All Categories› Poker Chat

You need to be logged in to your Sky Poker account above to post discussions and comments.

You might need to refresh your page afterwards.

high roller

HAYSIEHAYSIE Member Posts: 36,827
edited April 2017 in Poker Chat
Just been given a rebuy in high roller for £530 without requesting it. What should I do?
· Share on Twitter
«1

Comments

  • razorkevrazorkev Member Posts: 1,364
    edited April 2017
    In Response to high roller:
    Just been given a rebuy in high roller for £530 without requesting it. What should I do?
    Posted by HAYSIE
    GIVE TO ME..LOL
    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    In Response to high roller : GIVE TO ME..LOL
    Posted by razorkev

    Ive been charged for it.

    · Share on Twitter
  • CxE1CxE1 Member Posts: 204
    edited April 2017
    Haysie, As long as you have'nt been annoying anyone from sky on poker forums or threatening legal action then im sure they will sort you out.
    · Share on Twitter
  • Nuggy962Nuggy962 Member Posts: 1,104
    edited April 2017
    What happened? Was it a miss click? You prob struggle to get it back i woukd of thought 
    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    What happened? Was it a miss click? You prob struggle to get it back i woukd of thought 
    Posted by Nuggy962
    The problem with opinions is that they are like ar..holes, everyone has got one.
    · Share on Twitter
  • razorkevrazorkev Member Posts: 1,364
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : Ive been charged for it.
    Posted by HAYSIE
    Oh thats awful. hopefully you and sky can sort this mistake out..
    · Share on Twitter
  • MattBatesMattBates Member Posts: 4,118
    edited April 2017
    Assuming you sat out and didnt play then sky will be able to see this and refund you. If not then I cant see why sky would refund you as everyone could try this as a freeroll.
    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    Assuming you sat out and didnt play then sky will be able to see this and refund you. If not then I cant see why sky would refund you as everyone could try this as a freeroll.
    Posted by MattBates
    No I sat out.
    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    Assuming you sat out and didnt play then sky will be able to see this and refund you. If not then I cant see why sky would refund you as everyone could try this as a freeroll.
    Posted by MattBates
    Do you think customer care really exists, and do they really care?

    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    Haysie, As long as you have'nt been annoying anyone from sky on poker forums or threatening legal action then im sure they will sort you out.
    Posted by CxE1
    Thank you that makes me feel much better.

    · Share on Twitter
  • MattBatesMattBates Member Posts: 4,118
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : Do you think customer care really exists, and do they really care?
    Posted by HAYSIE


    I have always had satisfactory responses when contacting customer care. If you are posting customer care queries on the forum (which lots of people seem to do) and expecting a resolution then you will probably be disappointed.
    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : I have always had satisfactory responses when contacting customer care. If you are posting customer care queries on the forum (which lots of people seem to do) and expecting a resolution then you will probably be disappointed.
    Posted by MattBates
    No I sent them a couple of emails just before 10pm last night. No acknowledgement or reply as yet. So still disappointed.

    · Share on Twitter
  • Sky__JamesSky__James Member Posts: 451
    edited April 2017
    Are you asking for a refund for your rebuy?
    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    Are you asking for a refund for your rebuy?
    Posted by Sky__James
    Yes please.

    · Share on Twitter
  • EssexphilEssexphil Member Posts: 8,876
    edited April 2017
    Seems that there are 2 realistic scenarios originally:-

    1. You accidentally misclicked; and
    2. There is some sort of error in the software

    I think any idea that you or Sky Poker are on some sort of scam should be discounted.

    If you didn't play a hand with the "error" chips then scenario 2 is simple-you should get a refund.
    Scenario 1 is trickier-on the assumption that there was no overlay, that £530 has been paid out in prizes. I very much hope that Sky would reimburse you as a gesture of goodwill.

    Customer care are probably very busy. SkyBet is the main source of their work, and Easter is bound to have been a busy time there. In any event, I would expect any responsible site to investigate this carefully, as if the error is theirs it would be very important to them.

    Hope all goes well
    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : I have always had satisfactory responses when contacting customer care. If you are posting customer care queries on the forum (which lots of people seem to do) and expecting a resolution then you will probably be disappointed.
    Posted by MattBates
    I posted on the forum as well as sending emails hoping to get a quick answer. Unfortunately, nobody from Sky responded to either.£500 is a big deal to me.
    · Share on Twitter
  • Sky__JamesSky__James Member Posts: 451
    edited April 2017
    Forget customer care as they would just pass it on to me anyway. I can see that you sat out every hand after your rebuy. Talk me through what happened when you accidentally rebought please
    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    Seems that there are 2 realistic scenarios originally:- 1. You accidentally misclicked; and 2. There is some sort of error in the software I think any idea that you or Sky Poker are on some sort of scam should be discounted. If you didn't play a hand with the "error" chips then scenario 2 is simple-you should get a refund. Scenario 1 is trickier-on the assumption that there was no overlay, that £530 has been paid out in prizes. I very much hope that Sky would reimburse you as a gesture of goodwill. Customer care are probably very busy. SkyBet is the main source of their work, and Easter is bound to have been a busy time there. In any event, I would expect any responsible site to investigate this carefully, as if the error is theirs it would be very important to them. Hope all goes well
    Posted by Essexphil
    Thanks, I was not aware of clicking anything, by accident or on purpose. Sat out as soon as new chips arrived.

    · Share on Twitter
  • Jac35Jac35 Member Posts: 6,492
    edited April 2017
    I'm always surprised that people send an email to Customer Care or use live chat.
    Might be that it's old fashioned but ringing Customer Care has always seemed the  best option to me.

    If I was hoping to sort out an issue over a sum as large as £500 I would want to speak to someone. I've always been impressed with how Customer Care have dealt with any problems that I've had.
    · Share on Twitter
  • HAYSIEHAYSIE Member Posts: 36,827
    edited April 2017
    In Response to Re: high roller:
    Forget customer care as they would just pass it on to me anyway. I can see that you sat out every hand after your rebuy. Talk me through what happened when you accidentally rebought please
    Posted by Sky__James
    I was playing the high roller and the 15k bounty hunter. Went out of the high roller, and only clicked to x out of the table when another 10,000 chips arrived. I sat out, immediately sent a couple of emails to customer care, and posted on the forum. Continued to sit out while awaiting a response, but did not receive a reply to either, until you just replied.
    Sam advised using customer care rather than the forum in your absence.
    I had absolutely no intention of rebuying for £500, I was only playing the tourney because I satellited in, I wouldnt have bought in for £530. It is too big a buy in or rebuy for me.
    · Share on Twitter
Sign In or Register to comment.