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Uploading Images/photos to the Forum
Tikay10
Member, Administrator, Moderator Posts: 160,522
in Poker Chat
Afternoon.
I gather some of you are having a problem uploading images/photos to the Forum at present. Apologies for this.
I have reported this to the Tech guys, & they are on the case. Hopefully, it will be resolved in the next 24 hours.
Please note that images can still be uploaded if you use an image-hosting site such as Imgur, which is completely free. Just upload your image to there, then C & P the link onto the Forum. Works just fine.
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As soon as the problem is resolved, I'll let you know.
I raised it with our techies yesterday, & they in turn raised it with the forum software provider, who acknowledged the problem & issued an Incident Number.
Just as soon as it is sorted, I'll let everyone know via this thread.
Apologies for the inconv.
I have reported it & then subsequently chased it. Vanilla, who provide the Forum Software, are aware, but not much more I can do at the moment. Fingers crossed it will be sorted soon.
For now though, Imgur - which is completely free - works perfectly, that's what I am using, ditto @Boxster.
Apologies for the inconv. The moment it is sorted, or I get an update, I'll let you all know on this thread.
To help anybody with this as I had to learn recently with assistance from @Tikay10, here are some instructions. I do this on a laptop so not sure if different on a phone or tablet.
Sign up for a free account at https://imgur.com/
When signed in click ‘New Post’ at top
Browse to or drag your image to the box
Once uploaded. Go to your images and open/click the image you want to post.
Click the image and you should get some link options.
Use the link ‘HTML (website/blogs)’ and copy that link
Paste the link in to a new forum post, preview and the image should show.
Hope this helps.
It's a LOT less complicated then it sounds, I promise.
Takes me around 15 seconds to do the lot.
Apologies for the delay in getting this sorted.
The third party forum software supplier wrote to Sky Poker yesterday to say the problem was now resolved, however, when tested, it clearly was not solved, so Sky Poker have had to push back to Vanilla (the software supplier) again.
It had already been raised as an "incident" & has now been escalated, so I'm hopeful it will soon be sorted.
Another brief update on this.
It has now been escalated to the Service Lifestyle Manager (Gaming), the top cheese in these matters.
The e-Mail string between SB&G & the Forum Software Supplier is now quite lengthy, & the tone of the e-Mails from SB&G is getting increasingly sharp.
The latest e-Mail was sent at 7am this morning, & I would be very surprised if it does not elicit a prompt response. However, the Forum Software Supplier is based in a different time-zone, 6 hours behind us, so it may be late afternoon or early evening before a reply is sent.
I will continue to try to keep you updated.
Apologies to all those who have been inconvenienced.
Evening.
I am informed that the problem has now ben resolved.
However, I am unable to test it right now, nor is @Boxster, who has been assisting me with this.
If anyone is around & able, please try uploading an image via the Forum software image loading procedure. (NOT via an image hosting site such as Imgur).
@lucy4
@mumsie
@noseybonk
@ Anyone Else.
Thank you.
Sounds like it worked for @kapowblamz but not @lucy4
Please clarify, thank you.
just tried a couple of random photos its not working