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Unable To Check Points Properly In My Account Page

DuesenbergDuesenberg Member Posts: 1,740
in Poker Chat
It's been like this for around 24-36 hours now. It'll show the monthly total fine but if I want to check specific dates I get 'INFO_NOT_AVAIL' message. It's the same in both browser and download client and I have also tried it on a second device too.

Thought I'd flag this up in here. I assume it's not just me?


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    MattBatesMattBates Member Posts: 4,118
    I just tried for 2 Feb and got same message.
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    HENDRIK62HENDRIK62 Member Posts: 3,162
    me 3
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321

    Sorry about this chaps.

    Not much I can do today, it'll have to wait until Monday I think.

    I could rustle up the Suits at home, but I'm not sure I want to do that on this particular occasion, unless someone gets extremely cross. I'm not a fan of cross.

    Monday OK with you?
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321

    PS - My apologies were intended for @Duesenberg , not @HENDRIK62 . Hendo can whistle.
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    DuesenbergDuesenberg Member Posts: 1,740
    Thanks Tikay and it's no biggie. Just thought I'd bring this up in case it was just me :).
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    mumsiemumsie Member Posts: 7,404
    I hope CEx1 doesnt see this :)
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321

    Morning all.

    Just wanted to let you know this has not been forgotten, & I'm aware - & more importantly, the Suits are aware - that the problem persists.

    It's been passed to the Tech Team to investigate.

    Soon as I hear anything, I'll update you on this thread.

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    mumsiemumsie Member Posts: 7,404
    Hi, this still appears to be broke, the hand history bit is very broke too, it must be related to the same problem.
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    alancarr12alancarr12 Member Posts: 9
    Hi is this still being looked into? just the problem prevents you from viewing how much you have bought in on different tables for and how much you've left with. Also pretty annoying that it's still not working when theres a points race for priority. Thanks
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    mumsiemumsie Member Posts: 7,404
    edited February 2018


    the hand history is broken too.

    There has been no feedback , its been a while.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321

    Hi Guys,

    Sorry about this, I have chased it several times, including this morning, & I gather they have not yet resolved it.

    I'll ask again first thing tomorrow.

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    mumsiemumsie Member Posts: 7,404
    Ok Thanks TK, appreciated here and everywhere else where im too slow to show appreciation.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321
    Morning all.

    I've been in touch with the office again this morning, & they have escalated the issue.

    As soon as I hear further, I will let you know.

    Sorry about the delay in getting this sorted.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321

    Non-Update Update

    I've not heard any more about this, so will send another note up to the Office today.

    Apologies for the delay.

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    DuesenbergDuesenberg Member Posts: 1,740
    Thanks for the update Tikay - appreciate it even when there's nothing to actually update.

    Would be nice to have some resolution soon though :/
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321


    Update as at 20th February

    The Tech Team have been trying to resolve this problem, but so far, it is still not sorted.

    Work will continue to investigate the root cause & resolve it.

    Apologies, & thanks for your patience.
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    alancarr12alancarr12 Member Posts: 9
    Any update on this?
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321
    alancarr12 said:

    Any update on this?

    Hi @alancarr12

    Not one in which I can give you any good news I'm afraid, no.

    I mentioned it again to the Office on Tuesday, & they confirmed they were still working on the solution, which, clearly, is proving quite troublesome to fix.

    I can only assure you that they are fully aware, & are working on it.

    I'll speak to the office again first thing tomorrow, & let you know what they say.

    Apologies for the delay, I'm sure it's very frustrating.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321

    I mentioned this to the office this morning, & they, in turn, are going to raise it again with Team Techie, to see what progress has been made.

    As soon as I hear further, I'll update this thread.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,321

    This has been escalated again, but as of yet, I've not heard back.

    Will try to keep you informed as & when.


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