All Categories› Community Help & Advice

You need to be logged in to your Sky Poker account above to post discussions and comments.

You might need to refresh your page afterwards.

Bonus payment

ajbrown7ajbrown7 Member Posts: 121
edited February 2010 in Community Help & Advice
I received an email from skypoker on 22nd Jan sayin I was able to take part in the bonus week where if I played on the site each day for a week i would receive a £10 bonus. after doing this I still haven't received my bonus payment which should have arrived on 1st of Feb at the latest. Has anyone else had this problem?  I keep being reassured by sky help that they will credit my account but each time they say they will do it, my account is still empty. please help!
· Share on Twitter
«1

Comments

  • Sky_RichSky_Rich Member Posts: 3,837
    edited February 2010
    In Response to Bonus payment:
    I received an email from skypoker on 22nd Jan sayin I was able to take part in the bonus week where if I played on the site each day for a week i would receive a £10 bonus. after doing this I still haven't received my bonus payment which should have arrived on 1st of Feb at the latest. Has anyone else had this problem?  I keep being reassured by sky help that they will credit my account but each time they say they will do it, my account is still empty. please help!
    Posted by ajbrown7

    hey ajbrown,

    i'm sorry to hear of your problem.

    let me chase this one up and see what i can do.

    i'll update this thread with my progress.

    all the best,

    Rich
    · Share on Twitter
  • Sky_RichSky_Rich Member Posts: 3,837
    edited February 2010
    hey,

    your bonus was credited at 8.35 am this morning. sorry for the delay!
    · Share on Twitter
  • ajbrown7ajbrown7 Member Posts: 121
    edited February 2010
    In Response to Re: Bonus payment:
    hey, your bonus was credited at 8.35 am this morning. sorry for the delay!
    Posted by Sky_Rich
    Ah kl thanks
    · Share on Twitter
  • tiggerovnhtiggerovnh Member Posts: 97
    edited February 2010
    im having the same problem
    · Share on Twitter
  • paige55paige55 Member Posts: 2,953
    edited February 2010
    i to have had the same problem
    · Share on Twitter
  • Sky_mod1Sky_mod1 Member Posts: 88
    edited February 2010
    Hi tiggerovvnh and paige55,

    I have followed up on both of your bonus week bonuses.

    tiggerovvnh, your bonus was credited on the 2010-02-05 @13:08:06.

    paige55 I will contact you via email as soon as I receive the relevant feedback regarding your bonus.

    In the future please contact our customercare team by either starting a     live chat, emailing us at help@skypoker.com or free phone 08000 725185 and the matter will be dealt with promptly.

    Cheers
    Sky Mod

    · Share on Twitter
  • Richard49Richard49 Member Posts: 73
    edited February 2010
    I have also had the same problem  - I recieved the email two weeks in a row on 15 Jan & 22 Jan.

    When I emailed to query why the first weeks bonus was not credited sky credited it the next day.
     
    When I emailed about the second bonus the reply I recieved said the bonus had been credited on 27 Jan. This was the first weeks bonus and despite sending a further email on 5 Feb explaining this I have yet to recieve a response and no credit for the second weeks bonus has been made to my account.
    · Share on Twitter
  • Richard49Richard49 Member Posts: 73
    edited February 2010
    I have now had an email and been credited with the correct bonus.
    · Share on Twitter
  • paige55paige55 Member Posts: 2,953
    edited February 2010
    my bonus was not credited to me i deleted the email sent to me,which sky poker want to see, how many of us keep all our emails, please let me no if  you all do keep  your emails
    · Share on Twitter
  • Sky_RichSky_Rich Member Posts: 3,837
    edited February 2010
    In Response to Re: Bonus payment:
    my bonus was not credited to me i deleted the email sent to me,which sky poker want to see, how many of us keep all our emails, please let me no if  you all do keep  your emails
    Posted by paige55


    Hi Paige55,

    i'm going to take a look into this one for you and see what can be done.

    cheers!
    · Share on Twitter
  • Sky_RichSky_Rich Member Posts: 3,837
    edited February 2010
    In Response to Re: Bonus payment:
    my bonus was not credited to me i deleted the email sent to me,which sky poker want to see, how many of us keep all our emails, please let me no if  you all do keep  your emails
    Posted by paige55

    your bonus was credited earlier today.

    thanks
    · Share on Twitter
  • paige55paige55 Member Posts: 2,953
    edited February 2010
    hi sky rich a big thank you and kisses to you for looking into my excluecive bonus,yes i have now recivied my bonus.
    · Share on Twitter
  • honeyxxxhoneyxxx Member Posts: 17
    edited February 2010
    has any1 else had trouble depositing...i have just tried deopsiting, it's gone out of my bank but not on2 sky, the 1st time i tried an i did my security question it flashed up wiv sky poker is currently unavailable...money went out.
    · Share on Twitter
  • Sky_RichSky_Rich Member Posts: 3,837
    edited February 2010
    In Response to deposits:
    has any1 else had trouble depositing...i have just tried deopsiting, it's gone out of my bank but not on2 sky, the 1st time i tried an i did my security question it flashed up wiv sky poker is currently unavailable...money went out.
    Posted by honeyxxx

    hey there,

    what day/ time did you make your deposit? let me know the rough details if you can and i'll check this out for you.

    all the best,

    Rich
    · Share on Twitter
  • Sky_RichSky_Rich Member Posts: 3,837
    edited February 2010
    In Response to deposits:
    has any1 else had trouble depositing...i have just tried deopsiting, it's gone out of my bank but not on2 sky, the 1st time i tried an i did my security question it flashed up wiv sky poker is currently unavailable...money went out.
    Posted by honeyxxx

    .... or probably much quicker if you go straight to the customer care team (by clicking here) they will be able to help resolve this query instantly.

    cheers!
    · Share on Twitter
  • craftycarpcraftycarp Member Posts: 310
    edited February 2010
    hi there rich i received an email in the middle of jan saying if i filled in a questionaire i would receive £10 bonus but have heard nothing else. does this sound about right?
    · Share on Twitter
  • reefpod22reefpod22 Member Posts: 1
    edited February 2010
    i recived 10 pound on my account and i want to know what i was for plz . it went in under bonus week i think..
    · Share on Twitter
  • Sky_RichSky_Rich Member Posts: 3,837
    edited February 2010
    In Response to Re: Bonus payment:
    i recived 10 pound on my account and i want to know what i was for plz . it went in under bonus week i think..
    Posted by reefpod22
    +
    hi there rich i received an email in the middle of jan saying if i filled in a questionaire i would receive £10 bonus but have heard nothing else. does this sound about right?
    Posted by craftycarp
    hey guys,

    i'll chase these up on Monday for you (as the appropriate teams will be back in the office)

    i'll update you with my progress.

    thanks
    · Share on Twitter
  • craftycarpcraftycarp Member Posts: 310
    edited February 2010
    In Response to Re: Bonus payment:
    In Response to Re: Bonus payment : + hey guys, i'll chase these up on Monday for you (as the appropriate teams will be back in the office) i'll update you with my progress. thanks
    Posted by Sky_Rich
    thankyou very much
    · Share on Twitter
  • craftycarpcraftycarp Member Posts: 310
    edited February 2010
    sorry to bother you again rich but have u had any responce yet?
    · Share on Twitter
Sign In or Register to comment.