UKOPS PLO tourney - appears to be NLO???

_winkie_

I thought tonight's omaha tourney was PLO, not NLO...???

TheMadMonk

yep [never seen this post] just posted about it,complete joke

_winkie_

def would not have reg'd if I knew it was gonna be NLO... complete bingo gamble of a tourney!

MAXALLY

Lets all be thankful it is not a rebuy or Bounty Hunter hey

But yeah, looks like it has been set up wrong.

brockyboy8

complete miss sell i was trying to get hold of sky whilst i was playing the tourney to either change it or de register me.... robbed of £22

Tikay10

Evening Guys,

Sorry for late response, I've been offline since early afternoon.

This most definitely should have been PLO - as advertised.

Please bear with me, I'll get back to you shortly with a better explanation.

I'll speak with a Higher-Up very shortly & get back to you.

For now, apologies.

brockyboy8

Tikay10 said:

Evening Guys,

Sorry for late response, I've been offline since early afternoon.

This most definitely should have been PLO - as advertised.

Please bear with me, I'll get back to you shortly with a better explanation.

I'll speak with a Higher-Up very shortly & get back to you.

For now, apologies.

cheers tikay kick some **** on our behalf its not on really

Tikay10

Quick Update.

I have been in touch with the Office, & a resolution is being put together.

For now, please continue to play on (assuming you are still in).

Watch this thread please, I'll be back on later with more news.

Tikay10

brockyboy8 said:

Tikay10 said:

Evening Guys,

Sorry for late response, I've been offline since early afternoon.

This most definitely should have been PLO - as advertised.

Please bear with me, I'll get back to you shortly with a better explanation.

I'll speak with a Higher-Up very shortly & get back to you.

For now, apologies.

cheers tikay kick some **** on our behalf its not on really

Ha, I'm not in a position to "kick ****, I sit at the very bottom of a big pile of overlings.

Please bear with me. It's was a mistake - they happen - & Sky Poker are a very honourable Business.

Keep an eye on this thread, & I'll be back later with the resolution. For now, let's chill please - it will be sorted, I promise.

Sincere apologies to all affected.

FCHD

I see it exactly made the guarantee

Tikay10

UPDATE @ 22.08

Hi again Guys.

The UKOPS Omaha MTT, which had 75 entrants, is now down to the last 10 players, & they will all be paid according to the Prize Structure in the Tournament Lobby, as follows;

1st £435
2nd £255
3rd £180
4th £150
5th £120
6th £103.50
7th £88.50
8th £73.50
9th £52.50
10th £42


Payment will be made in the normal manner - all the Prize Pool for the Top 10 finishers, based on 75 entries, will be paid out upon completion of the event, which will be in around an hour.


For all the other players who did NOT cash - all 65 of them - they will receive a full refund of their £22 buy-in. Unfortunately, this will require a "manual transfer", & so cannot be processed until tomorrow morning.

Sincere apologies for this problem.

TheMadMonk

wasn't expecting that, thought it would just be an apology,great gesture sky

safc71

Wow wish i played in this now
Well played sky

Essexphil

Credit where it's due.
Sky might make mistakes from time to time, but class response

Itsover4u

someone is losing there 2018 xmas bonus

Honestly though excellent customer service... i admit I was a little aggrieved as did not realise the error and was kind of shocked when my 3x open got shoved on

that being said I adjusted my strategy and continued to get knocked out... I was not expecting a refund.

Excellent work and again proving why there is a very loyal base of players

K0BAYASHl

I didn’t play. It very well played Sky. Great customer service. Hate to think how much you lost because of this mistake. But very kind of you for your players.

Tikay10

Itsover4u said:

someone is losing there 2018 xmas bonus

Honestly though excellent customer service... i admit I was a little aggrieved as did not realise the error and was kind of shocked when my 3x open got shoved on

that being said I adjusted my strategy and continued to get knocked out... I was not expecting a refund.

Excellent work and again proving why there is a very loyal base of players

The decision to refund everyone who did not cash was made as soon as the error was realised. However, it could not be made known until they had reached the money, otherwise it would have been a bit exploitable, & hundreds would have regged for what amounted to a win-win Freeroll. (Money back or make a nice few bob).

Very kind of those who commented favourably, I'll pass the comments upstairs.

Tikay10

K0BAYASHl said:

I didn’t play. It very well played Sky. Great customer service. Hate to think how much you lost because of this mistake. But very kind of you for your players.

In cash terms, 65 x £22 = £1,430 I guess.

Tikay10

Just to confirm, the manual adjustments for the £22 refunds for those due will be made sometime today. The file has been sent across to Gaming Ops already.

conorshay1

thanks tikay and sky, appreciated

Tikay10

conorshay1 said:

thanks tikay and sky, appreciated

Thanks, but Sky, not me, I just carry the messages.