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Re-buy miss-click
thisltedu
Member Posts: 399
in Poker Chat
Just wondering if I’m the only numpty who rebuys into tournaments by mistake?
I managed to satellite into the £110 Summit BH last night. I wouldn’t normally buy in direct at this level. I went out just before the end of the re-buy period and quickly closed the table. Unfortunately I must have clicked on the rebuy button by mistake!! This is the second time I’ve done this so a slow learner.
Is it just me who’s done this or have others? If others have done it as well could SkyPoker consider adding a confirm button to the rebuy screen so that it takes two clicks to rebuy and reduce the chance of a miss-click?
Donald
I managed to satellite into the £110 Summit BH last night. I wouldn’t normally buy in direct at this level. I went out just before the end of the re-buy period and quickly closed the table. Unfortunately I must have clicked on the rebuy button by mistake!! This is the second time I’ve done this so a slow learner.
Is it just me who’s done this or have others? If others have done it as well could SkyPoker consider adding a confirm button to the rebuy screen so that it takes two clicks to rebuy and reduce the chance of a miss-click?
Donald
Comments
A confirmation button would be good, it is really rough when this happens to someone, especially when it's nearly the end of late reg, so they don't have many BB's and it is so -EV and especially when it's a big buy in for an MTT that they would normally only satellite into.
The bolded part is the nearest i have found in the T&C.
This situation looks like an "impossibility' or whatever the legal term is @Essexphil may know.
The wager can't be cancelled as the horse is in the process of bolting.
If a hand wasn't played after the click that's arguably proof it's an error.
The customer care team should sort this , in my experience, they have always do.
13.3 It is Your responsibility to ensure that the details of Your bet or wager are correct. Once a bet or wager has been confirmed by us, You may not cancel or change it without our consent. If You've placed a bet or wager and wish to cancel or change it, please contact our Customer Care Team before the event has started and we will consider Your request, although any decision will be at our reasonable discretion.
I trust Sky Poker, and its staff, implicitly. This is not a case of Sky deliberately doing something shady, but the problem remains.
There is a glitch in the software. The rebuy is activated by you hitting the Return key. So, if you type in the chatbox "gl" or "nice catch" etc and then hit the Return key, this is taken as you have agreed to rebuy. This still holds even where the "rebuy" option has not yet appeared on your screen (although not if you have already clicked on the "No" option for a rebuy.
I don't see this as a major problem for me, or anyone who regularly plays the Mains. The last 2 times this happened to me I was aware that I could sit out and reclaim the money. I chose to continue (even though I hadn't intended to rebuy). I am sure that Sky would do everything they could to rectify any problems about which they were made aware.
But what of a Rec? They are not going to be aware that they could sit out. They may not be aware that they have rebought-Sky are not going to automatically know that someone didn't know they had rebought.
From any new owner's point of view, this is going to be a problem. It's not exactly a "savvy" bet, is it?
I've clicked rebuy by accident and just thought stuff it after a 5 minute mental and carried on
I'm certainly not suggesting anything underhand by Sky, just that mistakes are easy to make especially when you are frustrated at busting out and multi-tabling.
I didn't think there would be a legal problem with a second screen popping up after you click to re-buy saying 'you are about to re-buy, click here to confirm'.
Obviously in answer to my first question, I'm not the only numpty.