I can well understand your angst, especially at that particular moment.
Please rest assured in NO WAY was I dissing you, or having a pop. Fact is, it's becoming a problem, & has been for some time, so for the last week or two, I have been waiting for an example to use so that I could try to explain to everyone why it is important that if they have site issues, they should report them to Customer Care. Your thread was a perfect case in point, so I used that, but it was not intended to be a criticism of you personally.
Unless Customer Care get to hear about these problems, then the system interrogation cannot take place, & nothing gets reported, diagnosed, & where appropriate, fixed. I hope the whole thread has been of benefit & use, & I note that players did exactly that last night, HERE, & it did the job a treat. So I think the thread has served it's purpose.
In Response to Re: Why you should tell Customer Care : We have a couple of pretty good Poker Players working in the contact centre. One thing we have started doing, is assigning emails relating to poker, to the people more knowledgeable on poker, whenever possible. There's obviously times where you need to get in touch straight away, where a phonecall or chat is best, but this really is luck of the draw. If your query is less urgent, send it in an email, and you're more likely to have a "poker expert" deal with it. Tikay sums it up perfectly though, as always. Posted by Sky_JP
Ha, blind squirrels & all that. Put it down to run good.
One of the problems with this is that just to tell them that you disconnected or something you have to answer a bunch of securtiy questions! you shouldn't need to give your life story for simple problems, no other site makes you. Please consider updating the CC dialogue! Posted by chiggypig
Hi Chiggy,
Yes, I can imagine it is a tad irritating, but I'm afraid is it not likely to change, & they will always need to verify the identity of the caller for a whole multitude of reasons, especially those around "Compliance". Personal account details may be discussed, s& if so, they are absolutely obliged by regulation, DPA, & good business practice to verify identity. The system would be open to widespread abuse otherwise.
Other sites don't do that? I'm very surprised indeed if that is the case. They have a legal obligation to verify ID when discussing account & player issues.
Anyway, let's hope everything is tickety-boo in future, & you don't have cause to contact them again. That'd be the nut result.
In Response to Re: Why you should tell Customer Care : Hi Chiggy, Yes, I can imagine it is a tad irritating, but I'm afraid is it not likely to change, & they will always need to verify the identity of the caller for a whole multitude of reasons, especially those around "Compliance". Personal account details may be discussed, s& if so, they are absolutely obliged by regulation, DPA, & good business practice to verify identity. The system would be open to widespread abuse otherwise. Other sites don't do that? I'm very surprised indeed if that is the case. They have a legal obligation to verify ID when discussing account & player issues. Anyway, let's hope everything is tickety-boo in future, & you don't have cause to contact them again. That'd be the nut result. Posted by Tikay10
For example the other day the satellite i was in gave me the wrong tournament on another site, when I went to CC they didn't ask me any details, and why should they have to when I'm not gaining access to any of my details or telling them to change any?
In Response to Re: Why you should tell Customer Care : For example the other day the satellite i was in gave me the wrong tournament on another site, when I went to CC they didn't ask me any details, and why should they have to when I'm not gaining access to any of my details or telling them to change any? Posted by chiggypig
How could they know it was you contacting them, & not an imposter up to mischief?
I think that here at Sky Poker, the default will usually be to verify ID.
Anyway, never mind that, this was on another site? There are OTHER SITES?
Comments
^^^^
Morning Mr Groggy,
I can well understand your angst, especially at that particular moment.
Please rest assured in NO WAY was I dissing you, or having a pop. Fact is, it's becoming a problem, & has been for some time, so for the last week or two, I have been waiting for an example to use so that I could try to explain to everyone why it is important that if they have site issues, they should report them to Customer Care. Your thread was a perfect case in point, so I used that, but it was not intended to be a criticism of you personally.
Unless Customer Care get to hear about these problems, then the system interrogation cannot take place, & nothing gets reported, diagnosed, & where appropriate, fixed.
I hope the whole thread has been of benefit & use, & I note that players did exactly that last night, HERE, & it did the job a treat.
So I think the thread has served it's purpose.
Yes, I can imagine it is a tad irritating, but I'm afraid is it not likely to change, & they will always need to verify the identity of the caller for a whole multitude of reasons, especially those around "Compliance". Personal account details may be discussed, s& if so, they are absolutely obliged by regulation, DPA, & good business practice to verify identity. The system would be open to widespread abuse otherwise.
Other sites don't do that? I'm very surprised indeed if that is the case. They have a legal obligation to verify ID when discussing account & player issues.
Anyway, let's hope everything is tickety-boo in future, & you don't have cause to contact them again. That'd be the nut result.
I think that here at Sky Poker, the default will usually be to verify ID.
Anyway, never mind that, this was on another site? There are OTHER SITES?
Outrageous.