What is sky poker support email please for technical issues ?

AB0151

had a weird issue this am on hand 140917532020 at 06:59:40

Tikay10

Morning @AB0151

I don't believe they have an e-Mail system for resolving queries from players.

On the "Help & Support" page, they give details of how to contact them via;

Telephone

Chat

Messenger via Facebook

Twitter

If none of those suit your needs in this case, you could either post it on the Forum or send it to me via PM. In both cases I will simply pass it to the Tech Team direct. However, you should not use either of these 2 methods if it involves divulging any personal or Account info.

AB0151

1409175320 2019-08-13 06:59:40



I led out with top set and then hand just “died” and quickly moved onto next one - if you can see pic i took from hand summary i tried to upload then you’ll see zero summary of what happened in hand so quite the mystery!

Opponent had a draw he said so it either cost me a lot or saved me a lot ! - mathematically the former ovbs

AB0151

Thank you by the way for any help forwarding

Tikay10

No worries @AB0151, I've already sent it up to the Team.

Tikay10

Hi @AB0151

I'm afraid it seems to have been one of those occasions when for reasons unknown - some sort of problem with the software I guess - the entire hand was voided & all stakes returned.

This has happened on occasions previously, though thankfully it's exceedingly rare.

So we'll never know how the hand might have panned out in the end, & maybe that's just as well.

Apologies for any inconvenience, &, in some ways, I hope you would have lost if it had played out to the end.

AB0151

Thanks Tikay for timely reply - yes it certainly is very rare occurrence so will just move on and put it down to “spillage”- good to know stakes were returned and no issue on my side - yes I will take the half full approach and assume villain would have got there then 😎. Was at Anfield at weekend but hopefully see you soon at next SPT - Barcelona next week 😁

Tikay10

AB0151 said:

Thanks Tikay for timely reply - yes it certainly is very rare occurrence so will just move on and put it down to “spillage”- good to know stakes were returned and no issue on my side - yes I will take the half full approach and assume villain would have got there then 😎. Was at Anfield at weekend but hopefully see you soon at next SPT - Barcelona next week 😁

@AB0151

Ooh, good luck in Barca. Staying at "The Arts" I assume?......

PS - check your PM's.