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Scheduled Site Maintenance, Thursday 10th October

Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,072
in Poker Chat

Afternoon.

Please note that Sky Poker, along with the other SB&G products (Lotto, Bet, Vegas, Casino & Bingo) will all be unavailable between 0400 & 0700 tomorrow morning, Thursday 10th October.

Hopefully, this will not inconvenience too many of you.
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Comments

  • Bromley023Bromley023 Member Posts: 274
    Tikay

    I assume no, but are there any plans to fix the mac download - it won't work since the new apple updates. Something about this:

    32-bit app compatibility with macOS High Sierra 10.13.4 and later

    B
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,072

    Hi Natalie @Bromley023

    I'm afraid you lost me after "32", but I'll ask the question in the morning & get back to you.

    Also, maybe @mumsie might know.

    On the case.

    Hope you & Adam are both keeping well.
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  • HENDRIK62HENDRIK62 Member Posts: 3,231
    Can't you upgrade to Mojave 10.14.6.?
    On a MacBook Pro it works fine for me
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,072

    @Bromley023

    Hi Natalie,

    I have passed this query up to the Suits & they in turn have passed it over to the boffins.

    I'm hopeful they may have a response for you by tomorrow.
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  • Sky_ChrisBSky_ChrisB Member Posts: 48
    Hi all,

    I’ve been looking into this and I can’t see anything obvious that would cause this problem, but I’ll give some explanation that might help. We’ll keep looking into it ourselves as well.

    The latest version of macOS (10.15 Catalina) does not support 32-bit applications, and earlier versions of macOS have been informing users and app developers alike to install/create 64-bit versions of their applications. This sound like the error you’re describing.

    The Sky Poker download client and Adobe AIR Runtime are both 64-bit applications and have been for some time. The only reason I can think of for this issue is that you have a really outdated version of Adobe AIR. You can download the latest version here: https://get.adobe.com/air/ (unhelpful coincidence: current version is 32.0)

    If you are still running into problems, you can follow Apple’s instructions to check for 32-bit applications on your machine:
    1. Choose Apple menu  > About This Mac, then click the System Report button.
    2. Select Legacy Software in the sidebar.
    This should show you a list of applications that may be causing a problem.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,072

    ^^^^^^^

    @Bromley023

    Hi Natalie,

    Hope that does the trick for you.

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  • Bromley023Bromley023 Member Posts: 274
    Thanks guys

    Sadly the new Catalina operating system won't even let you download Adobe Air

    I will keep trying :s
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