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Log in problems

SMARTGOATSMARTGOAT Member Posts: 478
edited June 2016 in Poker Chat
Was playing a moment ago, when my account balance suddenly went to £0 and I attemped to log out and back in to resolve the issue. I could not log back in as the user name wasn't recognised, it's finally resolved now, but I am now out of the sit and gos i was playing in, did anyone else face this problem and is there any chance of being refunded my buy ins for the dym's?

Update - Issue resolved with customer service. :)
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  • StayOrGoStayOrGo Member Posts: 12,189
    edited June 2016
    In Response to Log in problems:
    Was playing a moment ago, when my account balance suddenly went to £0 and I attemped to log out and back in to resolve the issue. I could not log back in as the user name wasn't recognised, it's finally resolved now, but I am now out of the sit and gos i was playing in, did anyone else face this problem and is there any chance of being refunded my buy ins for the dym's?
    Posted by SMARTGOAT


    Hi SMARTGOAT.

    Yes I had a temporary problem for about 10 minutes.

    I couldn't log in via the website (for the forum), but my play using the Sky Poker software was unaffected. I do feel however, if I'd logged out of the app during this time, that I may well have not been able to log back on.

    It seems OK now.

    Cheers,

    Graham
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  • dragon1964dragon1964 Member Posts: 3,054
    edited June 2016
    I couldn't log in either at about 7.25.
    I was waiting to speak to live chat when it returned to normal at about 7.40.

    Contact cc to sort a refund for your DYM.
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  • SMARTGOATSMARTGOAT Member Posts: 478
    edited June 2016
    Thanks guys, I got through to someone on chat who has returned me my buy ins for the Dym, fortunately I managed to cash one despite being away! They said there was a short problem for some users i guess i was just one of the unlucky ones. Customer service were quick to help though, so can't complain.
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  • StayOrGoStayOrGo Member Posts: 12,189
    edited June 2016
    In Response to Re: Log in problems:
    Thanks guys, I got through to someone on chat who has returned me my buy ins for the Dym, fortunately I managed to cash one despite being away! They said there was a short problem for some users i guess i was just one of the unlucky ones. Customer service were quick to help though, so can't complain.
    Posted by SMARTGOAT


    Yeh Sky Customer Care are very good!

    I'm glad they resolved it to you satisfaction GOAT.

    Cheers,

    G
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  • SMARTGOATSMARTGOAT Member Posts: 478
    edited June 2016
    Experiencing the same log in issues again tonight, hope this doesn't become a regular occurence!
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