Lobby issues when multi tabling - (Feedback required as it is a general problem now)

MAXALLY

The last couple of weeks whilst playing more than a few tables, I have had issues with lobbies not updating or refreshing with correct stacks/players left etc.

I have the added problem with viewing each lobby via the download as I believe there is still a problem with Sky Poker's software that after a certain time has elapsed, the function for opening lobbies does not work. This has been reported already but no fix has been issued or much feed back received. I really don't think this is an issue my end FWIW.

So, back to my original point. If I open a lobby on the browser, it appears not to update in real time with the correct information. I am continually closing lobbies and reopening them to see the state of play in each tournament. This becomes slightly irritating  if playing and still in a few tournaments at the business end.

Can anyone help? What do I need to do on my pc?

 ( am using a chrome browser but haven't got the spec of the pc to hand.)

Clear history ? Clear caches? Get more memory for pc?

I don't know a lot about the workings of computers, so any help/guidance would be appreciated. Please use simple words if replying too Cheers.

mumsie

I timed the lobby updates a week or so ago and it was a 30 sec update.

Whereas yesterday, i was 3 tabling in 3 tournies and the lobby seemed to update before I had a chance to fold my cards. 

So i used that info and raised when my position improved , fold when my position dropped , obviously i checked when no movement.

I didnt cash but ill make some adjustments and try again tonight.

MAXALLY

In Response to Re: Lobby issues when multi tabling - general help required:

I timed the lobby updates a week or so ago and it was a 30 sec update. Whereas yesterday, i was 3 tabling in 3 tournies and the lobby seemed to update before I had a chance to fold my cards.  So i used that info and raised when my position improved , fold when my position dropped , obviously i checked when no movement. I didnt cash but ill make some adjustments and try again tonight.
Posted by mumsie

Cheers. When it gets to a 30 min delay, can you pehaps use it on the lottery and pick the winning numbers too?

Lambert180

+1 to OP. Few lobby issues.

Sometimes in the download client it just decides to not let you open any lobby at all, so inevitably you have to go and find the lobby in the browser.

I've only noticed it recently (since UKPC sats started running) because usually I don't play sats and hardly ever look at the lobby in regular MTTs, but yeah the lobbies seem to be either updating vvv slowly or in some cases just not at all which is really frustrating in the important/late stages of a satellite. At one point during the last £240 UKPC final sat when we were getting close to the seats, I couldn't open the lobby at all in the client or browser so I had to ask a mate to copy and paste the current standings (aliases and stacks) to me on Skype cos I had no idea how things stood other than knowing I was 9th out of 13 or whatever in the info tab.

As an aside to that, not being able to open the lobby at all also means that you can't open the other tables which is something I like to do when at the sharp end of an MTT or satellite.

MAXALLY

Cheers Lambo....thought I was going mad. I just hope that it gets looked at before UKOPS or there will be a few disappointed players over the festive season.

PROACTIVE is better than REACTIVE. 

67Bhoys

Hi Alan,

I have the exact same problem, the lobby freezes, shut it down, reload it, then it won't open, open browser, reload it, freezes, reload it.......and on and on.

Really annoying, and I'm only playing little piddly tournaments, I would hate to have to do all this whilst multitabling mains and minis, ukops or UKPC sats. 

MAXALLY

Cheers Craig. If a few more regs post here, hopefully we might get a response.

I think they should test this lobby problem out by doing a £50K freeroll for all players on Sky over the next couple of weeks. It is the only reasonable solution in my book

Tikay10

In Response to Re: Lobby issues when multi tabling - general help required:

Cheers Craig. If a few more regs post here, hopefully we might get a response. I think they should test this lobby problem out by doing a £50K freeroll for all players on Sky over the next couple of weeks. It is the only reasonable solution in my book
Posted by MAXALLY

Everyone always gets a response Alan, as you know.

Once I saw the thread, I sent it upstairs for comment, & this morning the e-mails have whizzed back & forth, & I have a response which I'll post shortly.
 

Tikay10

Before I reply, we are going to get into the realms of "Sky Poker always say it is my end".

It's a really thorny one, as it goes round & round. Nobody is calling anyone a pork pie merchant, but a player can say it is not working correct, The Business can say it is working correctly, & both can be correct.

We all ought to realise by now that what you see, what Sky Poker see, & what many others see on their computers, is not always the same thing.
 
All answers to that are possible. Might be your end, might be other players, might be Sky Poker. More likely, it can be something in between the Site & the players - there are a myriad different possibilities.
 
The other very important thing is monitoring problems such as this, in which respect I opened the subject up a week or two ago, but maybe not everyone saw it, or understood why I did so. It is HERE . In particular, see the OP, as to why it helps everyone - player & business alike - if these problems are reported to Customer Care.
 
More follows......   

 

Tikay10

Updating MTT Lobbies.

This is what SHOULD happen.

For MTT's with LESS than 50 entrants, the Lobby should update in real time. 

For MTT's with 50 OR MORE entrants, it should update every 30 seconds.

Note "should". 

How is it monitored by the Business?

Two main ways.

"Service Desk" - the technical team, who operate 24/7 for SB&G as a whole, not just Sky Poker - have a suite of monitoring devices, mostly software based. If any significant technical performance issues fall outside of the default, it is immediately flagged, reported to the appropriate Team & investigated. It could be any of Bet, Vegas, Casino, Bingo, Poker, or the other parts of SB&G. As of this morning, I am assured these monitoring devices are all operating normally, 24/7, & the problems being reported on this thread have not been seen.
 
In addition, when a problem arises that affects significant number of users, the Contact Centre (see the other thread I linked to) receive contacts from affected customers, via Chat, 'Phone or e-Mail. Every single one is logged, reported, & measured against the target service levels. And each day, the Contact Centre send all that info right across the Business. I'm informed that there has not ben any reports (in measurable quantities) of this query. If only 2 or 3 reported it, & x,000 players are on site, I'd suggest that means there is not a problem that affects a significant number of customers.
 
It REALLY HELPS if these problems are reported via Customer Care.
 
So we have not moved forward, have we? Nobody is saying "it's your fault", but it's just not as cut & dried as that.
 
The Business really wants & tries to offer a very good service to all customers, & they want happy customers, who stay here for lengthy periods - as you guys all have - so we need to keep working together to get to the bottom of these irritations. Right now though, The Business can't SEE the problem, & Customer Care are now getting these reports either.
 
Really sorry things are not as you would like, & I hope the problems you are having are soon resolved.              

Tikay10

Completely unrelated to the above, & in lighter vein, but here's something I spotted on one of my favourite bookmarked sites last week.


http://www.sciencealert.com/yes-your-christmas-tree-lights-can-interfere-with-your-wi-fi-connection

Who'd have thought? I blame Christmas.
 
And yes, I know this is not what is causing your problem, in case anyone has a SOH fail.  

MAXALLY

Thanks for the detailed reply Tikay.

For MTT's with LESS than 50 entrants, the Lobby should update in real time. 

For MTT's with 50 OR MORE entrants, it should update every 30 seconds.

The above bit helps me (and others, I'm sure) understand better. I am assuming this is a recent introduction as I haven't read it anywhere before.

It is very unfortunate that the business can not see the issues raised their end as that then becomes the first hurdle to cross. I appreciate you banging the drum in support of customer services and can understand why how this is the preferred route to go down. However, that is not always possible if actually playing at the times of these problems.

I will, however, endeavour to contact them when this problem re occurs.

I will always attempt to report on problems that in my view will help others and hopefully improve the service given. In an ideal world, a 'working party' from both sides of the fence would be beneficial in addressing issues. This may be too much to organise/sort though.

I did state in my OP that it might have something to do with my pc spec/memory etc, but others have backed me up (albeit only a couple of players). I do honestly think it is an issue on Sky Poker's side, but will stand corrected if proven otherwise. I will 'clean up' my pc over the w/end and see if that has any impact.

So my 50K free roll is a non starter then?......;) 

PS. I blame Orford

Tikay10

I was not "banging the CC drum" Alan, just explaining some things. If people don't report the problems, & The Business can't see them..........

"working party". If you mean a group of players meeting The Business, face to face, to discuss stuff, we have started doing these, the first was 3 or 4 months ago, & we will do another one soon.
 
I have no idea if cleaning up your PC will help, & I'm certainly not suggesting it is "your end", just, well, as I wrote, they can't see it at their end.
 
The symptoms you & 2 others reported were not at all satisfactory, we can agree on that. I don't have a clue how many players on Sky Poker played MTT's yesterday, but in terms of uniques, it would be a 4 figure number I'd imagine. If they all suffered the same issues as you reported, I'd be very surprised indeed if it were not widely reported to CC, or on here.
 
Lots of us DO get lag on Sky Poker, yes, to a greater or lesser degree, certainly I notice it some nights, but not enough to bother me, & of course I only play SNG's, & smallball at that.

hhyftrftdr

In Response to Re: Lobby issues when multi tabling - (Feedback required as it is a general problem now):

Before I reply, we are going to get into the realms of "Sky Poker always say it is my end". It's a really thorny one, as it goes round & round. Nobody is calling anyone a pork pie merchant, but a player can say it is not working correct, The Business can say it is working correctly, & both can be correct. We all ought to realise by now that what you see, what Sky Poker see, & what many others see on their computers, is not always the same thing.   All answers to that are possible. Might be your end, might be other players, might be Sky Poker. More likely, it can be something in between the Site & the players - there are a myriad different possibilities.   The other very important thing is monitoring problems such as this, in which respect I opened the subject up a week or two ago, but maybe not everyone saw it, or understood why I did so. It is HERE  . In particular, see the OP, as to why it helps everyone - player & business alike - if these problems are reported to Customer Care.   More follows......     
Posted by Tikay10

Shockingly, I've been called that a few times. Sometimes when passing through Melton Mowbray, and sometimes when I'm sat in a takeaway.

People can be so cruel.

cowhead

I experience this quite a lot and would say it's one of Sky's "acceptable glitches".