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BOUNTY HUNTER JUST ENEDED

coco3461coco3461 Member Posts: 38
edited November 2015 in Poker Chat
sitting there with my chips and then said finished about gave me a place in the board as well as everyone else?
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Comments

  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited November 2015
    Hi,

    If you were in a tournament at the time of the maintenance please contact customer care who will be able to issue refunds.

    Apologies for the inconveninece caused.

    Sam
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  • Goody_AceGoody_Ace Member Posts: 206
    edited November 2015
    Me too.... It said you have won £2.50 in head prizes but I got nowt.

    How do we contact customer care?

    Searched the site for help - or customer care........ Not very helpful or obvious at all
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  • BoxsterBoxster Member Posts: 4,462
    edited November 2015
    In Response to Re: BOUNTY HUNTER JUST ENEDED:
    Me too.... It said you have won £2.50 in head prizes but I got nowt. How do we contact customer care? Searched the site for help - or customer care........ Not very helpful or obvious at all
    Posted by Goody_Ace

    'Help and Support' at the bottom of this page then select 'Contact Us' then select contact method :)

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  • Goody_AceGoody_Ace Member Posts: 206
    edited November 2015
    Oh that tiny well hidden green writing.... no use anyway they dont answer chat or emails - what a shower of *
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  • Goody_AceGoody_Ace Member Posts: 206
    edited November 2015
    Oh that tiny well hidden green writing.... no use anyway they dont answer chat or emails - what a shower of *
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  • BoxsterBoxster Member Posts: 4,462
    edited November 2015
    In Response to Re: BOUNTY HUNTER JUST ENEDED:
    Oh that tiny well hidden green writing.... no use anyway they dont answer chat or emails - what a shower of *
    Posted by Goody_Ace

    Ok hey ho ... thanks for the gratitude ,,,,  bye

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  • Sir-GarySir-Gary Member Posts: 1,052
    edited November 2015
    Obviously as the site had technical problems they are inundated with people like you (and me) who had problems, they sorted mine I am sure they will sort yours also. Try to think about it from their point of view, normally they have say two CS operatives sorting out let us say a dozen enquiries spread over the course of a day. Then all of a sudden they get 5,000 people complaining all at the same time some of them repeatedly as they always think they are more important than the other 4,999. This of course just clogs everything up even more as they try to read and sort another 5,000/10,000 etc. Enquiries. Allow CS to do their job, this is now possibly one of the best sites for Customer Care, they have clearly worked to improve it over the years and have done so.
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