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Customer Services.
Mother is left horrified after being called 'c***' THREE times in WhatsApp messages from New Look's customer service team after contacting them about a missing refund
Yvonne Redmond, from Sheffield, sent a WhatsApp message about a refund on her £15 jeans order and was shocked to repeatedly be addressed as 'c***' in automated replies from the retailer. The mother-of-six said one of her daughters, 6, was sitting beside her at the time and saw the offensive word. New Look claims the offensive word 'did not originate from their customer care team' and is generated using the customer's WhatsApp profile name. However, Yvonne's WhatsApp profile uses her given name and there's no evidence she's been hacked or it's been changed as a joke.
https://www.dailymail.co.uk/home/index.html
Yvonne Redmond, from Sheffield, sent a WhatsApp message about a refund on her £15 jeans order and was shocked to repeatedly be addressed as 'c***' in automated replies from the retailer. The mother-of-six said one of her daughters, 6, was sitting beside her at the time and saw the offensive word. New Look claims the offensive word 'did not originate from their customer care team' and is generated using the customer's WhatsApp profile name. However, Yvonne's WhatsApp profile uses her given name and there's no evidence she's been hacked or it's been changed as a joke.
https://www.dailymail.co.uk/home/index.html