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TABLE NOT LOADING FOR THE £22 SILVER BH ON 17/10/18 OTHER TABLES OK

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  • weecheez1weecheez1 Member Posts: 1,686
    its working for a few
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  • PKRParPKRPar Member Posts: 2,247
    I just registered for a number of tourneys but none of them loading up :/ I presume buy ins will get back
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  • K0BAYASHlK0BAYASHl Member Posts: 2,029
    weecheez1 said:

    its working for a few

    Last table apparently which is true.
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  • PKRParPKRPar Member Posts: 2,247
    dakin01 said:

    Jordan H: This is a site issue, so all tournaments have crashed. We just ask you to be persistent with this while our tech team try resolve the issue. Obviously if you are unable to play in the tournament at all, we would look to reimburse you

    I got; Daniel C: I do apologise if you are experiencing an error with Sky Poker. We are currently looking into the issue where customer's are unable to load a tournament/ cash game. I would advise to clear the cookies and internet files on your device and to restart, of which it should then allow you to continue the game. We do apologise for any inconvenience caused by this.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,173

    Sorry about this guys.

    I'm trying to bypass CC and escalate it straight to the tech guys.

    Please bear with me.
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  • dakin01dakin01 Member Posts: 95
    Thats what he said first, then he said its the sites fault
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  • PKRParPKRPar Member Posts: 2,247
    When asked about a refund for a tourney i regd for and havent played any hands i was advised the following:

    Daniel C: We are looking in to getting this sorted so you should be able to continue this tournament, if not we will certainly look into this

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  • tai-gartai-gar Member Posts: 2,703
    Obviously a site problem. Will free roll be re-run?
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  • PKRParPKRPar Member Posts: 2,247
    When asked about being blinded out...

    Daniel C: Apologies, This is a site wide issue so the games are not currently running, so you won't be blinded out. I understand the annoyance
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  • p_blasep_blase Member Posts: 54
    in the 7.30 silver bh one table is up and running
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  • K0BAYASHlK0BAYASHl Member Posts: 2,029
    tai-gar said:

    Obviously a site problem. Will free roll be re-run?

    The problem has only just occured within last 30 mins. I dont think they would have looked at running a freeroll just yet
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  • cartoonpcartoonp Member Posts: 22
    Freeroll not loadinhg on tablet PC or mobile
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  • PKRParPKRPar Member Posts: 2,247
    Response about buy in:

    Daniel C: Yes, if you can't get back in and knocked out and miss a significant portion of the tournament we will refund your stake no worries

    Good luck to them. Issues do sometimes arise out of nowhere so provided people don't lose out personally then all good.
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  • SamoliverSamoliver Member Posts: 1
    I have the same issue with the table not loading and have tried loading on all devices I have
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,173

    It's now been escalated to the right people in the Tech Team.

    I'll keep you informed as to progress in resolving it, if any.

    Until then, there's nothing more you or I can do, so please try to be patient.

    Thank you, & of course, apologies
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  • Dewi-coolDewi-cool Member Posts: 6
    same in the 7.15 sat to 10k i still have 3k chips which is better than most nights
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  • TommyDTommyD Member Posts: 4,389
    Games really should have been at least paused by now
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  • K0BAYASHlK0BAYASHl Member Posts: 2,029
    I don't understand why people still registering for MTT's lol
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  • PKRParPKRPar Member Posts: 2,247
    PKRPar said:

    When asked about being blinded out...

    Daniel C: Apologies, This is a site wide issue so the games are not currently running, so you won't be blinded out. I understand the annoyance

    TommyD said:

    Games really should have been at least paused by now

    I see some are still running. Although clearly not on all tables :(
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  • TommyDTommyD Member Posts: 4,389
    And there's the pause, thank you
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This discussion has been closed.