This matter was addressed & sorted by the guys in the Office this morning.
To an extent it was yes - i can confirm i got a refund for one game i was in with them, but not all...
I would suggest you raise that with CC.
Already on that yep.
It is very good that Sky handle this really well - praise where praise is due.
Also, although im moaning about it here, on the whole there isn't much of it, considering the lockdown and the fact friends will want to play games together a lot.
This matter was addressed & sorted by the guys in the Office this morning.
Thanks @Tikay10. I followed safc1's suggestion and contacted cc.
Glad to hear the matter was 'addressed and sorted'. Looking at my account though, and the absence of any refund, it doesnt appear that the guys in the Fraud office agreed with my take on there having been collusion at play...
This matter was addressed & sorted by the guys in the Office this morning.
Thanks @Tikay10. I followed safc1's suggestion and contacted cc.
Glad to hear the matter was 'addressed and sorted'. Looking at my account though, and the absence of any refund, it doesnt appear that the guys in the Fraud office agreed with my take on there having been collusion at play...
I really can't comment on that, not because I'm being discrete, but because I genuinely don't know what resolution they arrived at, or why. It's not my place to query or interrogate their decisions, I just try to help you guys on the Forum get their problem in front of the right people as quickly as possible. I took the problem to them, they told me it had been addressed, I relayed that back.
If you are unhappy with how it's been handled, I would suggest you contact CC. As a general rule, even our most high-maintenance Clients generally agree that Sky Poker deal with these things as fairly as possible & I'm confident that will be the case with you too.
I do hope it eventually gets resolved to your satisfaction.
This matter was addressed & sorted by the guys in the Office this morning.
Thanks @Tikay10. I followed safc1's suggestion and contacted cc.
Glad to hear the matter was 'addressed and sorted'. Looking at my account though, and the absence of any refund, it doesnt appear that the guys in the Fraud office agreed with my take on there having been collusion at play...
I really can't comment on that, not because I'm being discrete, but because I genuinely don't know what resolution they arrived at, or why. It's not my place to query or interrogate their decisions, I just try to help you guys on the Forum get their problem in front of the right people as quickly as possible. I took the problem to them, they told me it had been addressed, I relayed that back.
If you are unhappy with how it's been handled, I would suggest you contact CC. As a general rule, even our most high-maintenance Clients generally agree that Sky Poker deal with these things as fairly as possible & I'm confident that will be the case with you too.
I do hope it eventually gets resolved to your satisfaction.
I'm definitely an HMC... high maintenance client haha
Appreciate that you cant necessarily speak to the decision of the Fraud team @Tikay10.
Disappointing though that having flagged this with CC, it doesnt warrant any kind of correspondence from them to advise their customer regarding the complaint that has been logged.
If it werent for having also posted here and your intervention, I'd be none the wiser and left wondering. Not 'customer care' in a classic sense.
How do I report suspected collusion please @Tikay10 .
4 left in a £2.20 dym
I actually cashed but it was so blatant it wasn't even subtle like the short stack shoving 760 over his biggish stack mates preflop raise to 600 who then folds for the 160 when he has 3000 back.
Yes I knocked the short out but theyd been playing fold to each other all game.
Both in same location. Tried calling them out in chat but just got blanked.
How do I report suspected collusion please @Tikay10 .
4 left in a £2.20 dym
I actually cashed but it was so blatant it wasn't even subtle like the short stack shoving 760 over his biggish stack mates preflop raise to 600 who then folds for the 160 when he has 3000 back.
Yes I knocked the short out but theyd been playing fold to each other all game.
Both in same location. Tried calling them out in chat but just got blanked.
How do I report suspected collusion please @Tikay10 .
4 left in a £2.20 dym
I actually cashed but it was so blatant it wasn't even subtle like the short stack shoving 760 over his biggish stack mates preflop raise to 600 who then folds for the 160 when he has 3000 back.
Yes I knocked the short out but theyd been playing fold to each other all game.
Both in same location. Tried calling them out in chat but just got blanked.
Times are seriously tough if their cheating over 2 quid! Support are pretty good on it!
This matter was addressed & sorted by the guys in the Office this morning.
Thanks @Tikay10. I followed safc1's suggestion and contacted cc.
Glad to hear the matter was 'addressed and sorted'. Looking at my account though, and the absence of any refund,it doesnt appear that the guys in the Fraud office agreed with my take on there having been collusion at play...
Comments
All you need to do is report it to CC & it then gets sorted, every time, time after time, no sweat.
It'll be properly investigated on Friday morning.
Hi @bongo69
This matter was addressed & sorted by the guys in the Office this morning.
It is very good that Sky handle this really well - praise where praise is due.
Also, although im moaning about it here, on the whole there isn't much of it, considering the lockdown and the fact friends will want to play games together a lot.
Glad to hear the matter was 'addressed and sorted'. Looking at my account though, and the absence of any refund, it doesnt appear that the guys in the Fraud office agreed with my take on there having been collusion at play...
I really can't comment on that, not because I'm being discrete, but because I genuinely don't know what resolution they arrived at, or why. It's not my place to query or interrogate their decisions, I just try to help you guys on the Forum get their problem in front of the right people as quickly as possible. I took the problem to them, they told me it had been addressed, I relayed that back.
If you are unhappy with how it's been handled, I would suggest you contact CC. As a general rule, even our most high-maintenance Clients generally agree that Sky Poker deal with these things as fairly as possible & I'm confident that will be the case with you too.
I do hope it eventually gets resolved to your satisfaction.
Disappointing though that having flagged this with CC, it doesnt warrant any kind of correspondence from them to advise their customer regarding the complaint that has been logged.
If it werent for having also posted here and your intervention, I'd be none the wiser and left wondering. Not 'customer care' in a classic sense.
4 left in a £2.20 dym
I actually cashed but it was so blatant it wasn't even subtle like the short stack shoving 760 over his biggish stack mates preflop raise to 600 who then folds for the 160 when he has 3000 back.
Yes I knocked the short out but theyd been playing fold to each other all game.
Both in same location. Tried calling them out in chat but just got blanked.
Pass it on to CC please Mark, they'll deal with it routinely.
Not at all. I am assured you were properly refunded on Friday morning.
If player A is dumping chips on player B then player B may win but the profit is offset by player A losing?