Download problems

Essexphil

Used skypoker.exe as the download for years. Suddenly stopped working. Get a message saying it has "changed or moved" and recommends I remove the shortcut. The 1 that I have used for years.

Tried to reinstall Download-get a message saying need Adobe AIR. Adobe AIR says it is working just fine in all respects.

Rang customer service-spoke to a really pleasant guy who could not help at all. Browser is working, but I can't play many tables on there, and don't like it.

Any help would be really appreciated-preferably in a language for people who don't understand computers (like me).

Phil

safc71

If it helps @Essexphil i was prompted to "update Adobe air" when i logged in. Details:-
installed 29.0.0.122
update 30.0.0.107
clicked update and have had no problems. Hope this helps

Essexphil

Thanks for trying, safc.

I have 30.0.0.107 installed. Every other poker site works fine.

Sky poker seem confident that it's not a problem their end. Which is fine-as long as they don't mind me playing elsewhere

NoseyBonk

If you download the DC to your desktop, does it look like this? (see below)

It's an .air file so should be associated with Adobe Air.

If it doesn't look like this then perhaps the AA associations are messed up. You could download the AA runtime (it's just where you download the poker client, right underneath that link) and re-install it. May have to uninstall AA first.

Or maybe AA is just messed up in some other way. May be worth uninstalling/downloading again just to make sure. If you haven't already.

Essexphil

I cannot download it to my desktop. Had it for years (tho didn't say AIR), whereas my computer told me yesterday that the shortcut had been "moved" (not by me), and then slightly later the icon lost its colours, as happens when you haven't used one for years. My computer told me to delete the icon. Got the same AdobeAir icon.

On 1 of the sites there is no "download" button-on the other I get a message saying "download and open the AIR file to begin this installation". Have already uninstalled/downloaded AIR again, says its fine.

My computer is knocking on a bit-it's 3 years old. It's very young in comparison to Sky software, which is somewhere between pre-war and pre-posterous. Will just 1-table on Sky browser, and play on more modern sites for the bulk of my volume.

Thanks for trying to help.

NoseyBonk

Essexphil said:

I cannot download it to my desktop.

How come? What stops you?

Click this link (see red arrow below) and save to desktop when it asks you where to save, or (right-click / save as) the link and choose the location that way.



Also, you mentioned "on one of the sites there is no download button"

This is the correct link to grab the DC

https://www.skypoker.com/secure/poker/sky_lobby/download


Additional - the Sky Poker client and Abode AIR are completely separate programs, and it's unlikely you even had a desktop shortcut to AIR. It's just something that's required by the poker client.

Don't give up, I'm sure it's easily fixable

F_Ivanovic

I don't even have the Sky software downloaded on the laptop I'm using now... just always use the browser now because I remember I always had various problems with the dl... maybe it's better now, but the browser is fine. No reason you have to limit yourself to one table on it? I play between 3 and 6 and it's fine.

K0BAYASHl

I just use browser too, app way to slow and not smooth, when you unistall sky poker make sure you delete all file paths aswell, as sometimes it won’t remove files paths.

Tikay10

Great work by @NoseyBonk , thank you.

Essexphil

NoseyBonk said:

Essexphil said:

I cannot download it to my desktop.

How come? What stops you?

Click this link (see red arrow below) and save to desktop when it asks you where to save, or (right-click / save as) the link and choose the location that way.



Also, you mentioned "on one of the sites there is no download button"

This is the correct link to grab the DC

https://www.skypoker.com/secure/poker/sky_lobby/download


Additional - the Sky Poker client and Abode AIR are completely separate programs, and it's unlikely you even had a desktop shortcut to AIR. It's just something that's required by the poker client.

Don't give up, I'm sure it's easily fixable

That was the exact same address I was trying before.
It starts with a different icon (that looks incomplete), and when I click on that it asks whether I want to allow Adobe Flash, or some such. I click yes, and then get an "install now" icon. when I click on that, I then get the "Download and open the AIR file to begin the installation". The fact that I already have AIR up to date does not seem to compute.

PS-does any other poker site need permission from Adobe to run?
PPS-not playing poker again today due to this. Although with the brutal week I had last week, that's probably a good thing

NoseyBonk

@Essexphil I'll PM you tomorrow morning with a suggestion.

Essexphil

All fixed now.

Big thanks to Nosey-you're a star

Tikay10

@NoseyBonk is the best.