Tournament token madness #set the checkbox default to NO

67Bhoys

Why is your tournament token automatically used for the 1st thing you enter?  Mine was used for a 60p DYM, which I certainly did not want to spend £2.30 on.

Also, when the new rewards where announced, and feedback was sought from the players, it was stated that we would be able to save our tokens and use them for big buy in events.  Is this not happening now?

Anyway, a kind lady called Anya from much maligned customer care sorted it out for me.  She deposited £1.70 into my account.

  Anya: Hi, you're through to Anya.
Craig : Hi Anya
Anya: Hi Craig how can I help?
Craig : I was playing a 60p DYM, and it seem a tournament token worth £2.30 was used to enter this

Anya: Ive credited the £1.70 difference into your account balance Craig
Craig : thank you Anya
Anya: No problem, is there anything else I can help with?
Craig : no thank you
Anya: You're welcome, take care and enjoy your eveningf
Anya: *evening
Craig : thank you

Fortunately I noticed the token had been used, as I was in my account and noticed a £1 win from a DYM, which was not right, only then did I realise my token must have been used.  How many other people will have used their token and not realised?

Is it not possible to stop these tokens from automatically being used, and allow them to be used by the players as and when they see fit?

ajmilton

Hi Craig lad, when the tokens are credited to your account, 

when you enter a tourny the usual box appears, asking you to confirm the buy in.

But the first tourny you enter after the token has been credited, it ask's you if you want 

to use the token. 

there's a little box to click on with Yes/No. at the moment it is set as default yes 

if you click no then your token is saved, but you have to click no until you want to use it

Regards Alan (plo8 champ)

RLT16

there is an option when u click to register the game to use or not use the token

however i would prefer if the box was automatticaly set to no

67Bhoys

In Response to Re: Tournament token madness:

Hi Craig lad, when the tokens are credited to your account,  when you enter a tourny the usual box appears, asking you to confirm the buy in. But the first tourny you enter after the token has been credited, it ask's you if you want  to use the token.  there's a little box to click on with Yes/No. at the moment it is set as default yes  if you click no then your token is saved, but you have to click no until you want to use it Regards Alan (plo8 champ)
Posted by ajmilton

Hi Champ, thanks for the info, I didn't know about this bleedin check box thingy.  I never saw it when I reg'd, so it must be quite small, and why the heck is it set to yes by default?  I mean who in their right mind would use a £2.30 token for a 60p DYM?  Well I did obv.

stokefc

In Response to Re: Tournament token madness:

Hi Craig lad, when the tokens are credited to your account,  when you enter a tourny the usual box appears, asking you to confirm the buy in. But the first tourny you enter after the token has been credited, it ask's you if you want  to use the token.  there's a little box to click on with Yes/No. at the moment it is set as default yes  if you click no then your token is saved, but you have to click no until you want to use it Regards Alan (plo8 champ)
Posted by ajmilton

little box,the confirm button is like jupiter compared to the moon size yes/no button

67Bhoys

In Response to Re: Tournament token madness:

there is an option when u click to register the game to use or not use the token however i would prefer if the box was automatticaly set to no
Posted by RLT16

This would seem the sensible thing to do, it would save us and customer care a whole lot of time and grief.  Maybe the thinking is that a lot of people won't notice, and use up their tokens, and some, as in my case, at a loss.

67Bhoys

In Response to Re: Tournament token madness:

In Response to Re: Tournament token madness : little box,the confirm button is like jupiter compared to the moon size yes/no button
Posted by stokefc

Must be small mate, mind you my old failing eyes are not what they used to be.

But in the words of Arsne Wenger

"I did not see it"