The WINNER gets a £3,500 Viva Las Vegas package, & there is, in addition, a £5,000 cash prize pool. The winner does not get a cash prize out of that £5,000, cash prizes will be for places 2nd to 32nd, with 2nd getting £500 & 32nd getting £50.
Complete imcompetence again from a Skypoker promotion.
[ ] surprised
I rush home from a family meal to get back in time for VLV freeroll that I spent 2 weeks qualifying for, to find out that I haven't been registered.
Customer Care were useless and didn't believe that I had qualified because my name is not on the list. The final leaderboard seems to have vanished from history.
Quick reminder that this takes place at 7pm this evening. You do NOT gave to Register, if you qualified, Sky Poker will (or should) have Registered you already. The Lobby is HERE Posted by Tikay10
It would be nice to see the leaderboards for each day and have them update (even hourly) so players know how they are doing. This would only generate more rake for Sky as players would push harder to outdo one another.
It would also be good to see each days leaderboard archived somewhere and to see the historic fortnightly ones archived somewhere also (which would probably have made sure there were no errors like Splashie's).
All in all a really good promo, would just be nice to have more of the leaderboard data available for our perusal.
Just my 2 cents.
P.S. Mickey, that is the current leaderboard not the one relating to tonight's freeroll.
I should be in but haven't been registered, only just logged on. Got 7 mins for CC to get me in. Posted by splashies
Hi splashies,
There's nothing I can do about this tonight - obviously - but I'll get it properly looked at tomorrow, or Mon/Tues if the people who sort it are off for Easter Tomorrow would be better, obv, but this Freeroll has gone now, so if it does take a few days to sort, it makes no odds now.
Apologies if there has been an error, but CC won't just enter a name unless they can see good evidence that it should be in, as some players do try to pull strokes from time to time. Certainly not suggesting you are, of course.
#FAIL does anyone have a link to final tables because they seem to have been taken down. Customer care are refusing to believe I should be in. Posted by splashies
I can't find a link to the correct page now, no, but I'll keep searching, it may be available somewhere, or have been posted on the forum at some point by Kirsty or myself, with a link.
In Response to Viva Las Vegas 2nd Chance Freeroll - TONIGHT at 7pm : Even Tikay was pre-empting a ****-up. Posted by splashies
Not so, I was simply being sensible - these things are complicated, & things can go wrong.
I absolutely understand your disappointment, though, all I can do at this point is get it investigated, & see if I can get back to you with their response.
Just to assist in sorting this, which Leaderboard - Cash or SNG - did you qualify by, & how many chips do you believe you were entitled to? That'll help me give the Office a better idea.
Yes I know nothing can be done that late in the day. Just annoyed that I rushed back from a family thing just for this. I had 7 mins spare so gave CC a shot, but as you said the old leaderboard has been taken down. I seem to be cursed with these things with a few issues previously with priority free rolls. I think there must be an issue with my account because I often get missed out on lists.
I think the VLV promotion is great but... It would be nice to see the leaderboards for each day and have them update (even hourly) so players know how they are doing. This would only generate more rake for Sky as players would push harder to outdo one another. It would also be good to see each days leaderboard archived somewhere and to see the historic fortnightly ones archived somewhere also (which would probably have made sure there were no errors like Splashie's). All in all a really good promo, would just be nice to have more of the leaderboard data available for our perusal. Just my 2 cents. P.S. Mickey, that is the current leaderboard not the one relating to tonight's freeroll. Posted by markycash
Hi Marky.
The Leaderboards ARE Updated every day, including today, up to & including Midnight last night.
They are not, & never will be, updated hourly, or even intra-day, as that would be counter-productive, both logically & commercially. And of course everyone is in the same boat, so they are encouraged to do their best all day, each day. I see your logic, but it's a policy decision to do it the way they do.
I daresay it is archived somewhere, & I'll keep looking. However, given the complexity of this Promo - 10 separate Leagues, (5 x 2), & with the 2nd Chance Freeroll running a week in arrears of the fortnightly Leagues, leaving the old Leaderboards up would only lead to more confusion, so I think it was right to remove the "dead" ones.
I'll try & find them though, & if I do, I'll post them.
Thanks Tikay. Yes I know nothing can be done that late in the day. Just annoyed that I rushed back from a family thing just for this. I had 7 mins spare so gave CC a shot, but as you said the old leaderboard has been taken down. I seem to be cursed with these things with a few issues previously with priority free rolls. I think there must be an issue with my account because I often get missed out on lists. Posted by splashies
Thanks for being understanding, I can imagine your disappointment.
Have to say, I'm really puzzled how this has happened. I've tried to figure all the possible points of error, & I'm at a loss to see how it could have happened.
If I could find someone at the Office tonight, I'd contact them, but I've sent various stuff up over the weekend & not had a reply, so I'm guessing most of them are not on duty. I do have "emergency contacts" but there's nothing to be gained by me troubling them tonight, but I promise I'll pester them (nothing new there...) in the morning.
In Response to Re: Viva Las Vegas 2nd Chance Freeroll - TONIGHT at 7pm : Thanks for being understanding, I can imagine your disappointment. Have to say, I'm really puzzled how this has happened. I've tried to figure all the possible points of error, & I'm at a loss to see how it could have happened. If I could find someone at the Office tonight, I'd contact them, but I've sent various stuff up over the weekend & not had a reply, so I'm guessing most of them are not on duty. I do have "emergency contacts" but there's nothing to be gained by me troubling them tonight, but I promise I'll pester them (nothing new there...) in the morning. Posted by Tikay10
Thanks. In future I'm going to screenshot these things myself. Sorry to cause you extra work, chasing this up. You shouldn't have to do this. These things happen regular enough that it can't be down to human error each time, at least I hope not.
I found a thread started by you that shows me 86th in cash league with 1 day to go. But I'm retry sure I finished joint 97th with 2k chips.
Actually this might be where the error lies. Let's say there were 6 players tied 97th. Maybe the system only picked the top 100 players, whereas in fact it should be 102/3. My alias starts with an s so maybe that's how it missed me?
In Response to Re: Viva Las Vegas 2nd Chance Freeroll - TONIGHT at 7pm : Hi Marky. The Leaderboards ARE Updated every day, including today, up to & including Midnight last night. They are not, & never will be, updated hourly, or even intra-day, as that would be counter-productive, both logically & commercially. And of course everyone is in the same boat, so they are encouraged to do their best all day, each day. I see your logic, but it's a policy decision to do it the way they do. I daresay it is archived somewhere, & I'll keep looking. However, given the complexity of this Promo - 10 separate Leagues, (5 x 2), & with the 2nd Chance Freeroll running a week in arrears of the fortnightly Leagues, leaving the old Leaderboards up would only lead to more confusion, so I think it was right to remove the "dead" ones. I'll try & find them though, & if I do, I'll post them. Posted by Tikay10
Hi Tikay
Yeah I know they update daily showing the points achieved, it is more intra day for example hourly I was suggesting.
I think the logic and commercial aspect could be viewed two way. Players pushing more as they do not know where they are versus pushing harder because they do know where they are and want to push up a bit more.
Completely respect it is Sky's decision and it could be viewed either way. In similar promos I have seen sites implement both options.
I agree it might not look great to have old leaderboards strewn around the promos page, just something like 'Click here to see the previous leaderboards' could be useful.
In Response to Re: Viva Las Vegas 2nd Chance Freeroll - TONIGHT at 7pm : Thanks. In future I'm going to screenshot these things myself. Sorry to cause you extra work, chasing this up. You shouldn't have to do this. These things happen regular enough that it can't be down to human error each time, at least I hope not. I found a thread started by you that shows me 86th in cash league with 1 day to go. But I'm retry sure I finished joint 97th with 2k chips. Actually this might be where the error lies. Let's say there were 6 players tied 97th. Maybe the system only picked the top 100 players, whereas in fact it should be 102/3. My alias starts with an s so maybe that's how it missed me? Posted by splashies
I remember reading in the terms and conditions that in the event of players being tied for first the the number of player points the players concerned accumulated would be used to decide. I guess this could apply to all tied positions and you could have been really unlucky.
In Response to Re: Viva Las Vegas 2nd Chance Freeroll - TONIGHT at 7pm : Hi Tikay Yeah I know they update daily showing the points achieved, it is more intra day for example hourly I was suggesting. I think the logic and commercial aspect could be viewed two way. Players pushing more as they do not know where they are versus pushing harder because they do know where they are and want to push up a bit more. Completely respect it is Sky's decision and it could be viewed either way. In similar promos I have seen sites implement both options. I agree it might not look great to have old leaderboards strewn around the promos page, just something like 'Click here to see the previous leaderboards' could be useful. Posted by markycash
Absolutely agree as to intra-day updates, it can be viewed both ways.
In Response to Re: Viva Las Vegas 2nd Chance Freeroll - TONIGHT at 7pm : Thanks. In future I'm going to screenshot these things myself. Sorry to cause you extra work, chasing this up. You shouldn't have to do this. These things happen regular enough that it can't be down to human error each time, at least I hope not. I found a thread started by you that shows me 86th in cash league with 1 day to go. But I'm retry sure I finished joint 97th with 2k chips. Actually this might be where the error lies. Let's say there were 6 players tied 97th. Maybe the system only picked the top 100 players, whereas in fact it should be 102/3. My alias starts with an s so maybe that's how it missed me? Posted by splashies
Ahh, now we are getting somewhere, and yes, that may be the answer.
I did notice that the Freeroll tonight only had (iirc) 188 runners, which struck me as odd as it should have been 98x2 = 196, I had not looked at the "tied scores" angle, and will do shortly (just about to have my dinner) but that looks the likely reason.
Incidentally, the leaderboards are not constructed manually, it is all done automatically via software, working off "Business Objects" reports, so unless that has been incorrectly coded (& there have been no other omissions it complaints as far as I know), it's hard to grasp how it could have omitted a name in error.
Comments
The WINNER gets a £3,500 Viva Las Vegas package, & there is, in addition, a £5,000 cash prize pool. The winner does not get a cash prize out of that £5,000, cash prizes will be for places 2nd to 32nd, with 2nd getting £500 & 32nd getting £50.
It would be nice to see the leaderboards for each day and have them update (even hourly) so players know how they are doing. This would only generate more rake for Sky as players would push harder to outdo one another.
It would also be good to see each days leaderboard archived somewhere and to see the historic fortnightly ones archived somewhere also (which would probably have made sure there were no errors like Splashie's).
All in all a really good promo, would just be nice to have more of the leaderboard data available for our perusal.
Just my 2 cents.
P.S. Mickey, that is the current leaderboard not the one relating to tonight's freeroll.
There's nothing I can do about this tonight - obviously - but I'll get it properly looked at tomorrow, or Mon/Tues if the people who sort it are off for Easter Tomorrow would be better, obv, but this Freeroll has gone now, so if it does take a few days to sort, it makes no odds now.
Apologies if there has been an error, but CC won't just enter a name unless they can see good evidence that it should be in, as some players do try to pull strokes from time to time. Certainly not suggesting you are, of course.
I absolutely understand your disappointment, though, all I can do at this point is get it investigated, & see if I can get back to you with their response.
Just to assist in sorting this, which Leaderboard - Cash or SNG - did you qualify by, & how many chips do you believe you were entitled to? That'll help me give the Office a better idea.
Thanks for trying to help though.
The Leaderboards ARE Updated every day, including today, up to & including Midnight last night.
They are not, & never will be, updated hourly, or even intra-day, as that would be counter-productive, both logically & commercially. And of course everyone is in the same boat, so they are encouraged to do their best all day, each day. I see your logic, but it's a policy decision to do it the way they do.
I daresay it is archived somewhere, & I'll keep looking. However, given the complexity of this Promo - 10 separate Leagues, (5 x 2), & with the 2nd Chance Freeroll running a week in arrears of the fortnightly Leagues, leaving the old Leaderboards up would only lead to more confusion, so I think it was right to remove the "dead" ones.
I'll try & find them though, & if I do, I'll post them.
Have to say, I'm really puzzled how this has happened. I've tried to figure all the possible points of error, & I'm at a loss to see how it could have happened.
If I could find someone at the Office tonight, I'd contact them, but I've sent various stuff up over the weekend & not had a reply, so I'm guessing most of them are not on duty. I do have "emergency contacts" but there's nothing to be gained by me troubling them tonight, but I promise I'll pester them (nothing new there...) in the morning.
Yeah I know they update daily showing the points achieved, it is more intra day for example hourly I was suggesting.
I think the logic and commercial aspect could be viewed two way. Players pushing more as they do not know where they are versus pushing harder because they do know where they are and want to push up a bit more.
Completely respect it is Sky's decision and it could be viewed either way. In similar promos I have seen sites implement both options.
I agree it might not look great to have old leaderboards strewn around the promos page, just something like 'Click here to see the previous leaderboards' could be useful.