The Winter Give Away was a great tourney. In one, I made the final table, part of the prize was a Hoodie. CC phoned me to make sure they had the correct address for me. 4 weeks later I contacted CC to find out when I could expect delivery, We are having problems they said Now, as of this time, CC still have not contacted me to explain the delay. THAT IS JUST BAD MANNERS I go to the local miners club to play poker, with my joy overflowing, I told the players I had won a Hoodie Some did not believe me after 3 weeks of telling them " there is a delay " So now Im embarrased every time i go there. Where is the Hoodie now they ask ? In another post, you ask reasons to join. HOW ABOUT REASONS NOT TO. ? Posted by bludreid11
Good morning.
I raised this matter with the right people (it's nothing to do with CC), & they were mystified, as all the WG Hoodies WERE sent out, & as far as I can tell, nobody else has complained of non-delivery. I don't have access to the office data, but nobody else has complained on here (yet...) as far as I know. Which would be odd, as folks do generally mention these things.
Anyway, they are going to send you a replacement hoodie in the next day or two. Maybe the UPS guy fancied it for himself. We shall never know.
In Response to DISAPPOINTED WITH CUSTOMER SERVICES : Good morning. I raised this matter with the right people (it's nothing to do with CC), & they were mystified, as all the WG Hoodies WERE sent out, & as far as I can tell, nobody else has complained of non-delivery. I don't have access to the office data, but nobody else has complained on here (yet...) as far as I know. Which would be odd, as folks do generally mention these things. Anyway, they are going to send you a replacement hoodie in the next day or two. Maybe the UPS guy fancied it for himself. We shall never know. Posted by Tikay10
Thank you for your help.
This seems strange because someone at sky phoned me to check my details, these had changed so asked my permission to
update my data on my info page, I used to live in Helensburgh, could they have sent it to my OLD address ?
In Response to Re: DISAPPOINTED WITH CUSTOMER SERVICES : Thank you for your help. This seems strange because someone at sky phoned me to check my details, these had changed so asked my permission to update my data on my info page, I used to live in Helensburgh, could they have sent it to my OLD address ? so thanks again Posted by bludreid11
Ahh, now we are making progress - that might well be the reason. Everyone else, as far as I can tell, received theirs in a timely fashion.
I'll ask the Bod to check if it went to your new (non Helensburgh) address.
Talking of little (relatively) little Helensburgh, fascinatingly for a town so small, it has THREE Railway Stations. Nice & close to Faslane, too. All very interesting, I'd say.
For compliance reasons, the Office don't share player addresses with me, naturally, but I'm told they now seem to have the new (non Helensburgh) address, so the replacement will be sent there.
^^^^ Hi again. For compliance reasons, the Office don't share player addresses with me, naturally, but I'm told they now seem to have the new (non Helensburgh) address, so the replacement will be sent there. Posted by Tikay10
Ah, the reason becomes a little clearer, If they sent it to my ex Helensburgh address, I would not be there to collect it
I tend to stay at my new address, as the owners of my old address paid me to move out. However, If its a requirement
for me to buy back my ex address, and move back in, thus making my ex address my new address and my new address my ex address, just to recieve this gift, then moving back to my ex address which was my new address but became my ex address
It would be worth it.
I have had quotes from removal people for this task.
Ok so the name of this thread needs to change to Im sorry for wasting your time customer service how silly of me not to have updated my new address before they sent my hoody!
Ok so the name of this thread needs to change to Im sorry for wasting your time customer service how silly of me not to have updated my new address before they sent my hoody! Posted by gerardirl
Really pleased this mystery has been solved. When you have eliminated the impossible,whatever remains ,however improbable must be the truth. Easy game innit.
To satisfy concerned followers of this, a pic of hoodie wearing recipient amongst friends in miners club would be greatly appreciated.
Really pleased this mystery has been solved. When you have eliminated the impossible,whatever remains ,however improbable must be the truth. Easy game innit. To satisfy concerned followers of this, a pic of hoodie wearing recipient amongst friends in miners club would be greatly appreciated. Posted by tomgoodun
it would be BAD MANNERS NOT TO.
ps. i take it that we have nuggy962's permission to post on a forum.
In Response to Re: DISAPPOINTED WITH CUSTOMER SERVICES : Ahh, now we are making progress - that might well be the reason. Everyone else, as far as I can tell, received theirs in a timely fashion. I'll ask the Bod to check if it went to your new (non Helensburgh) address. Talking of little (relatively) little Helensburgh, fascinatingly for a town so small, it has THREE Railway Stations. Nice & close to Faslane, too. All very interesting, I'd say. Posted by Tikay10
Sorry tikay, Helensburgh has only 2 stations, Helensburgh central and Helensburgh Upper, the 3rd station is either garelochead,which is closest to faslane or craigendoran.
But the stations on that line all have great names such as Arrochar, crienlarich ( cant spell it ) and Malliag
In Response to Re: DISAPPOINTED WITH CUSTOMER SERVICES : Sorry tikay, Helensburgh has only 2 stations, Helensburgh central and Helensburgh Upper, the 3rd station is either garelochead,which is closest to faslane or craigendoran. But the stations on that line all have great names such as Arrochar, crienlarich ( cant spell it ) and Malliag Posted by bludreid11
In Response to Re: DISAPPOINTED WITH CUSTOMER SERVICES : Sorry tikay, Helensburgh has only 2 stations, Helensburgh central and Helensburgh Upper, the 3rd station is either garelochead,which is closest to faslane or craigendoran. But the stations on that line all have great names such as Arrochar, crienlarich ( cant spell it ) and Malliag Posted by bludreid11
Ahh, apologies, I was counting Craigendoran as one of the three.
I was just reminded of this, & in researching it, I discovered a "Community Message" (different to a PM) from bludreid11, & it seems he has now received the replacement hoodie, & he thanked Sky Poker.
It seems the original one was sent to his previous address, & he's trying to locate it via the new tenants.
Comments
I raised this matter with the right people (it's nothing to do with CC), & they were mystified, as all the WG Hoodies WERE sent out, & as far as I can tell, nobody else has complained of non-delivery. I don't have access to the office data, but nobody else has complained on here (yet...) as far as I know. Which would be odd, as folks do generally mention these things.
Anyway, they are going to send you a replacement hoodie in the next day or two. Maybe the UPS guy fancied it for himself. We shall never know.
Thank you for your help.
I'll ask the Bod to check if it went to your new (non Helensburgh) address.
Talking of little (relatively) little Helensburgh, fascinatingly for a town so small, it has THREE Railway Stations. Nice & close to Faslane, too. All very interesting, I'd say.
^^^^
Hi again.
For compliance reasons, the Office don't share player addresses with me, naturally, but I'm told they now seem to have the new (non Helensburgh) address, so the replacement will be sent there.
^^^^
It's been re-sent by Recorded Delivery.
it would be BAD MANNERS NOT TO.
ps. i take it that we have nuggy962's permission to post on a forum.
I was just reminded of this, & in researching it, I discovered a "Community Message" (different to a PM) from bludreid11, & it seems he has now received the replacement hoodie, & he thanked Sky Poker.
It seems the original one was sent to his previous address, & he's trying to locate it via the new tenants.
Love a happy ending, me.