Just wondering...

steveysee

Why the software still crashes after years of same problem... move tables and cant see hand



playing the 110 tonight, i move all in and i get 'network error' which means the sites gonna crash for me shortly afterwards... I restart site and i cant see any previous hands or what the happened during my all in, kinda bad, just had enough ive only come back playing here recently and still software issues.

oynutter

Hi Stevey, Just wondering if your router is close enough to your computer, sometimes even people moving about affects mine, maybe a wired connection is the only way to go?

steveysee

i have wired connection, playing other sites at same time, no problems on those.

steveysee

Another issue is sometimes the lobby button just stops working... this happened about 3 years ago too still not mended lol

oynutter

oh well, as long as these issues don't drive you completely mad, are you on firefox?

oynutter

I see you have no notes on Rattious, this should be rectified asap

steveysee

does support or technical not read this forum ?

Enut

oynutter said:

I see you have no notes on Rattious, this should be rectified asap

I have notes on Rattious, they are quite descriptive and colourful.

Enut

I don't know if this is the same problem but I sometimes (often) have the same problem, but if you are playing close attention to the table then actually your hand does appear, albeit very briefly, before disappearing, but it will then reappear if you bet. This has sometimes helped me from missing out on a good hand but has also cost me occasionally when I bet and then realise I have not read my hand correctly.

Tikay10

steveysee said:

does support or technical not read this forum ?

Hi Stevey,

If anything relevant to Technical or Support is Posted, I pass it to them.

In effect, I act as unofficial first line of support on the Forum, so if you don't get an answer, it's down to me. You can always, of course, contact Customer Care.

I my have read your first question incorrectly, but it struck me as rhetorical. I don't know the answer, to be honest, but now that the decision has been made - as widely & repeatedly mentioned on this Forum by me - to have a completely new set of software later this year, the amount of resource allocated to resolving current glitches is limited, for obvious reasons.

Apologies for not replying earlier, but as I said, it struck me as rhetorical. My bad.

68Trebor

Tikay10 said:

steveysee said:

does support or technical not read this forum ?

Hi Stevey,

If anything relevant to Technical or Support is Posted, I pass it to them.

In effect, I act as unofficial first line of support on the Forum, so if you don't get an answer, it's down to me. You can always, of course, contact Customer Care.

I my have read your first question incorrectly, but it struck me as rhetorical. I don't know the answer, to be honest, but now that the decision has been made - as widely & repeatedly mentioned on this Forum by me - to have a completely new set of software later this year, the amount of resource allocated to resolving current glitches is limited, for obvious reasons.

Apologies for not replying earlier, but as I said, it struck me as rhetorical. My bad.

Tikay10 said:

steveysee said:

does support or technical not read this forum ?

Hi Stevey,

If anything relevant to Technical or Support is Posted, I pass it to them.

In effect, I act as unofficial first line of support on the Forum, so if you don't get an answer, it's down to me. You can always, of course, contact Customer Care.

I my have read your first question incorrectly, but it struck me as rhetorical. I don't know the answer, to be honest, but now that the decision has been made - as widely & repeatedly mentioned on this Forum by me - to have a completely new set of software later this year, the amount of resource allocated to resolving current glitches is limited, for obvious reasons.

Apologies for not replying earlier, but as I said, it struck me as rhetorical. My bad.

Any clues on what this involves and possible timescales. Is it a complete overhaul or a tinkering.

Tikay10

68Trebor said:

Tikay10 said:

steveysee said:

does support or technical not read this forum ?

Hi Stevey,

If anything relevant to Technical or Support is Posted, I pass it to them.

In effect, I act as unofficial first line of support on the Forum, so if you don't get an answer, it's down to me. You can always, of course, contact Customer Care.

I my have read your first question incorrectly, but it struck me as rhetorical. I don't know the answer, to be honest, but now that the decision has been made - as widely & repeatedly mentioned on this Forum by me - to have a completely new set of software later this year, the amount of resource allocated to resolving current glitches is limited, for obvious reasons.

Apologies for not replying earlier, but as I said, it struck me as rhetorical. My bad.

Tikay10 said:

steveysee said:

does support or technical not read this forum ?

Hi Stevey,

If anything relevant to Technical or Support is Posted, I pass it to them.

In effect, I act as unofficial first line of support on the Forum, so if you don't get an answer, it's down to me. You can always, of course, contact Customer Care.

I my have read your first question incorrectly, but it struck me as rhetorical. I don't know the answer, to be honest, but now that the decision has been made - as widely & repeatedly mentioned on this Forum by me - to have a completely new set of software later this year, the amount of resource allocated to resolving current glitches is limited, for obvious reasons.

Apologies for not replying earlier, but as I said, it struck me as rhetorical. My bad.

Any clues on what this involves and possible timescales. Is it a complete overhaul or a tinkering.

No, no clue on timescales. There IS a target date, but I don't have permission to make it known yet.

It's very possible that at the next SPT &/or the one after, players will be able to look at it & "have a play" though.

It's neither a "complete overhaul" or "tinkering" - it's a clean sheet of paper jobbie, all nice & shiny new.

mumsie

Tikay10 said:

68Trebor said:

Tikay10 said:

steveysee said:

does support or technical not read this forum ?

Hi Stevey,

If anything relevant to Technical or Support is Posted, I pass it to them.

In effect, I act as unofficial first line of support on the Forum, so if you don't get an answer, it's down to me. You can always, of course, contact Customer Care.

I my have read your first question incorrectly, but it struck me as rhetorical. I don't know the answer, to be honest, but now that the decision has been made - as widely & repeatedly mentioned on this Forum by me - to have a completely new set of software later this year, the amount of resource allocated to resolving current glitches is limited, for obvious reasons.

Apologies for not replying earlier, but as I said, it struck me as rhetorical. My bad.

Tikay10 said:

steveysee said:

does support or technical not read this forum ?

Hi Stevey,

If anything relevant to Technical or Support is Posted, I pass it to them.

In effect, I act as unofficial first line of support on the Forum, so if you don't get an answer, it's down to me. You can always, of course, contact Customer Care.

I my have read your first question incorrectly, but it struck me as rhetorical. I don't know the answer, to be honest, but now that the decision has been made - as widely & repeatedly mentioned on this Forum by me - to have a completely new set of software later this year, the amount of resource allocated to resolving current glitches is limited, for obvious reasons.

Apologies for not replying earlier, but as I said, it struck me as rhetorical. My bad.

Any clues on what this involves and possible timescales. Is it a complete overhaul or a tinkering.

No, no clue on timescales. There IS a target date, but I don't have permission to make it known yet.

It's very possible that at the next SPT &/or the one after, players will be able to look at it & "have a play" though.

It's neither a "complete overhaul" or "tinkering" - it's a clean sheet of paper jobbie, all nice & shiny new.

Can you give us the a clue to the month?
Does it begin with a vowel or consonant ?

Tikay10

Yup, it begins with either a vowel or a consonant.

Duesenberg

The 'Network Error' message (which equates to a full crash is imminent) has been a constant feature of the software since I've been playing here. It seem to correlate to multi-tabling - the more you're on, the sooner you'll see it. I play cash games mostly so it has inadvertently become my cue to take a short break. If you're playing MTT's one cunning tip might be to restart the client at each 5 minute break. This seems to reset the Network Error 'countdown' making it less likely to pop up during a frustratingly crucial moment.

Whilst it's good to hear something completely new is in the pipeline, I do find myself slightly apprehensive about it (better the devil you know and all that). I just hope it's not the start of a radical new direction for the site - anonymous tables, removal of player notes, fast fold (zoom) cash games... etc.

MynaFrett

Duesenberg said:

Whilst it's good to hear something completely new is in the pipeline, I do find myself slightly apprehensive about it (better the devil you know and all that)...

I'm not worried at all, not even slightly...

I am interested to see if ante's are going to be introduced though and then, ultimately, how this may (or may not) affect those players who have perhaps only played exclusively on Sky for a number of years (or who play very little elsewhere).