Why are known software problems allowed to just continue to exist??

ShaunyT

Now i know nothing is perfect, but why are known problems still remianing after years. Literally years. Bugs when you move tables, bugs when you cant open tournaments lobbies, bugs when you cant see cards, bugs when you move tables and get booted out. The list goes on.

I can understand if a problem occurs then it is sorted within a reasonable timeframe, that is acceptable to me. You dont know theres a problem until it rears its ugly head. But when you know the problem is there, why is it not resolved?

EASYFIX

In Response to Why are known software problems allowed to just continue to exist??:

Now i know nothing is perfect, but why are known problems still remianing after years. Literally years. Bugs when you move tables, bugs when you cant open tournaments lobbies, bugs when you cant see cards, bugs when you move tables and get booted out. The list goes on. I can understand if a problem occurs then it is sorted within a reasonable timeframe, that is acceptable to me. You dont know theres a problem until it rears its ugly head. But when you know the problem is there, why is it not resolved?
Posted by ShaunyT

Because they like to deny there is any problems.... ring CC and you'll be told no one else has that problem then you see it plastered all over the forum for ages..... and until you actually admit there's a problem your never going to fix it....

Tikay10

Hi Shauny.

That's not an easy one to answer, and I don't plan to dodge the question. Yes, some of the little niggles you mention are a minor irritant, no question about it. I am hopeful that adequate Resource levels will be allocated soon to address some of these. 

I play here every night, as you know, and whilst I agree that these foibles and glitches should not exist, on balance, all things considered, this is a lovely site to play on, populated by warm friendly players on the whole.

If these problems were simple to fix, they would have been dealt with by now, but they are not, it's a little more complicated than that.

Over on ' Stars, of course, the software is gorgeous, really splendid. Whether we want to play there, or, God forbid, attempt to win there, against most of the other players armed with third party software galore is another matter.

Anyway, I shall pass the thread Upstairs.

EASYFIX

 
In Response to Re: Why are known software problems allowed to just continue to exist??:

Hi Shauny. That's not an easy one to answer, and I don't plan to dodge the question. Yes, some of the little niggles you mention are a minor irritant, no question about it. I am hopeful that adequate Resource levels will be allocated soon to address some of these.  I play here every night, as you know, and whilst I agree that these foibles and glitches should not exist, on balance, all things considered, this is a lovely site to play on, populated by warm friendly players on the whole. If these problems were simple to fix, they would have been dealt with by now, but they are not, it's a little more complicated than that. Over on ' Stars, of course, the software is gorgeous, really splendid. Whether we want to play there, or, God forbid, attempt to win there, against most of the other players armed with third party software galore is another matter. Anyway, I shall pass the thread Upstairs.
Posted by Tikay10

TK with the upmost respect some of these issues are not little niggles... I noticed in one of your post not so long ago you mentioned that after you have been playing a while sometimes your selections are not actioned. I can rarely play more than one table because sometimes I have to press my selection 10 times before it will do it.... I contacted sky cc about it and the response was well no one else has mentioned that problem and then 12 months later I see you mention that you have the problem too........I cannot play more than one or two tables because of this problem,  I end up getting timed out because it has't done what I requested........the screen shot is another regular issue I have where if I move tables often the first hand I get dealt does't show me my cards! If someone from sky wants to come here and play with my computer feel free they can see for themselves how bad it is and maybe they will find something to help fix it....

ShaunyT

Thanks for taking the time to reply Tikay.

I completely agree, Sky is a wonderful site on the whole. The players, the forum, the homely feel.

I also agree that the glitches i've listed are rather minor, but every now and again they really grind my gears! Especially when you cant open a lobby and you want to see how far off the bubble you are, what other stack sizes are etc.

The fact that they still exist, especially to somebody like me, who has had time away from Sky.When you come back and it's still the same it kind of feels disappointing, as though "oh, ok, thats it, just leave it".

It's good to know people are looking into things, even if the problems are not easliy solved. I guess it's like a lot of things in life, sometimes the little things matter the most.

chilling

Hes in vegas by now shauny.

ShaunyT

In Response to Re: Why are known software problems allowed to just continue to exist??:

Hes in vegas by now shauny.
Posted by chilling

jammy b*gg%r!!

Run well Tikay

Tikay10

In Response to Re: Why are known software problems allowed to just continue to exist??:

Hes in vegas by now shauny.
Posted by chilling

Sure am.

However, I shall continue to answer these questions as & when I can, though time difference etc will mean it wont be so efficient.

Tikay10

In Response to Re: Why are known software problems allowed to just continue to exist??:

Thanks for taking the time to reply Tikay. I completely agree, Sky is a wonderful site on the whole. The players, the forum, the homely feel. I also agree that the glitches i've listed are rather minor, but every now and again they really grind my gears! Especially when you cant open a lobby and you want to see how far off the bubble you are, what other stack sizes are etc. The fact that they still exist, especially to somebody like me, who has had time away from Sky.When you come back and it's still the same it kind of feels disappointing, as though "oh, ok, thats it, just leave it". It's good to know people are looking into things, even if the problems are not easliy solved. I guess it's like a lot of things in life, sometimes the little things matter the most.
Posted by ShaunyT

Appreciate that reply Shauny, thank you.
 
Don't disagree, either, not at all.
 
I don't want to go into detail, but there is an increased awareness of these little irritations now, & plenty of dialogue, & I'm more hopeful than I have been for a while that they can & will be properly addressed.

My views don't count for much, of course, but I was asked to provide very detailed feedback, & attend several face to face Meetings in Leeds as "The Customer Voice". I gave them chapter & verse, politely of course, as to these niggles, & was quite re-assured by their replies to me.
 
I'd rather not be drawn further on the issue right now, but I feel more confident now than I have for some time that these matters are on the agenda to be addressed.     

EASYFIX

In Response to Re: Why are known software problems allowed to just continue to exist??:

In Response to Re: Why are known software problems allowed to just continue to exist?? : Sure am. However, I shall continue to answer these questions as & when I can, though time difference etc will mean it wont be so efficient.
Posted by Tikay10

TK tis is getting ridiculous would you please put a rocket under someone's back side.... this is't the first time I've had this happen totally out of the blue, I will email it onto CC cus I'm interested to hear their response...

  

EASYFIX

After todays flash player update this is all I got every time my table tried to load when I used the download client...... just another minor problem to add to all the other minor problems....