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Unable to Download the Client!!!

MrCoxyMrCoxy Member Posts: 234
in Community Help & Advice
So last week i done a hard reset on my laptop as there was a few issues. After it had finished i went onto the sky poker website to download the client again as this was what i prefer using. it said i needed adobe air so i tried downloading that first but was told i already had it on my laptop. I then tried downloading the app but got another error message pop up. Images are as follows.




Anybody that has any idead on how i can correct this so i can get the download client working id be happy to hear from them!!!
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 171,007

    @mumsie

    @noseybonk

    @anyonewhocanhelp?
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  • K0BAYASHlK0BAYASHl Member Posts: 2,028
    Have you cleared your cache?
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  • MrCoxyMrCoxy Member Posts: 234
    Yes i have and that did not work, i tried in internet explorer and that did not work either!!
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  • railtard11railtard11 Member Posts: 29
    Did this get sorted? Having same issue.
    £30 for someone who can help me sort this issue in the next hour
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  • railtard11railtard11 Member Posts: 29
    Rolled the computer clock back one year and downloaded it fine. (Change the clock back after)
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  • Allan23Allan23 Member Posts: 876
    railtard11 said:

    Rolled the computer clock back one year and downloaded it fine. (Change the clock back after)

    Enjoy your £30
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  • Jovi1959Jovi1959 Member Posts: 2
    Has anyone managed to sort this yet as I have just had to replace my laptop and am having exactly the same problem. I have tried on Chrome and IE but get the same result
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 171,007
    Jovi1959 said:

    Has anyone managed to sort this yet as I have just had to replace my laptop and am having exactly the same problem. I have tried on Chrome and IE but get the same result

    Morning @Jovi1959

    I can't assist, but I know a few who can, & they'll hopefully be along today with some good advice.

    @mumsie

    @NoseyBonk

    @AnyoneWhoCanAssistPlease
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  • mumsiemumsie Member Posts: 8,107
    edited April 2019
    I dunno.


    try some stuff.

    Im assuming you've got windows.

    goto ADD/REMOVE programs.

    You will see adobe AIR there.

    Uninstall it.

    maybe restart your PC and reinstall adobe air.

    You said you did a reset, is the clock and date correct?



    @Jovi1959
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 171,007

    Thanks @mumsie
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  • mumsiemumsie Member Posts: 8,107
    oh, good morning too. :)
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 171,007

    ;)
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  • Jovi1959Jovi1959 Member Posts: 2
    I have uninstalled Adobe Air and reinstalled it but still have the same problem that sky poker won't install. Oh and yes I am on Windows 10
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  • rabdenirorabdeniro Member Posts: 4,459
    MrCoxy said:

    So last week i done a hard reset on my laptop as there was a few issues. After it had finished i went onto the sky poker website to download the client again as this was what i prefer using. it said i needed adobe air so i tried downloading that first but was told i already had it on my laptop. I then tried downloading the app but got another error message pop up. Images are as follows.




    Anybody that has any idead on how i can correct this so i can get the download client working id be happy to hear from them!!!

    Having this problem as well, I have fitted a new hard drive in my PC, tried to install client, same message, with my PC basically only having windows at the moment is there anything else I need to install to get it going. cheers.
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  • SUPERNOVASUPERNOVA Member Posts: 403
    rabdeniro said:

    MrCoxy said:

    So last week i done a hard reset on my laptop as there was a few issues. After it had finished i went onto the sky poker website to download the client again as this was what i prefer using. it said i needed adobe air so i tried downloading that first but was told i already had it on my laptop. I then tried downloading the app but got another error message pop up. Images are as follows.




    Anybody that has any idead on how i can correct this so i can get the download client working id be happy to hear from them!!!

    Having this problem as well, I have fitted a new hard drive in my PC, tried to install client, same message, with my PC basically only having windows at the moment is there anything else I need to install to get it going. cheers.
    I've got a new PC and I'm getting this error message too if anyone can help!
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  • mumsiemumsie Member Posts: 8,107
    Im no expert , but happy to try and help.

    Try uninstalling Adobe Air then reinstall it and try the download again.
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  • SUPERNOVASUPERNOVA Member Posts: 403
    mumsie said:

    Im no expert , but happy to try and help.

    Try uninstalling Adobe Air then reinstall it and try the download again.

    It did not work,I even tried it with my firewall off and nothing but thank you mumsie. Looks like a call to the help line.
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  • mumsiemumsie Member Posts: 8,107
    Which adode version did you download ?
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  • SUPERNOVASUPERNOVA Member Posts: 403
    edited July 2019
    mumsie said:

    Which adode version did you download ?

    The latest one, 6 times! I also tried 3 browsers and the Firewall! But I do have hopefully the answer via chat and one of the tech guys. Incidentally chat were unaware of the answer to the problem too,but it's getting more and more frequent.

    The problem is not us,or Sky it's your internet supplier putting a block on the site. The account holder has to phone up {Virgin in my case} and tell them to remove the block. I remember having this a few years ago when I lived in London. Times have changed but not with ISP's it seems. I can't do anything until I ask my other half to ring Virgin. That is like a red rag to a bull and it might take a while, but when he does and I try again, I'll post here!
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  • SHERIFF-JCSHERIFF-JC Member Posts: 5
    having the same issue here - has anyone got a fix or workaround for this please as using the browser version is a pain (I already tried contacting my service provider and it's nothing from their end apparently) Thanks in advance
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