i registered for a tournament 12.30 lunch time. the client took £11 from my bank roll but then the site crashed and i literally did not get to play a single hand and refreshed constantly only to get that the site was down constantly past the 1pm mark where the tournament was then over.
is there a process for me to claim a rebate of some kind for this, kind of think it harsh if not.
Im good with either a refund of the £11 or simply a token for £11 tournament as either or puts me back in the spot i was in before the client went down.
I got every winner while the site was down. Just on a Zoom meeting now with my lawyer and a rep from Sky Bet on how much compensation they are paying me. My leccy went down for 15 mins too....so will claim extra for that.
i registered for a tournament 12.30 lunch time. the client took £11 from my bank roll but then the site crashed and i literally did not get to play a single hand and refreshed constantly only to get that the site was down constantly past the 1pm mark where the tournament was then over.
is there a process for me to claim a rebate of some kind for this, kind of think it harsh if not.
Im good with either a refund of the £11 or simply a token for £11 tournament as either or puts me back in the spot i was in before the client went down.
Take a note of the tournament ID, and get in touch with customer services. Be patient though, as I guess they have got a lot of complaints to work through.
i registered for a tournament 12.30 lunch time. the client took £11 from my bank roll but then the site crashed and i literally did not get to play a single hand and refreshed constantly only to get that the site was down constantly past the 1pm mark where the tournament was then over.
is there a process for me to claim a rebate of some kind for this, kind of think it harsh if not.
Im good with either a refund of the £11 or simply a token for £11 tournament as either or puts me back in the spot i was in before the client went down.
I got every winner while the site was down. Just on a Zoom meeting now with my lawyer and a rep from Sky Bet on how much compensation they are paying me. My leccy went down for 15 mins too....so will claim extra for that.
are you still having problems Allan i can't build a footie acca or when i go back to the sky bet logo it comes up sorry problem how's it your end or is it me?
I got every winner while the site was down. Just on a Zoom meeting now with my lawyer and a rep from Sky Bet on how much compensation they are paying me. My leccy went down for 15 mins too....so will claim extra for that.
are you still having problems Allan i can't build a footie acca or when i go back to the sky bet logo it comes up sorry problem how's it your end or is it me?
I have managed to put some (losing) horse bets on today. Not tried any footy accumulators yet though. Will have a look later when doing my Super Six.
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@SkyBetHelp
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We're aware of issues accessing our site and app.
We are working to get this fixed as soon as possible.
Thank you for your patience while we investigate.
@SkyBetHelp
for any updates.
All SB&G sites were unavailable, but normal service is now returning.
is there a process for me to claim a rebate of some kind for this, kind of think it harsh if not.
Im good with either a refund of the £11 or simply a token for £11 tournament as either or puts me back in the spot i was in before the client went down.
The 1:00 has been refunded, the 12:30 not yet...