Just bumping this thread to post some further incompetence:
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"Important Service Announcement Hi *REDACTED USER ID*
We are writing to you with reference to your Sky Poker account, User ID: *REDACTED*
Following a recent review by our gaming team we have made the decision to place a restriction on your account. Please be aware your account remains active but you will no longer be eligible for any Sky Poker promotions. This restriction will also apply to any Vegas or Casino elements of offers promoted by other Sky Betting and Gaming products. (Sky Bet, Sky Bingo or Sky Poker.) "
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Yet again, can you verify whether I've been banned from Poker promotions? (I have no idea why this would be the case, and past experience makes me think this email isn't accurate. I'm also aware that the standard bulk email has been sent out to restricted customers today from speaking to others.)
I'm restricted heavily on the Sportsbook and banned from Vegas/Casino promos because I only played them when they're +EV. If you send me an email that says that when I already know that information, whatever. I don't mind. However, that's not what this email says.
I have pointed out this issue several times now. Is it really asking too much to have the problem fixed and actually provide accurate info about account restrictions if you're going to spam people with these restriction emails when they're already restricted, or are you just going to stress me out with emails that have the potential to significantly impact my career every few months for no reason other than "We can't be bothered to fix the problem"?
If it's not genuine, you need to quit sending out non-genuine emails about account restrictions because it's f*cking stressful when Poker makes up a significant % of your income to have that uncertainty. I'm sure the person sending out these emails wouldn't want to be leaving work each day and not knowing if they'll still have a job tomorrow, so it's not fair for them to put their customers in that kind of position.
If I am banned from promos for no good reason (and rakeback as rewards is a promo) then obvs Sky doesn't want my rake so I'll see y'all on Party instead
Just bumping this thread to post some further incompetence:
"Important Service Announcement Hi *REDACTED USER ID*
We are writing to you with reference to your Sky Poker account, User ID: *REDACTED*
Following a recent review by our gaming team we have made the decision to place a restriction on your account. Please be aware your account remains active but you will no longer be eligible for any Sky Poker promotions. This restriction will also apply to any Vegas or Casino elements of offers promoted by other Sky Betting and Gaming products. (Sky Bet, Sky Bingo or Sky Poker.) "
This I am afraid is a case of trying to be too efficient with email comms. I do not know the exact background for the comm being sent but I do know that you or anybody else are not excluded from poker promotions. The only time anybody will be excluded from a Sky Poker based promotion is when they are deemed to be abusing or going against the spirit of an individual promotion.
The reason I say it is a case of trying to be too efficient is that there is a one size fits all email that is sent to customers who are excluded from a gaming promotion. Sky Poker is classed as a gaming product and as Sky Poker is deemed to be your "favourtie product" the email tells you that you are excluded from poker promotions.
These emails are sent by a centralised team who unfortunately do not understand the operations of the poker product in a way that they ought to if they are going to send these types of email.
I have spoken to the team who are responsible for this and have asked for a review of emails, that are being sent and asked that customers who received this email are sent a follow up apologising. I cannot guarantee when this will be but the message has landed with the team.
This I am afraid is a case of trying to be too efficient with email comms. I do not know the exact background for the comm being sent but I do know that you or anybody else are not excluded from poker promotions. The only time anybody will be excluded from a Sky Poker based promotion is when they are deemed to be abusing or going against the spirit of an individual promotion.
The reason I say it is a case of trying to be too efficient is that there is a one size fits all email that is sent to customers who are excluded from a gaming promotion. Sky Poker is classed as a gaming product and as Sky Poker is deemed to be your "favourtie product" the email tells you that you are excluded from poker promotions.
These emails are sent by a centralised team who unfortunately do not understand the operations of the poker product in a way that they ought to if they are going to send these types of email.
I have spoken to the team who are responsible for this and have asked for a review of emails, that are being sent and asked that customers who received this email are sent a follow up apologising. I cannot guarantee when this will be but the message has landed with the team.
Comments
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"Important Service Announcement
Hi *REDACTED USER ID*
We are writing to you with reference to your Sky Poker account, User ID: *REDACTED*
Following a recent review by our gaming team we have made the decision to place a restriction on your account. Please be aware your account remains active but you will no longer be eligible for any Sky Poker promotions. This restriction will also apply to any Vegas or Casino elements of offers promoted by other Sky Betting and Gaming products. (Sky Bet, Sky Bingo or Sky Poker.) "
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Yet again, can you verify whether I've been banned from Poker promotions? (I have no idea why this would be the case, and past experience makes me think this email isn't accurate. I'm also aware that the standard bulk email has been sent out to restricted customers today from speaking to others.)
I'm restricted heavily on the Sportsbook and banned from Vegas/Casino promos because I only played them when they're +EV. If you send me an email that says that when I already know that information, whatever. I don't mind. However, that's not what this email says.
I have pointed out this issue several times now. Is it really asking too much to have the problem fixed and actually provide accurate info about account restrictions if you're going to spam people with these restriction emails when they're already restricted, or are you just going to stress me out with emails that have the potential to significantly impact my career every few months for no reason other than "We can't be bothered to fix the problem"?
If it's not genuine, you need to quit sending out non-genuine emails about account restrictions because it's f*cking stressful when Poker makes up a significant % of your income to have that uncertainty. I'm sure the person sending out these emails wouldn't want to be leaving work each day and not knowing if they'll still have a job tomorrow, so it's not fair for them to put their customers in that kind of position.
If I am banned from promos for no good reason (and rakeback as rewards is a promo) then obvs Sky doesn't want my rake so I'll see y'all on Party instead
Guys,
Sorry about this.
As to the specific point, no, it does NOT affect poker in any way shape or form.
I have just discussed it with the Big Boss & he will reply to your wider points on Thursday.
Unlike the rest, this one explicitly says "Sky Poker promotions" which definitely has me worried.
Keen to see what he has to say.
The reason I say it is a case of trying to be too efficient is that there is a one size fits all email that is sent to customers who are excluded from a gaming promotion. Sky Poker is classed as a gaming product and as Sky Poker is deemed to be your "favourtie product" the email tells you that you are excluded from poker promotions.
These emails are sent by a centralised team who unfortunately do not understand the operations of the poker product in a way that they ought to if they are going to send these types of email.
I have spoken to the team who are responsible for this and have asked for a review of emails, that are being sent and asked that customers who received this email are sent a follow up apologising. I cannot guarantee when this will be but the message has landed with the team.