As you know I am generally a "satisifed customer" here.
Just seems a bit of an obvious requirement though that if you set a schedule for double points promotions, and that requires manual intervention to set up - live. It kind of makes sense to plan that someone will be on shift at the requisite time to do the deed?
Even after alerting CC shortly after midnight it was disappointing that nothing could be done and the misinformation that points would be corrected didn't help.
On a positive note the Billionth hand promo is exciting.
Unfortunately it was a problem in the content of the Terms and Conditions. To turn double points on Sit and Go's on requires access to the office and takes around half an hour to fulfill. Therefore we should have stated that Double Sit and Go's should have started from 10:00:01 rather than 00:00:01. This was missed by me when checking the content that had been wrote for the promotion.
When customer care were alerted they informed me straight away however I was asleep and 10 miles from the office so I couldn't react until this morning. We cannot backdate points as, although we do have the ability to add points from the backend to players totals it will only be awarded to their overall points total and not to the weekly rewards total. The customer will therefore not see the benefit on the rewards payment.
To attempt to compensate we will add an extra day to this promotion so hopefully people can make more than they will have lost out on between midnight and 9.30.
Hi Phantom, Please let me elaborate on this one. Unfortunately it was a problem in the content of the Terms and Conditions. To turn double points on Sit and Go's on requires access to the office and takes around half an hour to fulfill. Therefore we should have stated that Double Sit and Go's should have started from 10:00:01 rather than 00:00:01. This was missed by me when checking the content that had been wrote for the promotion. When customer care were alerted they informed me straight away however I was asleep and 10 miles from the office so I couldn't react until this morning. We cannot backdate points as, although we do have the ability to add points from the backend to players totals it will only be awarded to their overall points total and not to the weekly rewards total. The customer will therefore not see the benefit on the rewards payment. To attempt to compensate we will add an extra day to this promotion so hopefully people can make more than they will have lost out on between midnight and 9.30. I apologise once again for this. Sam Posted by Sky_SamT
Thanks Sam.
I appreciate that you took the time to offer an explanation and personal apology.
Feel sorry for Tikay when things occasionally go wrong and there is grief on the forum.
Weekend points promotions usually run from noon to noon which I guess will make things easier to schedule.
And by the way people tend not to gripe too much when the lobby isn't set back to single points for an hour or two.
As you know I am generally a "satisifed customer" here. Just seems a bit of an obvious requirement though that if you set a schedule for double points promotions, and that requires manual intervention to set up - live. It kind of makes sense to plan that someone will be on shift at the requisite time to do the deed? Even after alerting CC shortly after midnight it was disappointing that nothing could be done and the misinformation that points would be corrected didn't help. On a positive note the Billionth hand promo is exciting. Posted by Phantom66
Well I wrote out a longish reply and it disappeared as my log in expired
As you know I am generally a "satisifed customer" here. Just seems a bit of an obvious requirement though that if you set a schedule for double points promotions, and that requires manual intervention to set up - live. It kind of makes sense to plan that someone will be on shift at the requisite time to do the deed? Even after alerting CC shortly after midnight it was disappointing that nothing could be done and the misinformation that points would be corrected didn't help. On a positive note the Billionth hand promo is exciting. Posted by Phantom66
Well I wrote out a longish reply and it disappeared as my log in expired
In Response to Re: NOT getting double SNG points! : Thanks Sam. I appreciate that you took the time to offer an explanation and personal apology. Feel sorry for Tikay when things occasionally go wrong and there is grief on the forum. Weekend points promotions usually run from noon to noon which I guess will make things easier to schedule. And by the way people tend not to gripe too much when the lobby isn't set back to single points for an hour or two. Posted by Phantom66
Comments
The Double Points thingymajig has now been turned on, & Double Points on SNG's is up & running, albeit nearly 10 houirx late.
Wrong sort of snow, leaves on the line etc.
Apologies.
That's all I know, but I'm assured it is sorted.
Sorted.