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ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now

MAXALLYMAXALLY Member Posts: 17,639
edited January 2017 in Poker Chat


Various threads have popped up recently highlighting all the above and maybe some other technical/software issues. 

Can anyone update/announce anything please. 
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  • oynutteroynutter Member Posts: 4,773
    edited October 2016
     There is not an issue with the sky technical team, and this slanderous slur must be stopped in it's tracks forthwith !
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  • mumsiemumsie Member Posts: 8,195
    edited October 2016
    I phone CS,

    The music they play whilst they are on hold is brilliant , really good stuff.

    I got told to clear my cache etc etc ..standard technical bs for when they don't believe you or don't know how to help. " it's my fault "

    Im not lying.   Https://youtu.be/dZRUrhVbLVw
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  • goldongoldon Member Posts: 9,216
    edited October 2016
    In a perfect World you'd be bored. 
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  • mumsiemumsie Member Posts: 8,195
    edited October 2016
    In Response to Re: ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now:
    In a perfect World you'd be bored. 
    Posted by goldon

    Wouldnt we all.

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  • oynutteroynutter Member Posts: 4,773
    edited October 2016
    UPDATE
     The sky technical team are not amused!
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  • IrishRoseIrishRose Member Posts: 1,663
    edited October 2016
    In Response to Re: ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now:
    Well i was in 15k tonight  dragged out and couldnt get back in. Splendid.
    Posted by chilling
    Was gutted for you Chilling - went to rail you but you were away for over 95% of the game just being blinded out.  Would be nice if Sky could put you into another big event to give you proper chance.
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  • oynutteroynutter Member Posts: 4,773
    edited October 2016
     If there was an issue with the sky technical team, (and I very much doubt that is possible), the sky technical team would be immediately awakened from their slumber and dispatched by private helicopter to HQ, and the issue would be resolved before any time in the future, SO THERE!!
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  • mumsiemumsie Member Posts: 8,195
    edited October 2016
    I tried to find your table to rail you chilling, but , it just said Loading.......................................
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  • goldongoldon Member Posts: 9,216
    edited October 2016
    Own up you fell asleep.
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  • Red_KingRed_King Member Posts: 2,850
    edited October 2016
    In Response to Re: ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now:
    I tried to find your table to rail you chilling, but , it just said Loading.......................................
    Posted by mumsie
    Sky retro, Dial-up ftw.             Loading,...................................
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  • belsibubbelsibub Member Posts: 2,527
    edited November 2016
    Had problems railing games(trying to learn)last night.Table i was watching closed & could not open anymore tables from the mtt pop up lobby had to close said lobby go into the main lobby to observe anther table.
    This was in chrome windows 10 64 bit.
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  • MAXALLYMAXALLY Member Posts: 17,639
    edited November 2016
    In Response to Re: ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now:
    Had problems railing games(trying to learn)last night.Table i was watching closed & could not open anymore tables from the mtt pop up lobby had to close said lobby go into the main lobby to observe anther table. This was in chrome windows 10 64 bit.
    Posted by belsibub

    Pointless posting in this thread mate. It is being spoilt and ignored. Start another thread yourself, you might get more joy. Try posting it in Priority too......you might get a response there. I gave up last night on this site it was that bad.
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  • Phantom66Phantom66 Member Posts: 5,542
    edited November 2016
    In Response to Re: ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now:
    In Response to Re: ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now : Pointless posting in this thread mate. It is being spoilt and ignored. Start another thread yourself, you might get more joy. Try posting it in Priority too......you might get a response there. I gave up last night on this site it was that bad.
    Posted by MAXALLY
    I think starting new threads is pointless.

    There are 2 separate issues, the download client problem with adobe air v23 and the "my sky poker" features not working (HH, Find a player, My tables).

    The 2 threads on those are still active and Sky Sam has replied on both today.


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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited November 2016
    Hi All,

    No threads are ignored on here. I am sorry that I did not post a response on here, I did acknowledge the issue on another very similar thread.

    With the recent issues with Adobe Air we have had a lot on our plate and I am sorry if it looked as though this issue was being neglected, I can assure you that I was looking into this one alongside.

    We have found the problem and I am hopeful that this evening there will be no further issues. I am also hoping we can backdate the fix so that previous Hand histories are available.

    Please bare with us but I am confident that we can fix the above issues relatively quickly.

    Sam
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,288
    edited November 2016

    I generally reply to ALL threads, whether Priority or not.

    Unfortunately, I was travelling home from Punta Cana yesterday & today (a 20 hour journey) so I was not quite as on the ball as I would be normally.  
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  • IrishRoseIrishRose Member Posts: 1,663
    edited November 2016
    In Response to Re: ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now:
    Hi All, No threads are ignored on here. I am sorry that I did not post a response on here, I did acknowledge the issue on another very similar thread. With the recent issues with Adobe Air we have had a lot on our plate and I am sorry if it looked as though this issue was being neglected, I can assure you that I was looking into this one alongside. We have found the problem and I am hopeful that this evening there will be no further issues. I am also hoping we can backdate the fix so that previous Hand histories are available. Please bare with us but I am confident that we can fix the above issues relatively quickly. Sam
    Posted by Sky_SamT
    Hi Sam

    Not a moan - but just to wanted to let you know that my "My Sky Poker" problems remain unchanged.  If I try to view my tables it shows none.  Same issue still on ipad aswell - nothing shows in my active tables, upcoming tables or finished ones.  And find a player still not working either.

    BUT - My hand history search IS now working!

    Welcome back Tikay btw - hope you had a great time out there xx
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  • mumsiemumsie Member Posts: 8,195
    edited November 2016
    I refuse to get naked in support of this topic.
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  • MAXALLYMAXALLY Member Posts: 17,639
    edited November 2016


    Cheers for your replies Sam & Tikay.

    Played all night with just the download on my pc with no other internet open, including the forum/browser/any other poker site. Just the telly on watching Kara on the WSOP final. I digress.

    Still had to shut down on breaks to reopen lobbies. Still no games showing in 'My Tables'. If tables didnt relaunch on reboot(thankfully they all did) , I would not have been able to play.

    Hopefully you can get all these issues sorted soon and keep the players in the loop also.
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited November 2016
    In Response to Re: ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now:
    In Response to Re: ATTENTION TECH TEAM -No update on Adobe issue/Issue with HH now/Issue with 'My tables' now : Hi Sam Not a moan - but just to wanted to let you know that my "My Sky Poker" problems remain unchanged.  If I try to view my tables it shows none.  Same issue still on ipad aswell - nothing shows in my active tables, upcoming tables or finished ones.  And find a player still not working either. BUT - My hand history search IS now working! Welcome back Tikay btw - hope you had a great time out there xx
    Posted by IrishRose
    Hi Rose,

    The final part of this fix was released today so I believe that the My Tables issue should also be fixed.

    Please let us know if this isn't the case and I will look into it once more.

    Sam
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  • mumsiemumsie Member Posts: 8,195
    edited November 2016
    https://youtu.be/KK-nGVV61YM

    can find a player be fixed too Sam?
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