7
    edited July 2015
    I contacted customer care re the 6 x double your money sngs that I could hardly play because of diconnections and being sat out but got told it was just me that was having issues 
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  • Jac35Jac35 Member Posts: 6,492
    edited July 2015
    In Response to Re: Network issues July 15:
    I contacted customer care re the 6 x double your money sngs that I could hardly play because of diconnections and being sat out but got told it was just me that was having issues 
    Posted by GUESTY94
    Really?
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  • mumsiemumsie Member Posts: 8,221
    edited July 2015
    In Response to Re: Network issues July 15:
    Same problems as OP. Does this have anything to do with Flash being binned by Firefox,etc?
    Posted by VespaPX

    Ive googled this , do the client and the browser both rely on adobe?  because the browser worked for poker ,but not
    the forums.
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  • GUESTY94GUESTY94 Member Posts: 7
    edited July 2015
    Yes they replied by email saying they reviewed my games and can see I had connection issues but as no-one else on the tables were affected a refund could not be issued.  Others certainly were affected at one point when I managed to open some tables there was 3 sat out! Its not the end of the world I cashed in 2 out of the 6 and managed to play some hands on each table but it certainly affected my chances of cashing in the rest.  
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  • Jac35Jac35 Member Posts: 6,492
    edited July 2015
    In Response to Re: Network issues July 15:
    Yes they replied by email saying they reviewed my games and can see I had connection issues but as no-one else on the tables were affected a refund could not be issued.  Others certainly were affected at one point when I managed to open some tables there was 3 sat out! Its not the end of the world I cashed in 2 out of the 6 and managed to play some hands on each table but it certainly affected my chances of cashing in the rest.  
    Posted by GUESTY94
    I would ring them if I were you. I always find it better to talk to someone rather than email. I was discoed from a number of games and was refunded.
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