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SDodger
Member Posts: 141
was my bday last weds, 10th march... just seen the email telling me i have a free fiver to claim, nice 1 im thinkin... try claim it in the free bets as it tells me..? no joy!!! hmmmm... sky poker or joker..
so get on to chat.. someone straight away, makes a change...
[ confused... not overly bothered bout a fiver, but say 1 thing..do another ]
tps://st1.skybet.com/bet/img/accounts/chat/welcome_poker.html
so get on to chat.. someone straight away, makes a change...
[ confused... not overly bothered bout a fiver, but say 1 thing..do another ]
tps://st1.skybet.com/bet/img/accounts/chat/welcome_poker.html
08:24:04 Thanks for contacting Sky Poker Chat. An advisor will be with you shortly.........
08:24:04 Lizelle K has joined this session!
08:24:05 Connected with Lizelle K
08:24:05 Hi gary, my name's Lizelle. How can I help you today?
08:24:29 hi, got an email for birthday £5 but not working?
08:25:05 Hi, could you provide me with your username please/
08:25:33 skdodger
08:26:25 could you tell me how you are trying to enter it?
08:27:12 in free bets
08:27:18 promo code [ this is the top box ??]
08:29:56 and then
08:30:18 birthday
08:31:06 in which box the top or bottom
08:31:15 tried both
08:32:01 you need to be entering it on the top box [ said i tried both ?? ]
08:32:39 yea, says not recognised
08:33:11 that is because, you do not qualify for the birthday bonus
08:33:21 I have checked the marketing list provided and you name is not on the list provided
08:33:36 why do i have an email telling me i do then???
08:33:53 birthday was 10th march
08:34:31 if, that is the case could you please send us a copy of the email showing us that it was sent to you at help@skybet.com and we will then escalate it to the marketing team to investigate
08:36:11 just sent it
08:36:16 now what?
08:37:06 as soon as our email team receives it they will escalate it to the marketing team and they will then cross reference it with their list but, as I said I have already checked the list and your name does not appear
08:37:31 so, if they find the same problem they will not be able to assist
08:37:41 is there anything else I can assist you with?
08:38:06 even though it was my birthday and i have an email sent from urselfs...?
08:39:18 if, you were not selected then they will not be able to assist you, they know who was credited
08:39:34 but, if everything is in order they will be more than happy to assist
08:39:35 whats the email about then ??????????
still waiting for an answer..?????????????????????
still waiting for an answer..?????????????????????
Comments
lol.... nice 1 Lizelle...
Seems to me you were going round in circles. They will look at it and fingers crossed you'll get your fiver. Happy birthday btw.
It was also my Birthday on the 10th March, but I didnt have any problems in claiming my £5.
EDIT* All ends OK, droped the fiver in account thr next day..... jus chucked it on 5 donkeys... see how that goes..lol
nice 1 everyone.
played here for five years and never once had a birthday free £5!!
must be really frustrating, yes its only a fiver but the customer care person says that if you send in the email they will check it against the list... well they have already confirmed you are not on the list so doing it again wont help!! they should be checking the email and if they deem it valid then you not being on the list is obviously the mistake.
btw always use the live chat feature at the bottom of the page, that way you will get an immediate response!