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Who do i speak too about closing my account for good
keithdaly
Member Posts: 183
in Poker Chat
Any help would be good
Answers
Just don’t play. Easy
Sky Poker nor it's players can help you if you leave. Take a break , tell us the Problem.
Other's have said same as you in frustration closed their account or self excluded then regretted it. Take few days to think about the reasons why you need to leave us.
@keithdaly You can find all you need here.
https://support.skypoker.com/s/article/Stop-Betting-Block-access-to-our-products-for-6-months-to-5-years-using-our-Self-Exclusion-tool
What a man
One of the 'rigged' brigade.
And when the quality of forum posts/threads has been going
graduallyrapidly downhill for a while thanks to more rigged moans etc and less interesting content... It gets incredibly tiresome.That said, if OP does have gambling issues, "Just don't play. Easy." obvs doesn't help.
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OP - If you have gambling issues, this link posted by @The--Don should provide you with everything you need. Obviously that's a private thing and no need to disclose here if that's the case.
On the other hand, if you wish to close your account for reasons NOT related to gambling addiction for an indefinite period, then what you need to do is write to Sky CC, and explicitly state that you want your account closed until further notice, and NOT because you want to self exclude. Make this really clear. This is for a few reasons:
1) The main reason is that you will be able to re-open your account should you choose to do so (and if Sky allows you), which you certainly won't be able to do if you self-exclude. I know an ex-reg on here that tilt self-excluded for 5 years, then signed up as a family member when they realised they didn't actually want to self-exclude. Permabanned as soon as Sky noticed.
2) If it is the case that you don't have a gambling issue: If you don't explicitly state this, Sky may well assume that you do have a gambling issue and refuse to re-open your account at a later date. I have heard cases of bookmakers incorrectly or falsely claiming account closure was a permanent self-exclusion where they see fit. I'm not saying Sky would do this, but better safe than sorry.
3) If you want your data erased: When you self-exclude, you essentially forfeit a load of your GDPR rights regarding erasure as Sky will be permitted to keep your data for the self-exclusion period for your own protection, so if you want your account removed from existence altogether for whatever reason, self-excluding is a bad idea.
I know an ex-reg on here that tilt self-excluded for 5 years, then signed up as a family member when they realised they didn't actually want to self-exclude. Permabanned as soon as Sky noticed.
The quoted bit above reminded me of many customers of mine. After a partcularly bad run, they would self exclude, and pick the longest term possible as they never wanted to gamble again. They would then spend the next five years trying to come into the shop, often when relief staff were on, or even trying to disguise themselves to get round the exclusion.
Five years seems such a long time. You could go from a naive 18 year old scratching around for every penny to gamble with, to a grounded, married 22 year old with a good job and starting a family, but unable to nip into the bookies on a Saturday morning to put your football coupon on.
A few years ago, betting shops changed their self exclusion terms, ranging from 6 months to 5 years, to a fixed 1 year term. I hadn't realised that online hadn't done the same.
It's always seemed strange, and I'm assuming this is still the case, that someone, often with tears in their eyes, and in no fit state to make a rational decision, can sign up to a five year, irreversible self exclusion without any cooling off period. Especially as there is a 24 hour cooling off period at the end if you want to resume gambling.
Around 8500 others.
The point being that in most cases they are rarely:
The chain you like to use,
As convenient to "nip into",
Have the staff you get on with,
Where your mates go all the time,
Nearest to your local pub.
None of which you can think through, when you snap self exclude with no cooling off period, which in turn leads to the attempted self exclusion breaches I have encountered.