FINAL TABLE FROZEN

wynne1938

HELP

wynne1938

£400 TURBO BOUNTY HUNTER

StayOrGo

Try logging out and back in @wynne1938

wynne1938

Cannot get hold of live chat

wynne1938

cannotlog out as I have another game running

StayOrGo

wynne1938 said:

cannotlog out as I have another game running

Unfortunately this happens "most days" for me too.

I tend to log out and back in, even when other games going, so only miss a few hands on each table normally.

I figure it's worth missing a few hands on my other tables to get them all up and running again. Not ideal though.

@Tikay10 I think this is still happening for most players "fairly regularly"

It was a shame to see @wynne1938 just blinding away on the FT.

So, would be good to get an update if possible?

wynne1938

Thanks Graham.I have taken photos of the frozen table and live table running side by side.So I know my internet was ok. On final table of other turbo bounty hunter

Doubleme

yeah I had this today and I had it yesterday too it is very frustrating I am also playing on another site and its difficult to quit out of the client and re open it.

Also since I am now using stack and tile it can be that when a table is frozen I may not even notice. so this could be costing me more money then I realise I hope this gets fixed soon.

roddy28

Yeah also had similar happen to me. Restarting client fixes it, it is very annoying though.

Tikay10

@wynne1938

Sorry about this.

I've spoken to the Office this morning about this. All 6 players were frozen out when the Final started, the other 5 only missed a hand or two as they quickly closed & re-opened the Client, but in your case after starting the Final in 6th place you blinded out & eventually finished 4th. By way of an apology Sky Poker have paid you a goodwill gesture which should be in your account now.

The whole thing has been passed to the Tech Team who will continue to try & remedy it. I can't give a timescale but they are aware & on it. If & when I hear further I will update everyone.

It's not right, of course it's not, but should it happen again, quickly closing the Client & then re-opening it seems to do the trick, albeit it's a bit of a PITA.

SMARTGOAT

This happens at the cash tables too - playing 10 tables and 1 will freeze. I keep my phone nearby and load up the app when it happens - the frozen table will usually open on the app instantly, if you're quick/ lucky enough you wont miss the hand.

For tournaments you could load the frozen table on your phone and play until the break then restart the client.

wynne1938

Thank you Tikay , and all who have commented.
We have definitely learnt something from this experience .
That is what I like about this site,we all seem to work together.

Tikay10

Thanks @wynne1938