winter freeroll 1 point short having got less points playing a £3.30 6 max that I'd get from &#

craigcu12

That's incorrect, Craig, you got three points for the 6 Max, as I explained earlier, the problem was that it finished after the 5pm deadline I assume.

Well done on earning a nice profit whilst earning the points for the Freeroll.

bludreid11

As far as I know there is NO time limit

JUST PLAY ANOTHER GAME THAT TAKES YOU OVER,     PLAY A CASH GAME BEFORE 1900

bludreid11

In Response to Re: winter freeroll 1 point short due to unexpected difference in points awarded:

As far as I know there is NO time limit JUST PLAY ANOTHER GAME THAT TAKES YOU OVER,     PLAY A CASH GAME BEFORE 1900
Posted by bludreid11

SORRY I JUST NOTICED ITS A 1700 DEADLINE  U/L M8

SKY WILL NOT MAKE AN EXCEPTION, FOR YOU OR ANYONE

raggy94

The lobby says the 6max is £3 + 30p, same as the DYMs. You should still get 3pts.

stuarty117

In Response to Re: winter freeroll 1 point short due to unexpected difference in points awarded:

In Response to Re: winter freeroll 1 point short due to unexpected difference in points awarded : actually you might be right, my 1 point reward for a £3.30 6 max probably should have been a 3 point reward because i've just seen somebody get 2 points rewarded after exiting a £2.20 6 max
Posted by craigcu12

Craig just checked scope for you and indeed you have played 17 games at 3.30 which should be 51 points. What time did your last game finish.

raggy94

Try contacting support if you haven't already and you think there has been an error somewhere, they'll be able to check, and enter you if you've earnt the points.

Tikay10

Hi Craig,

There is some confusion here.

Players get the SAME 3 points for a £3.30 Six Max as a £3.30 DYM - the Points are awarded based on Reg Fee.
 
So on that basis, you SHOULD have (17 x 3) 51 points.
 
However, according to SS, the final game - the Six Max (you came second for £6.30) - did not start until 4.30pm. It's therefore very probable that it finished AFTER 5pm, which was the deadline.
 
I know it sounds harsh, but these points are not credited manually, nor is the Freeroll entry manual - it's all done automatically, by software. 

So if your Six Max ended at even 1 second after 5pm, it would not count in the total for this particular Promo.      

Tlaloc666

Not as bad as me....  when I read that giveaway I already had 30pts or so ... It said get 50pts before sunday 5pm I assumed it meant your weekly total, not from then until 5pm today...

stuarty117

then get onto customer care they will enter u

Tikay10

In Response to Re: winter freeroll 1 point short having got less points playing a £3.30 6 max that I'd get from £2.20 6max:

stuart my final hand was 4:30. I'm now waiting for someone on live chat about this.
Posted by craigcu12

That might be a struggle today, Craig, the Contact Centre staff could not access the Office today due to the flooding, so I'm not sure if "Live Chat" is currently working.