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£2.30 tokens

weetsieweetsie Member Posts: 7
in Community Help & Advice
I never seem to get those £2.30 tokens anymore, I get 100 points in a week then come the next week no ticket. :#

Is this a bug or am I missing something?
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727
    edited August 2018
    Hi @weetsie,

    The tokens are still issued to those who earn sufficient points.

    I'm not aware of any bugs with that particular system.

    Sorry I can't be more helpful. How many points did you earn last week?
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    weetsieweetsie Member Posts: 7
    edited August 2018
    earned exactly 100, specifically for the reward.

    EDIT: I vaguely remember this happening before where I earned >100 points for the week and didnt get the token.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727
    edited August 2018
    Leave it with me @weetsie I will ask the suits in the morning.

    I'm guessing the "exactly 100" might be the root of the problem. but let's wait and see what they say.
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    weetsieweetsie Member Posts: 7
    Thanks :)
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727

    YW bud.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727

    Hi @weetsie,

    Check again later this afternoon, it now appears there may have been a bit of a problem yesterday & it's possible it will land in your Account today.

    If that's the case, apologies, but hopefully everything sorted now.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727

    @weetsie,

    I can confirm your token was NOT paid yesterday, but has been paid now.

    Apologies for the confuseaments.
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    weetsieweetsie Member Posts: 7
    Thanks,

    Anything I can do to stop it happening again? Like I said I don't think its the first time. Will getting over 100 points do it?
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727
    weetsie said:

    Thanks,

    Anything I can do to stop it happening again? Like I said I don't think its the first time. Will getting over 100 points do it?


    Hi mate,

    No, it was not connected to exactly 100 points, and there is nothing you need to do different in future, this was a specific problem under the Sky Poker bonnet.

    If it happens again, let us know please, Sky Poker will always honour their commitments in these matters.
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    somniatissomniatis Member Posts: 219
    edited October 2018
    hello, won my first £2.30 token but I can't see it and the bonuses page appears to be broken? ( >100 points)
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    somniatissomniatis Member Posts: 219

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    mumsiemumsie Member Posts: 7,376
    Hi @somniatis , the tokens will arrive in your account usually between 12 and 3ish .



    Depends how hungover sky staff are after celebrating their weekend draw.
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    somniatissomniatis Member Posts: 219
    They have staff? ;-) ok, I'll wait. Thanks.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727

    Ha. @mumsie is correct, the weekly Rewards Payments, including tokens, are usually paid some time on a Monday afternoon.

    When Leeds United win it's earlier, when they draw it's mid-afternoon, when they lose they don't get paid at all.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727
    somniatis said:


    Hi @somniatis

    Not sure why you are seeing that page, I just tested it on my own account & it works fine.

    Are you first clicking "My Account"?
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    BoxsterBoxster Member Posts: 4,461
    somniatis said:


    I'm also now seeing this in My Account/promotions

    @somniatis are you resticted on Sky Bet?
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727
    Type your comment
    Boxster said:

    somniatis said:


    I'm also now seeing this in My Account/promotions

    @somniatis are you resticted on Sky Bet?

    @Boxster

    Hi mate.

    That's very odd. Browser, or Download Client?
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    BoxsterBoxster Member Posts: 4,461
    Tikay10 said:

    Type your comment

    Boxster said:

    somniatis said:


    I'm also now seeing this in My Account/promotions

    @somniatis are you resticted on Sky Bet?

    @Boxster

    Hi mate.

    That's very odd. Browser, or Download Client?
    Just checked and it is on both!

    Intersting to know if @EvilPingu is getting the same since he has posted re restrictions in the past
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,727

    ^^^^

    @Boxster.

    Most peculiar. Pretty sure if it affected everyone the Forum would be buzzing by now - but that's not to say I don't believe what you & Sommy are saying.

    Let's see how it develops & if it persists, I'll raise it with the Suits.
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    BoxsterBoxster Member Posts: 4,461
    edited October 2018
    Tikay10 said:


    ^^^^

    @Boxster.

    Most peculiar. Pretty sure if it affected everyone the Forum would be buzzing by now - but that's not to say I don't believe what you & Sommy are saying.

    Let's see how it develops & if it persists, I'll raise it with the Suits.

    It's probably not affecting everybody but was wondering if it was related to some players having Sky Bet promotion restrictions as per previous post here by @EvilPingu

    https://www.skypoker.com/secure/poker/sky_lobby/community/forums#/discussion/173794/account-restrictions-liability-management.

    We will see if it persists or is affecting anyone else
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