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Please fix the my account page

chiggypigchiggypig Member Posts: 235
edited September 2017 in Poker Chat
For a long time now the recent transactions section of the "my account" page has not worked properly, if I join a cash game it will tell me how much I am in for, but then after a while it will disappear and I will have no idea.

Sometimes it's a few minutes , sometimes it's 30, but I don't like playing cash without that info so I tend to leave the tables (especially if they are spin ups...)
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Comments

  • gazza127gazza127 Member Posts: 2,156
    edited September 2017
    +1
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  • MrWh1teMrWh1te Member Posts: 963
    edited September 2017
    +2

    also, cash balance in client doesn't auto-update.  I have to open 'my account' then close it, to make it update.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,247
    edited September 2017

    Just wanted to say that this has not been ignored, but I don't have the answer yet. I did ask, but the Gent I need has been busy with other stuff all day
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  • DuesenbergDuesenberg Member Posts: 1,746
    edited September 2017
    In Response to Re: Please fix the my account page:
    +2 also, cash balance in client doesn't auto-update.  I have to open 'my account' then close it, to make it update.
    Posted by MrWh1te
    I get the same thing with the downloadable client. However, if I click on a differet tab in the lobby (ie click on tournaments if I'm currently looking at cash games) then my balance will correctly update a few seconds later. This saves having to open 'my account' (which can annoyingly make the software freeze up if it's been open for a while).  
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,247
    edited September 2017
    In Response to Re: Please fix the my account page:
    In Response to Re: Please fix the my account page : I get the same thing with the downloadable client. However, if I click on a differet tab in the lobby (ie click on tournaments if I'm currently looking at cash games) then my balance will correctly update a few seconds later. This saves having to open 'my account' (which can annoyingly make the software freeze up if it's been open for a while).  
    Posted by Duesenberg
    Yes, think that is the workaround that most players use.
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  • chiggypigchiggypig Member Posts: 235
    Is there a fix in the works? Really is preventing me from paying more rake on the cash tables
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  • MAXALLYMAXALLY Member Posts: 17,638
    Also, in the last week or so....if you try to 'open' your account....it takes you over to Sky Bet. After clicking back onto poker/account etc...it takes you back to Sky Bet (again). Possibly a few bugs in the system ATM.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,247
    I've passed this to the Tech Team, if & when they get back to me I'll report back on this thread.

    It's unlikely to be this week, but hopefully will be dealt with quite soon, depending on what they find when they open the bonnet.
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