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Mobile app

JockBMWJockBMW Member Posts: 2,653
edited September 2015 in Feedback & Suggestions
anybody else having trouble with the app tonight ? 
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  • mongo229mongo229 Member Posts: 96
    edited September 2015
    In Response to Mobile app:
    anybody else having trouble with the app tonight ? 
    Posted by JockBMW
    Had to stop using the app it was crashing that often.When I rang sky and told them they said they'd never had issues with it in the past. I had to record every hand number the app crashed on but couldn't cause of the app crashing so recorded every hand number I came back to on the table. After it crashing ten times in a couple of hours I phoned back with the details(loosing money thru it) . The chap on the other end said basically "You took ten pound to the table and now u have sixteen pound so what's the problem" I told him it's not about money it's about the app crashing. His response was can u not play on your browser. Lol safe to say I haven't used the app since. (Nowt but trouble).
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  • mumsiemumsie Member Posts: 8,111
    edited September 2015
    In Response to Re: Mobile app:
    In Response to Mobile app : Had to stop using the app it was crashing that often.When I rang sky and told them they said they'd never had issues with it in the past. I had to record every hand number the app crashed on but couldn't cause of the app crashing so recorded every hand number I came back to on the table. After it crashing ten times in a couple of hours I phoned back with the details(loosing money thru it) . The chap on the other end said basically "You took ten pound to the table and now u have sixteen pound so what's the problem" I told him it's not about money it's about the app crashing. His response was can u not play on your browser. Lol safe to say I haven't used the app since. (Nowt but trouble).
    Posted by mongo229

    The c/s are hilarious with their comments.Basil Fawlty style.

    Watch "Satisfied Customers - Fawlty Towers - BBC" on YouTube


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  • mumsiemumsie Member Posts: 8,111
    edited September 2015
    In Response to Re: Mobile app:
    In Response to Mobile app : Had to stop using the app it was crashing that often.When I rang sky and told them they said they'd never had issues with it in the past. I had to record every hand number the app crashed on but couldn't cause of the app crashing so recorded every hand number I came back to on the table. After it crashing ten times in a couple of hours I phoned back with the details(loosing money thru it) . The chap on the other end said basically "You took ten pound to the table and now u have sixteen pound so what's the problem" I told him it's not about money it's about the app crashing. His response was can u not play on your browser. Lol safe to say I haven't used the app since. (Nowt but trouble).
    Posted by mongo229

    The c/s are hilarious with their comments.Basil Fawlty style.

    Watch "Satisfied Customers - Fawlty Towers - BBC" on YouTube


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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited September 2015
    Morning Jock,

    Are you able to advise what issues you were having with the app last night?

    Thanks
    Sam
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  • JockBMWJockBMW Member Posts: 2,653
    edited September 2015
    In Response to Re: Mobile app:
    Morning Jock, Are you able to advise what issues you were having with the app last night? Thanks Sam
    Posted by Sky_SamT

    Hi Sam  have sent an e-mail along with the screen shots of my phone Here are copies of them


    The first one was the one below


    Once I clicked ok it took me to this site 

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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited September 2015
    Thank you for this, Will have a look with the Tech guys
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